If your team cannot answer these 5 questions in under 30 seconds, your roofing inbox is costing you inspections:
1. Which leads came in after hours?
2. Which threads are waiting on the homeowner?
3. Which estimates need follow-up today?
4. Which conversations have already been replied to?
5. Which thread is actually closed?
This is the problem with messy handoffs.
Not "inbox management."
Revenue leakage.
Use this as a weekly closeout test:
Open the queue and see how many threads have no obvious next action.
That number is your confusion tax.
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