Longchamp

@Mukesh73636573 Dear @Mukesh73636573 Thank you for your message and interest in Maison Longchamp. Sorry for the inconvenience. Could you please provide more details in a private message so we can assist you better? Maison Longchamp wishes you an excellent day ! Tia

@noura88ksa Dear @noura88ksa Thank you for your message and interest in Maison Longchamp. Exchanges are only possible in physical Longchamp stores. Maison Longchamp wishes you an excellent day ! Tia

@Longchamp Hello, I ordered two bags from your website in Saudi Arabia. Can I change the size of one of them?

@GopalkrishnanCp Longchamp wishes you an excellent day ! Tia 2/2

@GopalkrishnanCp Dear @GopalkrishnanCp We’re truly sorry to hear about your experience. This is not the standard of service we strive to uphold. Please don’t hesitate to send us more details via private message so we can look into the matter and follow up with the store concerned. Maison 1/2

@Longchamp Atrocious behaviour by the staff of the Long champ at GPO… extremely rude and dismissive to the customer and very disrespectful… would never go back to the shop

@XxjimpungixX message? Maison Longchamp wishes you an excellent day! Miry 2/2

@XxjimpungixX Dear @XxjimpungixX Thank you for your message and interest in Maison Longchamp. Sometimes it may take a little longer for our website to update, which is why the item appeared as available. Could you please send us the phone number you tried to contact in a private 1/2

Ready to celebrate? Sparkles, velvet, and unstoppable energy—let’s dance our way into the new year in style! ow.ly/4yIS50UrNLp

@k_aaaaayyyyy @k_aaaaayyyyy We are very happy to hear that you love our mini bag! Maison Longchamp wishes you an excellent day!

had to go and buy me the mini @Longchamp bag. It’s so cutesy 💕🥰

@XxjimpungixX availability can change quickly due to in-store purchases or reservations. Thank you for your understanding, and we hope to welcome you again under better circumstances. Maison Longchamp wishes you an excellent day ! Tia 2/2

@XxjimpungixX Dear @XxjimpungixX We're truly sorry for the inconvenience and disappointment caused. We've shared your feedback with the appropriate department to help improve the accuracy of stock updates. That said, we always recommend calling the store directly before traveling, as 1/2

@sweetieasd Longchamp wishes you an excellent day ! Tia 2/2

@sweetieasd Dear @sweetieasd Thank you for your message and interest in Maison Longchamp. We are sorry that our packaging did not meet your expectations. During checkout, you may select the gift wrapping option free of charge. It is not added automatically for ecological reasons. Maison 1/2

spend £80 on a purse/bag from this luxury branded to receive it in a envelope and plastic wrapping no nice packaging , box etc what a load of crap and when you try and email them it fails ! First and last time I use @Longchamp for a gift

@Whodathunk19840 Dear @Whodathunk19840 Thank you for your message and interest in Maison Longchamp. Please send your order details via direct message so we can assist you further. Maison Longchamp wishes you an excellent day ! Tia

@coversby78 Dear @coversby78 Thank you for your message and interest in Maison Longchamp. We are sorry to inform you that tears in the canvas are not repairable. Maison Longchamp wishes you an excellent day! Tia

@Longchamp my purse has a rip in it!! Can I bring in to replace? Just got it in December 😢

@LuciaCesareF wishes you an excellent day! Tia 2/2

@LuciaCesareF Dear @LuciaCesareF Thank you for your message and interest in Maison Longchamp. We recommend purchasing only from our official website longchamp.com or authorized resellers to ensure product authenticity and to benefit from our after-sales service. Maison Longchamp 1/2

@jaeklein Dear @jaeklein To enable us to give you a precise answer, please contact the Customer Service in your country: longchamp.com/us/en/contact Maison Longchamp wishes you an excellent day! Tia

@Longchamp I’m looking for a discounted product ref 31175 919001. I wanted to see if you can check all the US stores so I can place an order over the phone.

@alterashans Dear @alterashans We are sorry for the inconvenience. Yes, full leather bags do come with a dust bag. Please contact our customer services team for further assistance : customerservice@longchamp.com Maison Longchamp wishes you an excellent day! Tia

@Longchamp hi, i never received a dust bag with my leather bag? I’ve just read on your care description all bags come with dust bags? I brought mine from Selfridges

@bybardot Dear @bybardot We are truly sorry to hear about your experience and apologize for any inconvenience caused. Could you please provide more details via private message so we can better assist you and resolve this matter? Maison Longchamp wishes you an excellent day! Tia

@Longchamp awful website even worse customer service

@ClaireB32950449 Dear Claire, You have contacted us regarding the repair of your bag and we are sorry for the situation. In order to benefit from our after-sales service, we invite you to contact the point of sale closest to your home. If you have kept your proof of purchase, we thank you 1/3

@Longchamp bought a Navy Le Pliage in September and the handle is coming away- is there any way this can be repaired as I have lost my receipt? Never had this problem before and I own 4 Le Pliages?

@ClaireB32950449 for attaching it to your item when you drop it off. The boutique will forward this to our After-Sales Service who will then make the appropriate decision. You will find the list of our boutiques and resellers on our website in the Store Locator section: 2/3