Mark and Graham

@JLD_SC Hello, Thank you for providing your order number. Please send us a DM so we can discuss this privately. Kindest Regards, Susan Social Media Customer Support

@markandgraham My order# is 350972734270

Placed an order April4th for 9 monogrammed travel pouches. Supposed to arrive April 15th. 2 arrived but 7 still show “prepping to ship”. Customer service has zero answers and is completely unhelpful. I’ll never prefer again from @markandgraham DISHONEST BUSINESS PRACTICES.

@Her_Margesty Hello @Her_Margesty, Thank you so much for taking the time to reach out to us. We are sorry to hear about the issues you are experiencing with your order. Please provide us with your order number via private message. Thank you. Sincerely, Melinda Social Media Customer Support

@TanyaGentile3 Hi Tanya, We apologize for the inconvenience caused. Please send us a DM with your order number and we will direct you to someone that you can speak to about this. Kindest Regards, Susan Social Media Customer Support

@markandgraham *SHOPPING

@markandgraham Disappointed w your product & customer service. Bought 6 monogrammed travel pouches as gifts & they all arrived damaged. Cracked plastic lining, ink on the fabric under the plastic & wrinkled fabric. Terrible quality. 🧵 1/2

@shawxhurst Thank you for reaching out. We would like to have a member of our team take a closer look at this. Please provide us with your order details by private message. -Angelica

@markandgraham has the WORST customer service. One of your agents told me she would refund the personalization fee since my gift did not arrive on time. She never did and never put it in the notes. Wanted someone to listen to the call where she promised this, and no one did!!

@caitlyn21159068 Hello- thank you for contacting us. We sincerely apologize for this service experience. Can you please send us a message with your order information so we may direct you to the correct department? Kind Regards, Angelica- Social Media Customer Support

@markandgraham thank you for the horrible customer service today. You all shipped me the incorrect order. Additionally, instead of expediting the replacement order so that my family member had a gift to open on Christmas, you had me place a new order & pay for expedited shipping.

@Jameshkocoronis Hello- thank you for contacting us. We sincerely apologize for the issues with your order. Can you please send us a message with your order information so we may direct you to the correct department? Kind Regards, Angelica- Social Media Customer Support

@natishtash Hello @natishtash, Thank you so much for taking the time to reach out to us. We are sorry to hear about the issues you are experiencing with your order. Please provide us with your order number via private message. Thank you. Sincerely, Melinda Social Media Customer Support

@ReynoldMART Hello- thank you for contacting us. We are here to help. Can you please send us a message with your order information so we may direct you to the correct department? Kind Regards, Angelica- Social Media Customer Support

@markandgraham trustpilot.com/review/www.mar… I don’t know why your company hasn’t been shut down by the authorities: false advertising, horrible customer service, terrible workmanship.

The bag you’ll want to carry all summer long ☀️ 📷: @beautifullyseaside #summer #bag #nautical bit.ly/3erpWiO

@jenhouston3 Hello- thank you for contacting us. We sincerely apologize for the delayed delivery. Can you please send us a message with your order information so we may direct you to the correct department? Kind Regards, Angelica- Social Media Customer Support

@Loughlily Hello Liana, Thank you reaching out. Unfortunately, that is not the correct order number. Please send us a Direct Message with the correct number and we will direct you to someone that can assist. Kindest Regards, Susan Social Media Customer Support

@markandgraham Order # 34010352274402

@markandgraham received a beautiful monogrammed bag from my mom from you. Unfortunately came with wrong monogram and wrong barely noticeable thread color. My mother is unable to navigate tricky return process. Pls help

@sbishop25 Hello Susan, For assistance with this, please contact our Customer Service Team at 888.965. 6275. Kindest Regards, Susan Social Media Customer Support

@markandgraham Not sure what you mean by order info. It was a gift.

@markandgraham I received a personalized bag as a gift and it has fallen apart in a place I can’t get repaired. Are you able to repair it? See right/lower side - grommet detached. Thank you.

@catch34683 Hi @catch34683, I am sorry, please call the specialty team at 888-965-6275 MON-SUN: 6am-7pm PST. Kind regards, Tammi Social Media Customer Support

@markandgraham I cannot send a DM. How else can this be resolved?

@markandgraham I Purchased, a vegan leather cosmetic case 13 months ago the mesh lining, and the zipper have separated. I tried calling to no avail. After spending over $70 for this item. I feel like Mark and Graham should repair or replace it.

@catch34683 Hello and thank you for reaching out. Please send us a DM with your order number and we will direct you to someone that you can speak to about this. Kindest Regards, Susan Social Media Customer Support

@markandgraham The order was placed September 17, 2022. It was for the concourse, vegan leather cosmetic case, item number 1410841. The zipper that was sewn to the mesh has become detached.

@jahn_erin Hi @jahn_erin, I am sorry the wrong font was used. Please contact customer service again at 888-965-6275 MON-SUN: 6am-7pm PST. Kind regards, Tammi Social Media Customer Support

@flax_samantha Hello- You can also send us a message if you are following us. Once you click follow we can then message you as well. Thank you- Angelica

@markandgraham @markandgraham I can only message if I’m verified which I am not.. please advise.

Will never be ordering from @markandgraham again. My order claimed to be delivered, but I did not receive it and customer service told me my only course of action was to handle myself with UPS. Real helpful and customer friendly #not.