Marcus by Goldman Sachs (UK)

@JurateJW Hi. Interest is paid monthly on the date the account was opened and is credited by the end of the business day. If this date falls on a non-business day, interest will be credited to the account by the end of the next business day.

@marcus_uk my interest was due 14th, and it is still not in my account today. Is there an issue?

@matjamcarX Hi, we are currently in the process of updating our communication to reflect the new FSCS protection limit of £120,000. While we are working on this for the most up-to-date information on the Financial Services Compensation Scheme, please visit fscs.org.uk. Thank you

@KleoMusicUK Hi. Thanks for your message. We’d like to take a closer look at this so that we can help you close your account. Can you give us a ring at 0800 085 6789, so we can help? Our lines are open Monday to Friday, 8am to 8pm (excluding bank holidays).

@marcus_uk Hi, How can I close 1 of my accounts please

@Spursjason2 Hi, we’re sorry that you had trouble in accessing your account over the weekend, but you should now be able to access your account as normal. Thank you for bearing with us, and we’re very sorry for any inconvenience.

@marcus_uk hi, is the app down at the moment ? Thanks

@BurnettPol40549 Hi Polly, the app is currently operational but if you are still experiencing issues, please give our Customer Care Team a call on 0800 085 6789, and we will look into this for you. Our lines are open from 8am to 8pm Monday to Friday (excluding bank holidays).

@marcus_uk hi, my app says it’s down for maintenance. Is this expected / planned?

@Jsglyons Hi Jonathan, thank you for your patience whilst we completed our maintenance, we can confirm the Marcus website is back up and running.

@marcus_uk any idea when the app and website will be up and running again

@MANSION419 Hello, In order to unlock your account please give our Customer Care Team a ring on 0800 085 6789. Lines are open from 8am to 8pm Monday to Friday (excluding bank holidays).

@marcus_uk @IAmAndyPearce Does Marcus offer checks if account is locked and it takes how many days to receive the checks

@marcus_uk I am having trouble logging in online, I am getting an error page whenever I try… is this a me problem, or something more systemic?

@Peely1973 We’re very sorry for any inconvenience this may have caused. If you would like to discuss this in more detail, please give us a call on 0800 085 6789. Our lines are open from 8am to 8pm Monday to Friday (excluding bank holidays).

@marcus_uk you’ve let me down tonight! A transfer that is pittance to allow me to get a taxi home, nowhere to be seen!

@Peely1973 Hi, your payment will normally be sent immediately and should arrive in your linked account within two hours, at the latest by the end of the next business day, subject to our standard checks. Payments made over the weekend may take longer.

@KleoMusicUK Hello, you cannot withdraw funds within the one year term. If you need to do so, the full amount will need to be withdrawn and the account will be closed. Early closure means that you would not receive some or all of the interest earned in the form of an early closure fee.

@marcus_uk Hiya, how do I transfer from 1 Year Fixed Rate Saver to my cash isa or linked account please

@ruthm4x We're sorry, but we can't confirm account information via direct or public message. Please do call us on 0800 085 6789 and we will be able to help. Our lines are open between 8am and 8pm, Monday to Friday (excluding bank holidays).

@marcus_uk I know it is, I've been with you for over 6 years & I didn't ask that. That also doesn't explain how the amount received is lower on a higher balance. Please answer the question asked.

@marcus_uk hi, my interest rate & bonus hasn't changed as far as I know, but my interest paid to me yesterday was less than last month, even though my balance is £1400 higher than last month. How can that be right?

@Queenof_Speed Hello , your interest will usually be credited to your account by the end of the date on which it’s due. If this is still not showing on your account, please give our Customer Care Team a call on 0800 085 6789. Our lines are open from 8am to 8pm, Monday to Friday.

@marcus_uk No interest added a as yet. Opened account 5th Feb and as of 7.36pm on 5th March no interest paid yet. Your site states interest is paid monthly on anniversary to which account was opened. So 5th of each month, yet no interest has appeared in my online savings account.

@DenFYM We are sorry to hear you are waiting on a payment, it will usually show in your account as soon as we’ve received it or at the latest by the end of the next working day. Please give us a call if your payment still hasn't arrived

@sharonacross @marcus_uk Marcus seem to have a different definition of 'faster' to other banks. Had 5k disappear into the ether today and am wondering if/when it will land. So used to all other banks being pretty instant, which really is fast!

@marcus_uk a transfer to my linked account has not arrived after 14 hours. Just after you had login problems. Do you have issues with faster payments too?

@majafucak Hello Mayaf. To open a Marcus account, you need to have a UK residential address and be a UK tax resident.

@marcus_uk Hello. Is it possible to open a savings account if Im from Slovenia. ? Thank you

@david62u3 Hello David. Payments made over the weekend or bank holiday may take longer than two hours. Please allow up to the end of the next business day for these to reach your account.

@Tirador1 Hello, we're sorry to hear this. If this isn't resolved for you now, please give us a call on 0800 085 6789. Our lines are open from 8am to 8pm, Monday to Friday. Alternatively, please send us a DM with your full name and post code and our Customer Care Team can give you a call.

@FPLHibbert Hello, we’re sorry for any inconvenience caused by this. If you are having issues with biometrics, please give us a call on 0800 085 6789 and one Customer Care Agents would be happy to help you with this. Our lines are open from 8am to 8pm Monday to Friday.

@KernowChris Hello Christopher, please can you call our Customer Care Team on 0800 085 6789 and someone will be able to help. Lines are open from 8am to 8pm, Monday to Friday (excluding bank holidays).

@marcus_uk Can you explain why your published statements are the wrong way around? Historically in the UK the earliest transactions are listed first. You seem to list with the newest transaction first, which is so confusing and extremely difficult to understand why.