HYPHEN

@dk3646357 Hi Deepak,We sincerely apologize for the inconvenience and disappointment caused by receiving the incorrect products. As discussed, we have now placed an order for the correct products. We appreciate your patience and understanding while we worked to resolve this issue.

@letshyphen Really disappointed with my first experience. I ordered specific skincare products, but received different products instead. This was my first order from your company, and unfortunately the experience has not been good.Please resolve this issue as soon as possible.😠

@ChangsanKa4637 Hi, the refund was successfully processed from our end on 12th May, as informed earlier. We will connect with you over a call shortly to clarify any confusion regarding the same.

@letshyphen Still not recieved the refund yet @letshyphen

@sharmaAK1989 We apologize for the inconvenience. Please share your Order ID or registered contact number via the link below so we can assist you further. x.com/messages/compo…

Cancelled your product. Dont want anything from you guys. Pathetic service. @letshyphen

Very disappointed with @letshyphen . Ordered on 30th based on the promised 3-day delivery, but the products are still not delivered. Misleading delivery commitments & unprofessional service. Buyers, think twice before ordering. I will never buy. #hyphenSerum #NoMoreBuyHyphen

@paw94530 We tried calling you twice, yesterday please help us with a convenient time today to connect with you.

@paw94530 Hi Shravan, thank you for your patience. Kindly allow us some time while our team connects with you over a call and assists you further with this concern

@letshyphen payment done still order showing not placed

@Ayaannnsiddique @delhivery We sincerely apologize for the inconvenience. Kindly share your Order ID or registered contact number through the link below so that we can assist you furtherhttps://twitter.com/messages/compose?recipient_id=1663898120684711943

Worst delivery experience ever. Paid for delivery, yet my @letshyphen order has been sent to a self-collection point almost 50 km away from my address. This is unacceptable and reflects poorly on your courier partner. Kindly arrange delivery immediately. @delhivery #PoorService

@sharmaAK1989 We sincerely apologize for the inconvenience. Kindly share your Order ID or registered contact number through the link below so that we can assist you further x.com/messages/compo…

@jalanprerna11 As discussed over the call this has been resolved.

@letshyphen Please DM me so that i can give my number

@letshyphen plced order 10 mins back. I gv the wrong address…. No support frm ur team. Can't cancel nor change address. product not dispatched. I don’t live there and won’t be able to cancel it. I have ordered before but such a bad service. order number is HYP35418400

@amoljvm @Cyberdost @gokwik Hi Amol, Could you please help us with your contact number and email address through the link below x.com/messages/compo…

@Cyberdost Reporting data theft under DPDP Act 2023: @gokwik is sharing my mobile number & address with @letshyphen without consent. I didn't enter any details, yet info was auto-fetched. #CyberCrime #DataPrivacy

@gauravsachdev79 Hi Gaurav, we will get in touch with you over a call shortly to assist you with your query.

@letshyphen pls cancel this order from your end: HYP34656600 Check private message for detailed info

@ChangsanKa4637 We sincerely apologize that your order was canceled due to the pincode being temporarily non-serviceable. We will connect with you over a call shortly to assist you further.

@letshyphen Why is the product cancelled without any valid reason?

@niam19 Hi, we sincerely apologize for the delay. Please be assured that we are trying our best to have your order delivered at the earliest. Your order is currently out for delivery and should reach you soon.

@letshyphen order not received. Tracking id HN4C00520BF9ZO. It's sad I have to reach out to u for my prepaid order.

@Rohit_7198 Hi,We tried reaching out to you yesterday; however, we were unable to connect with you. Hence, we informed you via WhatsApp that your order has been refunded, and the amount will reflect in your account within 24–48 hours.

@letshyphen @letshyphen Please call me today and resolve this refund issue because the number on your website is not connecting to anyone, so please resolve this matter today as quickly as possible.

@letshyphen Order #HYP33094520 was returned long ago, but my refund is still pending. Your customer care numbers are unreachable, and there’s no proper response anywhere. Please get in touch with me and process the refund by today or tomorrow.

@ChangsanKa4637 Hi, We sincerely apologize for the inconvenience caused to you. Your refund has been initiated and the amount will reflect in your account within 48–72 business hours.

@_thaswik_ Hi, we sincerely apologise for the inconvenience caused to you. Kindly share your order ID through the link below, and we will assist you further at the earliest.x.com/messages/compo…

The kind of service AI provides @letshyphen #Letshyphen

@LimaYanger95 Hi, We sincerely apologize for the inconvenience caused. We will connect with you over a call shortly and resolve your query at the earliest.

@MontiShah330 @sharmatarun88 Hi Monti, We sincerely apologise for the inconvenience caused. Kindly share your order ID or contact number through the link below, and we will resolve your concern at the earliest. x.com/messages/compo…

@letshyphen @sharmatarun88 placed two order by mistake and it is not allowing to cancel. Raised under help button but seems a BOT is talking and copying the same thing. Pls help cancel the order asap. Order cancellation and refund process is very very poor.