Malte Kosub

@htaneja @WeAreLegora @parloa_ai Agree. The first wave proves what AI can do. The second wave builds the systems that make it work inside real enterprises. That’s where durable companies get built.

Second mover advantage has always been powerful. AltaVista, Google. Myspace, Facebook. AppDynamics, Datadog. OpenAI, Anthropic. We're seeing this at GC with @WeAreLegora in legal and @parloa_ai in CX. Every tech era has a different source of 2nd mover advantage. internet era = distribution and reaching users at scale. cloud era = design and building workflows that got people to use tech. Today we are in the AI era. Intelligence is an ever improving input. Do you have the right models, infra, and capability to build products that deliver what AI unlocks for customers? founders shouldn’t be afraid if someone is currently the leader. Most industries have not yet seen the dominant stack.

Internet up for Grabs with @sh0kunin (@GoDaddy), @maltekosub (@parloa_ai), @nxthompson (@TheAtlantic), @HelenaCLeurent (@Consumers_Int) and Arjun Prakash #WEF26 twitter.com/i/broadcasts/1…

One of our core values: "Ambition has to feel crazy." Based on ACV alone, we'd already rank among the top 20 SaaS companies globally. But this is still Day One. Back to building. 🚀

Enterprise leaders across financial services, insurance, telco, utility, and retail aren't asking "if" anymore. They're asking "how fast can we implement?" AI agents aren't just transforming customer service - they're redefining what customer experience means.

Q3 just closed. The strongest quarter in the history of @parloa_ai. 🚀 We're now at about $50M in ARR. Significantly faster than we planned! But the headline number only tells part of the story👇

Crises reveal weaknesses, but they also show what’s possible The airlines that come out stronger won’t be those with the biggest fleets They’ll be the ones that put AI at the center of their customer experience @parloa_ai ✈️🚀

Passengers get instant support Agents focus on empathy instead of repetitive tasks Airlines keep service quality high even in moments of chaos 💫

3.2 million travelers stranded 13,000 air traffic controllers reportedly unpaid Hundreds of flights canceled The U.S. shutdown is creating chaos in aviation and exposing how fragile airline customer service really is This is exactly where AI becomes mission critical ✈️🤖

@parloa_ai up on the Times Square screen! Thank you, @Nasdaq 🚀

Excited to double down on our partnership with @parloa_ai with our friends @PeetsChad @generalcatalyst @eqt @DoreenHuber @htaneja @max_rimpel and Durable! Since our first investment, Parloa has proven to be a truly enterprise-grade CX solution. Voice still swallows most CX spend; Parloa’s low-latency agents shrink peak-staffing costs, and once voice is solved, chat & messaging follow. Second, Parloa provides global coverage! Automating European language support is 3-5x more expensive than English. Fine-tuned speech models in 40 + languages turn the €20-40/hr cost of multilingual agents into instant AI. Finally, the proof in the numbers. Revenue 4× in 12 months; marquee hyperscalers are customers and partners; A-team talent from Adyen, Stripe, AWS and more. Catch the video for the full story!

Appreciate the invite, @davitb! Had a great time discussing the future of Voice AI and where the industry is headed. Check out the full episode here: voice-ai-newsletter.krisp.ai/p/ai-agents-fo…

🚀 Exciting news! 🚀 We are absolutely thrilled to welcome Alexander Matthey (@matthey_alex) - tech visionary with over 20 years of experience and former CTO of Adyen - to the Parloa team as our Chief Technology Officer! In a total of ten years at Adyen, Alex helped shape the rise of the business to become one of the most successful public fintech companies in the world, with a current market value of around 40 billion euros. 💥 Starting January 1st, Alex will lead our entire engineering and IT organizations. His expertise will not only elevate our industry-leading AI Agent Management Platform (AMP) but also reinforce its position as the ultimate safe bet for enterprises across the globe. “I wasn’t interested in taking a role at a ‘second-best’ company in any field, but a leader in an emerging space that generates real impact in the market.” says Alex. “And most importantly, for me, it is always about the team and the values we share. All of this I found in Parloa.” We're delighted to have Alex join us and can't wait to see the contribution he'll make. Let’s shape the future of customer service together! 👉 Learn more: parloa.com/company/press/… #Parloa #CTO #Announcement

Couldn’t agree more. For 6–7 years, customer support hyped chat as the next game changer. But now, people are starting to recognize that voice is - and continues to be - the most powerful input channel. You can speak 120-150 words/min but only type ~40. The math speaks for itself.