LARQ

Oceana, alongside allies like @livelarq, has made quite a splash winning concrete policy victories to reduce single-use plastic in 2023! Together, we're continuing to forge a bold path forward in 2024 to protect our oceans, marine life, and our planet! 🌎

This #NationalOceansMonth, we'd like to give a special shoutout to our friends at @oceana & the incredible work they're doing to protect oceans & ocean animals! 🐬🐙🐳 Learn more at oceana.org!

Say hello to our latest line of drinkware: LARQ Bottle Flip Top — sip easy with Flip Top straw perfect for on-the-go hydration. Shop now: l8r.it/CHOR

@edpakpahan We're sorry to hear this Edward! It looks like the team has been in touch via email.

@livelarq hello ?? I sent you so many DMs on instagram and emails but no response. This is outrageous! I’ve ordered a set of 3 advanced filter but you only sent one! Please send the rest asap!!

@CynthiaAnneTra1 We're sorry to hear this! We're replying to your DM now to help!

@Maxmatical We're sorry for the delay, Max! Our support team is a bit behind but working to get back to each inquiry. If you are able to DM us your email address you wrote in from, we'll be happy to check on your request!

@livelarq ive been trying to email customer support 4x in the last 2 weeks about a faulty product, and still no response. Is this the standard quality of support customers can expect?

@jecksiasico Please keep an eye on your email, and we are looking into the status of your shipment in the meantime!

@livelarq Worst customer service!!!! Bought my bottle a month ago and still havent got it! And no updates where my bottle is!!! Tried contacting customer service but never address my concern!! Dont buy!!!

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@jecksiasico We are looking into the delay with your shipment!

Ordered my 2nd water bottle from @livelarq but this time took twice the time for shipping. A bit frustrated! I was looking forward to use it when i travel but i guess i wont be receiving it before i travel! Disappointed!!

@rangersud It seems your warranty claim was processed in the meantime!

@livelarq help I sent in a warranty issue Bc the bottle will not clean and no response

@xCrazyGeezer Hi Lucas, thank you for your patience, please check your email inbox!

@livelarq my bottle stop purifying and light on the cap is red. Filled out the form online on the 4th March and still no reply (apart from automated). My request no is 164808. Please look into this ASAP as I need it for my holiday. Thank you. Lukasz

@jecksiasico Please be sure to check your email messages!

@livelarq disappointing!!! A scam! Worst customer service!!! Where is my order!? If I dont get my item then return my money!!

@jecksiasico Hey, please be sure to check your email!

@livelarq Worst Customer Service!! I emailed a few times about my order and now it was taken off in my account. i havent even got my item! Are you gonna refund my item?

@DRiesauMoreno Hi Denise, we're sorry to hear this. Our support team is small but very human. They've just responded to your email thread again with an update on your order.

Buyer Beware! @livelarq LARQ Water Filtration System has the WORST customer service I’ve ever encountered. No human response to any inquiries, just canned emails. They took my money but haven’t shipped my replacement filter. #BuyerBeware #cleanwater

@pegcity8bit We know what you mean 😉

Drinking water from a @livelarq bottle just hits different, I can't explain it. If you have one you know exactly what I mean

@EveMayerMedia We've responded to your DM!

@livelarq loved your water bottle and the concept but it stopped working after two months. Is there a way to return for a new one?

@_michaelgross We're sorry to hear this! Please reach out to our support team at hello@livelarq.com and they'll be happy to assist!

@northerncraigzy We're sorry to hear this! Please reach out to our support team at hello@livelarq.com and they'll be happy to assist!

@livelarq my bottle is out of warranty, but the lid is now flaking paint and bubbling. For the price of the bottle I wouldn’t expect this. Can you do anything?

@saraweigel_ We're sorry to hear this! Our support team is a bit behind but we would be happy to check on this for you. Please DM us your email address and we'll have someone follow up!

@P0int0fNoReturn Our support team is experiencing high volumes but someone will be in touch soon! if you'd like to DM us your email, we'll be happy to check on it.

@livelarq Pls check your warranty claims and emails once and a while xD I am waiting for a week xD

@tsegreto @RezaBukhari3 We're sorry to hear that. If you can DM us your friend's email address, we'll be happy to check in on their request.