Mark Ratekin

You’re invited ✉️ Hear from Forsta's Mark Ratekin, and Rick Parrish of @forrester, to learn how focusing on the #HumanExperience (HX) can help organizations future-proof #CX activities in 2023 and beyond! Sign up to watch live or on-demand: go.forsta.com/VOC-Global-WBR… @maratekin

Tap into the wisdom of your teams, writes @maratekin: #Echobox=1672928208-1" target="_blank" rel="nofollow noopener">hrmagazine.co.uk/content/commen…

Unleash the power of your workforce with Mark Ratekin's eight-step guide for implementing crowdsourcing into your customer experience program 👇 @maratekin #frontlineinnovation #crowdsourcing

What is something that employees and customers have in common? Among other things, they are both dealing with challenges in the supply chain. I share some thoughts on the topic; I'd welcome your comments! customerthink.com/how-your-cx-pr…

Nearly every organization I work with expresses some concern about survey response rates. In the posting below, I provide a few thoughts on the topic. I hope you find it helpful. #CX #customerexperience #customeranalytics #customerinsight mycustomer.com/customer-exper…

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From the Neural Correlate Best Illusion of the Year contest, this excellent brain buster. Wow. youtu.be/HC0GGkNZPgs

Many VoC programs fail to reach their full level of maturity. Do you know how to assess your program? Check out my thoughts on the topic at crmbuyer.com/story/How-to-C…. #voc #cx

I would like to thank those organizations that engaged me as a consultant over the last year - I made many new contacts and enjoyed some very engaging projects, and I am grateful for the opportunity to have worked with you. I wish you all the best.

...I will be working with clients to maximize business outcomes by helping them grow their customer experience (CX) programs to maturity. This role offers the opportunity to leverage a number of skill sets that I have and I am excited to be a part of this highly talented team.

I am thrilled to announce that I have joined the Confirmit team as a Director of CX Consulting. Confirmit provides insight software solutions for Voice of Customer, Voice of Employee and Market Research programs....

In this season of giving, I believe it is important to show thanks by helping others. With this in mind, please consider making a big difference in our community in a big way by supporting the United Christmas Service, helping families meet their basic needs.

Help us #give2veterans. Every retweet of this post by 9/30 means $1 for @Stand4Heroes, up to $500K! Let's see how much 💰 we can raise today!

RIP, Walter Becker. Thanks for all the great music.

.@UWCI and the @Colts are taking over Monument Circle on Sept. 8 for the biggest BIG Kickoff yet! RSVP at uwci.org/kickoff #uwci100

As I search for my next full-time job, I’m available for contract work/consulting projects. Check out ratekinconsultingllc.com for more info.

Interesting phenomenon! twitter.com/daveswenson/st…

For nearly 100 years @uwci & local hand raisers have fought for our neighbors in need. Will you join me? #uwci100 uwci.org

@jtimberlake, today is my wife @KathyRatekin's b-day & she'll be at your show tonight - it would make her day to get a tweet from you! Tx!