Luno Support

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

Hi there, thanks for reaching out, and we are sorry for the inconvenience. Please contact our support team by sending us an email at support@luno.com, and our team will gladly look into this for you. Once you log a ticket, our team members will reach out and give more information.

@LunoHelp I submitted a ticket struggling to withdraw my funds, 9 days ago. It’s still unresolved and I’m not getting feedback… this is a problem! I need to withdraw my funds without issues and even with an issue, 9 days and still unresolved is unacceptable

@LeleCrypt Hi there, thanks for getting in touch, and we are sorry to hear this. We advise you to log a ticket with our Support team by emailing us at support@luno.com. Once you send a ticket, one of our team members will be in touch with you with more information.

@LunoHelp I withdraw but it’s been pending forever now 😡

Stay up to date with live #Luno updates regarding all technical incidents, by following this link: status.luno.com ⚒️

@Ladoo101 @LunoGlobal Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@LunoHelp @LunoGlobal Updated my app and can’t sign in my account .. I have my phone but cannot get verification code.. what’s the scope with this issues!??

@GorillaKingSA @LunoGlobal Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@LunoGlobal Hey Luno Please assist me, I have been a customer of yours since 2016. With the new KYC rules in SA, my account has been giving me alot of hassels. I don't trade or use the exchange, i simply use it as a wallet. all monies I ever put in there is what I can from my salary. You have requested documents from me and I have sent them. Yet I still cant deposit money? Thank you

@kacangputih818 Hi there, Thanks for reaching out During periods of increased query volume, response times can be longer than usual. Additionally, the sensitivity or complexity of the issue can also cause delays Thanks for understanding

@LunoHelp Created ticket. after one day, No respond whatsoever

@businessman190 Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@LunoHelp I really don't know why when a coin is sent to your app and the coin is mistakenly sent to the wrong blockchain it takes alot to recover That's really bad of luno!!!

@kacangputih818 Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Why I can't send any token out of Luno? Been trying and failed whole day

@Wf_effizy Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Why am I not able to send out BTC from Luno here in Malaysia?

@OfficialKC001 Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@Ayodele589 Hi there, Thank you for reaching out to us.👋 Our support on this platform is very limited. For us to better assist you, please contact our support team here: luno.com/help/tickets/n… or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Una Dey mad???

Luno's latest Proof of Reserves report is live. 100% your assets. 1:1 backed. Independently verified by Moore Johannesburg to confirm that your assets on Luno are fully accounted for. Read the full report here: guide.luno.com/hc/en-gb/artic…

Hi there, Thank you for reaching out to us.👋 I'm sorry about this situation. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoGlobal Hey @LunoHelp @LunoGlobal your team is actively withholding pre-verified funds from my deactivated account despite a critical medical emergency. I sent my wallet ID on June 16. My healthcare provider's deadline has passed and my treatment is now compromised. Fix this immediately.

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Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp @LunoGlobal Hey @LunoHelp @LunoGlobal your team is actively withholding pre-verified funds from my deactivated account despite a critical medical emergency. I sent my wallet ID on June 16. My healthcare provider's deadline has passed and my treatment is now compromised. Fix this immediately.

Luno's latest Proof of Reserves report is now live. Independently verified by Moore Johannesburg, the report confirms that your assets held on @LunoGlobal remain fully backed on a 1:1 basis. Read the full report here: guide.luno.com/hc/en-gb/artic…

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp @LunoGlobal hey diem me right now

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

Kindly check your messages. @LunoHelp

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Can someone assist with OTP issue as my emails are not being responded by the support team after tickets were issued yesterday

Malaysia 🇲🇾 Follow our official Telegram channel to be the first to receive product updates, get in-depth crypto market insights, and all the most important announcements. Stay informed 👉 t.me/OfficialLunoMa…

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp I'm from Malaysia and since yesterday I had OTP issue and raised tickets and till now there is no response from the support team...Can someone assist on this

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.

@LunoHelp Hi LUNO Support I'm trying to get my OTP since yesterday morning for log in and have raised tickets for this and till now the issue is not resolved...and today response to my emails. Aprec if someone can resolve this

Hi there, Thank you for reaching out to us.👋 Apologies for the delayed response. Our support on this platform is very limited. For us to better assist you, please contact our support team here: t.co/tdNPUEoWnV or email us at support@luno.com Our team will gladly assist you.