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Becky Dixon
1.3K posts
Becky Dixon
@lovelyritaa
Cello playing workshop leader, storyteller & vintage crockery peddler. loves knitwear on small people & good tea. director of @nimbletots in SE London.
Nunhead Katılım Şubat 2009
586 Takip Edilen383 Takipçiler
@Under_studies @Dan_Mayfield It was fun! Thanks for tolerance of my junior assistant...
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@VirginTrains This needs to be made clear that it’s a messaging service.
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@VirginTrains So they never actually answer? There voicemail claims they had ‘high call volume’ but is it always left to ring out?
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@VirginTrains And if it’s not, can you ensure the number isn’t issued to anyone else?
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@VirginTrains And can you answer this - is the lost property line ever manned? Don’t want to waste more time on it if it’s more window dressing.
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@VirginTrains I’ll pop in a proper complaint to the actual powers. Argument just that a simple radio to the train would have solved everything.
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@VirginTrains Look - going round in circles here, there’s real work to be done, kids to be cared for and keys to be cut...
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@VirginTrains ...an email or postal address would be fab, thanks.
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@VirginTrains If you guys don’t know, how can I contact real customer service to register a complaint? And please, no endless looping phone numbers!
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@VirginTrains Gah! Just very very frustrating on an expensive train ticket at peak time. Shoddy customer service :(
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@VirginTrains So guess I was being brushed off because no one wanted to help? And facing being locked out of home and car with baby not an emergency?
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@VirginTrains How could I have reached them? I was told it’s categorically not possible to contact the train...
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@VirginTrains So - what can be done? Genuinely, this is a systems fail.
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@VirginTrains I’m not trying to be ranty mc rantface of Twitter! Just do you guys actually have any ability to act or is twitter PR window dressing?
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@VirginTrains Twitter just gave me standard ‘call lost property’ replies, lost property rang out, it was a total brick wall...
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@VirginTrains And genuine question - what if this has been a real emergency? On a peak time train surely customer service should have been available?
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@VirginTrains So - was I just given the wrong information at the time? Where did this go wrong? Is there a genuine customer service number I can call?
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@VirginTrains Hey again! This is a real question - I don’t know if worth persevering?
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