Loyalty360

It’s time to celebrate. Our Leaders in Customer Loyalty, #podcast has over 6,000 downloads! buzzsprout.com/1144457/achiev… #loyaltyprograms #thoughtleaders #cx #innovation #customerloyalty #rewards #engagement

Most loyalty programs don’t fail because of strategy—they fail because of misalignment. This conversation with PNC Financial Services breaks down what it takes to align teams, capabilities, and leadership to scale loyalty. 🔗ow.ly/iIvL50YGwHY #CustomerLoyalty #CX #CustomerExperience #LoyaltyStrategy

Now live! Our latest Q&A with Michaels dives into how the brand is evolving its Rewards program with clearer tiers, stronger everyday value, and deeper customer engagement. Read more: ow.ly/tuvA50YF94c #CustomerLoyalty #Retail #CX

Loyalty is evolving in financial services. 💳 Join us April 14 at 12PM to hear how Bank of America is scaling BofA Rewards—removing barriers & expanding access. For brand members only. Those who aren't a member but are interested in attending, message carlystemmer@loyalty360.org. #CX #Personalization

Where is customer loyalty headed in 2026? Take the 2026 State of Customer Loyalty Survey and get a data-driven look at what’s shaping engagement, retention, and value—plus receive the full report this spring. For Brand/marketers only. 🔗ow.ly/w10G50YzWuL #CustomerLoyalty #CX #MarketingStrategy

In a category driven by need, not habit, loyalty has to work differently. Take a look at how Advance Auto Parts is simplifying rewards and focusing on what customers actually value. Read more: ow.ly/c9jV50YzcQJ #CustomerLoyalty #CX

Loyalty programs are evolving—and so is the strategy behind them. Join us Monday (3/30) at 1PM for a Loyalty360 session with Willis Towers Watson on using actuarial thinking to drive smarter loyalty decisions. #CustomerLoyalty #LoyaltyPrograms

Customer loyalty is evolving fast—are you keeping up? Loyalty360’s 2026 State of Customer Loyalty Survey is now open, featuring a new metrics-based benchmark to evaluate performance. 📅 Deadline: April 10 🔗 ow.ly/hZGv50YxOsU #CustomerLoyalty #CX

The problem wasn’t value—it was clarity. Tide Services redesigned its loyalty program to be easier to understand, track, and redeem. Less friction. More engagement. Now live. ow.ly/FHaZ50YwsNK #CX #LoyaltyProgram

Loyalty isn’t about points anymore. It’s about how well you use your data. New conversation with Luke Kline (Hightouch) on AI, lifecycle marketing, and what’s actually changing in 2026. 🔗ow.ly/1NZV50Yvt79 #CustomerLoyalty #MarTech #AI

We’re excited to welcome ITA Group as an official sponsor & exhibitor at the 2026 Loyalty Expo in Orlando! 📍 May 12–14 Join loyalty and CX leaders for three days of insights, networking, and strategy. ow.ly/nIHk50YuZMy #LoyaltyExpo #CustomerLoyalty #CX

Building or evolving your loyalty strategy? Start with the right partners. The Loyalty360 Supplier Marketplace helps brands discover providers across loyalty, CX, data, technology, and engagement solutions — all in one place. Explore the marketplace: ow.ly/km9Z50Yttol #CustomerLoyalty #CX #MarTech

Brand Members: Don’t miss tomorrow’s Junior Roundtable. We’ll be discussing real challenges loyalty teams are facing today — from internal alignment to partnerships and AI. Not yet a member but want to join the conversation? Contact carlystemmer@loyalty360.org. #CX #CustomerLoyalty

What do 7.3M reward choices across 190+ countries reveal about what people really want from rewards programs? The 2026 CarltonOne Rewards Benchmark Report analyzes $1B+ in redemptions to uncover the trends shaping rewards and incentives in 2026. 📊 Download the report: ow.ly/ttgH50YsARv #CustomerLoyalty #RewardsPrograms #Incentives #CX

Now live: In our latest Supplier Voices episode, Sean Claessen of Bond Brand Loyalty shares insights on loyalty’s next phase—driven by partnerships, better data context, AI, and emotional relevance. Watch now 🔗ow.ly/wlOH50Ys00u #CustomerLoyalty #LoyaltyPrograms #CX #Personalization

Brand members: Join us this Friday (3/13) at 2 PM EST for our Junior Roundtable. We’ll be discussing the biggest challenges in customer loyalty today—from proving program value internally to keeping programs relevant as customer expectations evolve. Not yet a member but want to join in the discussion? Contact carlystemmer@loyalty360.org. #CustomerLoyalty #LoyaltyStrategy

Early bird pricing for Loyalty Expo 2026 won’t last forever. Join loyalty leaders, brand marketers, and technology partners for 3 days of insights, case studies, and networking focused on the future of customer loyalty. Secure the early bird rate: loyaltyexpo.loyalty360.org #LoyaltyExpo #CustomerLoyalty

Our latest CEO’s Desk episode is live 🎙️ Loyalty360 CEO Mark Johnson breaks down why brands struggle to turn Gen Z insights into real loyalty engagement—from compliance concerns and fragmented tech to rising expectations around personalization and value. Watch the episode now. youtube.com/watch?v=7cnGaU… #GenZMarketing #CustomerLoyalty #LoyaltyStrategy

Many hospitality loyalty programs are raising thresholds. Choice Hotels International is focused on strengthening value instead. Our latest Brand Story explores how the Choice Privileges program is evolving to reward travelers more frequently. 🔗ow.ly/krmy50YpIL2 #CustomerLoyalty #TravelLoyalty #CX

Customer loyalty is often shaped in frontline interactions. In this Supplier Perspectives article, leaders from CarltonOne, ITA Group, and Bond Brand Loyalty explore how employee engagement and training influence customer experience and long-term loyalty. Read more: ow.ly/kpVq50Yp9QC #CustomerExperience #CustomerLoyalty #EmployeeEngagement

Choice. Faster value. Human connection. In our latest Trend Report Q&A, Rachel McInnis of Maritz shares how inflation, rising expectations, and AI adoption are reshaping loyalty strategy — and why redemption & reward choice matter more than ever. Read more: ow.ly/oYRW50YoPJ2 #Loyalty #CX #CustomerExperience #AI