Haz

@paulashtreides @SpotifyCares Yeah i got my premium back :)

@lvlyhaz @SpotifyCares Did they fix your issue?

Charged ₹199 for Premium on April 19, but after support cancelled my plan I lost Premium immediately (ads showing). Paid period not honored and refund not issued either. Need Premium restored till billing date or a refund. No response via email. @SpotifyCares @Spotify

@SpotifyCares I’ve sent numerous emails to that email address since past 3 days. This is the zillionth time I’m telling you that there is no reply to my emails I’ve been sending since 3 DAYS!! And now you tell me to do the same thing again? Why are you so incompetent is my question! @Spotify

@lvlyhaz We're sorry to know that. We suggest you send an email to "support@spotify.com" and our team will get back to you as soon as possible. Hope you understand.

I still haven’t received any sort of assistance. I’ve tried contacting support via email and the website, they just won’t reply! Since you’ve cancelled my premium plan, either issue me the refund or resume my premium features till the next billing cycle!! @SpotifyCares @Spotify

@SpotifyCares Hello. No one reached out to me! I can’t keep going back and forth with you everyday. This is NOT okay! @SpotifyCares

@lvlyhaz We completely understand that. As said, one of our quality advisor will get in touch with you and assist you further with the issue. Rest assured.

@SpotifyCares @SpotifyCares Please escalate this to a human agent and either restore my premium access until the billing period ends or issue a refund. If this isn’t resolved, I will raise a formal complaint for payment without service. Kindly resolve this instead of redirecting me again!

@SpotifyCares @SpotifyCares I was charged ₹199 for Premium on April 19, but after your team cancelled my plan, I lost Premium immediately (ads are playing). I’ve paid for a service I’m not receiving.

@SpotifyCares Still no solution @SpotifyCares

@SpotifyCares Hello? @SpotifyCares

@SpotifyCares It says you’re engaging with an AI-powered tool. Other options won’t open when I click

@lvlyhaz Thanks for getting back to us. We totally understand where you're coming from. Can you tell us what happens when you try to access this link? support.spotify.com/contact-spotif…. If you are getting an error message of any sort? We'll be waiting for your response.

@SpotifyCares The link keeps loading and doesn’t open. Trying since morning.

@lvlyhaz We hear you. Could you try accessing this link: support.spotify.com/contact-spotif…. You should be able to reach out to our team. Thank you.

@SpotifyCares The link you sent doesn’t open or show any contact options. I’m stuck in a loop. Please escalate this or provide a working contact method. I’ve already been charged ₹199 but have no Premium access.

@lvlyhaz Hey, help's here! We understand your concern. This is something our team can assist you with. You can reach out to our team at support.spotify.com. If you need anything else, we're always here for you.

@SpotifyCares No it doesn’t help! Like I’ve said, that page doesn’t work and I’m unable to contact your ‘dedicated team’. Only email worked before and now they won’t reply there too!

@lvlyhaz We understand that! For the account and payment related issues, only our dedicated team can securely access your account details and help you directly. Try reaching out to them, they'll assist you as soon as possible. We hope this helps.

@SpotifyCares That page doesn’t work, I’ve been trying since yesterday and no response via email