Malte

We measure retention carefully, but we earn it by helping our clients win every day.

- Doubled the average leads per customer over the last 12 months - Launched 24/7 customer support, achieving 96% CSAT - Upgraded our MLS integration to sync in under 30 minutes

You can build a beautiful platform, sign thousands of agents, and still fail if they leave after 6 months. This is why retention is Luxury Presence’s #1 metric.

I’m watching closely — because this feels like just round one of a much larger battle.

Zillow’s new policy leaves little room for those exceptions and raises some questions: - What about sellers who aren't ready for full publicity? - Will other brokerages accept this quietly or push back? - Will the DOJ get involved?

Zillow just made a big move, and it's shaking up the real estate industry.

To cap off this month of growth, our leadership team continues to evolve with a Chief of Staff and Head of Legal joining in the coming weeks. Excited for what's ahead!

I had the chance to meet with some incredible customers and brand ambassadors while there.

March was another record month at Luxury Presence!