LE TOTE

@ElizaBreezay Yes, please feel free to send us a dm please.

@ElizaBreezay Hi Eliza, can I have your full name and email address, that is associated with your account so I can check?

@BethanyaWill We're so glad you love it! 😘😘

I love these jeans @letote Seriously cute! You keep me from only wearing wardrobe items that are years and years old - it kind of sneaks up on you- the oh my gosh I’ve had this for 13 years kind of thing. Lol #VOGUE

@thatsdaria Hi! I am so sorry to hear about this. Can you please send me a dm with your email and full name so I can go ahead and check? Thank you.

@HeroineMermaid @LaurenAMichael We totally hear you as well as other members having the same concerns. We will do our best to speed things up about the filter feature by forwarding every feedback and suggestion to our Head of Operations and Engineering team.

Really not a good look that (suddenly) half of the clothing items suggested for me are maternity wear, @letote … Please fix.

@LaurenAMichael Hi Lauren! We recently updated the service for Le Tote members to be able to see and add non-maternity and maternity clothing to their totes going forward.

@TheBlack_Schwan Just sent a DM.

@letote It says I can’t direct reply

@letote why can’t I cancel my membership? It only allows you to place on hold? I used to have nuuly and they make it super simple to do either, why can’t I do both from the app? I had to subscribe to even look at what’s available, I’d like to cancel, help.

@HeyItsHigbe @SKMMarkedUp We love hearing that! 🥰🥰

@KristinCruz Hi, Kristin. We're sorry to hear this - it certainly isn't the kind of experience we'd like for you to have. Feel free to DM us with your account info so we can look into this ASAP. Thanks!

👎Ever been charged twice for something you never bought?☎️Really hoping @letote is able to handle this billing issue (& now customer service issue) well… I’ll let you know how it goes here today. #CustomerService #letote #momlife #fashionbloggers

@DaniWKYC Stunning! loving this dress on you, Danielle😍👸🏼

I love Saturdays! Why? There's no traffic reports in the green screen so I can finally wear the color #green to work. 💚💚💚 #MorningTV #MorningNews #GreenScreen #TVClothes #GoodMorning #Saturday #Go #LeToteStyle @letote

@julieparise Hi Julie! Thanks for bringing this to our attention. It sure looks like we got this item back in October of 2014 and the email got sent by mistake. Our apologies for the mix-up!

@letote hi there! I received this email today — But I think I purchased this top back in 2014 😂 it’s since been worn and very well loved (not returned!) I’m guessing this email was a mistake? Thanks!

@shawnavercher We're so glad to see you're enjoying the service so far, Shawna🙂Please feel free to reach out via DM for any questions about your account - we're here to help. Have a fab Friday!

This was my first return experience with @letote and I gotta say - it was pretty awesome. Clear instructions, packaging that doesn't require a scientist to understand, and even a little printed out guide that reminds you of what's in your tote...and what's on sale :) I'm a fan.

@KChatwin22 Hi Kristin! Our apologies for the confusion - we'd certainly love to make sure your request is taken care of ASAP. We sent a DM and look forward to your response. Thanks!

@airabbas23786 Hi there! Pls feel free to send us an email at hi@letote.com so your query can be forwarded to the correct department. Looking forward to hearing from you. Have a great weekend!

@KittyHasFleaz Hi Felicia! Sorry to hear this - we'd love to help get that sorted out ASAP. We sent a DM and look forward to hearing back from you. Thanks!

@letote Hey! What is going on with your system? I've tried two different cards and I keep getting this same error. I'm growing pretty impatient. :(

@JessKaller Hi Jess! Thanks for reaching out to us. We sent a DM about your account status - feel free to let us know if you had more questions about this. Take care and enjoy the rest of your day!

@letote Hi can someone help me make sure my account is on hold? Thank you!

"Elegance is not standing out, but being remembered." —Giorgio Armani

@HeyItsHigbe We're sorry to hear you wish to discontinue, but we'll be happy to get that sorted out for you. The account's now cancelled, Mary, and you should see a confirmation email about it shortly. Please let us know if you had any further questions about this. Have a good day!

@HeyItsHigbe Hi Mary! We DM'd with you back in August discussing the hold. Said hold was until 11/10; hence, the recent reactivation. If you're not ready to get totes yet, you can pause it again by letting us know or by logging onto your account. Thanks!