@lim11017263 Hi, André! We apologize if your case remains unresolved. Could you please let us know the last or recent update you received from support about this with case 10075947?
@kucoincom I am disappointed with this Kucoin platform, with all due respect, I do not advise people to invest in this place. I put a little money on this platform but they create several difficulties for withdrawals. Invest in better known platforms such as Binance.
@lyu_johnny I am disappointed with this Kucoin platform, with all due respect, I do not advise people to invest in this place. I put a little money on this platform but they create several difficulties for withdrawals. Invest in better known platforms such as Binance, Coinbase.
@KuCoinUpdates I don't feel safe on this platform. I've been trying to make a simple withdrawal for several days and I'm not able to. And support can't solve the problem.
@KuCoinUpdates ticket 10075947 I'm on the Kucoin app and I'm unable to proceed with Google verification. The message is: "Verification failed or expired. You have two more attempts." Attached is the screen where I can't proceed. I still can't withdraw my money from this platform.
Hi, Andre! Thank you for reaching out to KuCoin. Currently, we only have an English representative available. Kindly communicate with us in the mentioned language so we can assist or guide you more effectively.
However, after translating your message, we sincerely apologize for any inconvenience you've experienced while using KuCoin. For guidance on how to withdraw your assets, please refer to the following article: kucoin.com/support/324684…
Furthermore, we understand that you have already contacted our support team. To help us follow up with the relevant team, please provide your existing ticket number.
@KuCoinMod Como cancelo minha conta Kucoin e saco meu saldo? Estou muito descontente com essa plataforma, o suporte não resolve o meu problema e tenho que mandar vários emails para solucionar. email andre.lima3008@gmail.com
André Lima
@KuCoinMod Your company's support is not solving my problem. I have already opened several tickets without success. I am having problems with Google verification. Please close my account on that platform.
We sincerely apologize for the inconvenience. At the moment, we only have English-speaking representatives available. Based on a translation of your message, it appears your concern is related to a withdrawal issue.
To assist you more accurately and efficiently, we kindly ask if you could communicate with us in English. Alternatively, you may contact our support team directly via kucoin.com/support/reques…. Once you’ve submitted a request, please provide the ticket number here so we can promptly escalate the matter for further review.
We appreciate your understanding and look forward to resolving your issue as quickly as possible.
@kucoincom A Kucoin não resolve problema dos clientes. Existem vários reclames aqui um famoso site no Brasil. O meu problema não foi resolvido. Não consigo sacar o meu depósito. email andre.lima3008@gmail.com
@BC_KuCoin Não vale a pena investir nessa plataforma o suporte não resolve o problema de cliente e o dinheiro fica preso na plataforma. Estou muito insatisfeito. email andre.lima3008@gmail.com
@lyu_johnny Não vale a pena investir nessa plataforma o suporte não resolve o problema do cliente e o dinheiro fica preso na plataforma. Estou muito insatisfeito. email andre.lima3008@gmail.com
@KuCoinUpdates Não vale a pena investir nessa plataforma o suporte não resolve o problema de cliente e o dinheiro fica preso na plataforma. Estou muito insatisfeito.
@kucoincom Não vale a pena investir nessa plataforma o suporte não resolve o problema de cliente e o dinheiro fica preso na plataforma. Estou muito insatisfeito.
@kucoincom A KuCoin não possui CNPJ no Brasil e opera no mercado brasileiro como uma plataforma internacional, sem registro legal ou CNPJ no país. Investir em criptomoedas envolve riscos, e é importante estar ciente dos riscos envolvidos e da regulamentação em desenvolvimento.