Mark Filius

"@AWSSupport I am stuck in a loop on case 176580075400322. This is the last of 4 cases on the same problem! The account is suspended, but I couldnt verify via the root email because it was an alias. I have now made that account and sent emails, but I still get the same replies!

@AWSSupport Thanks you, the account is now ok again. Sorry if my frustration showed too much, but 3 weeks and 8 support cases is very unreasonable for this problem.

Hello Mark, I'm sorry for the frustration this has caused. I can assure you that your case is still assigned. While we cannot discuss account info on this platform, please continue working with our Support team towards a resolution as they have the necessary tools to best assist. - Craig M.

@AWSSupport The saga continues. 3 weeks, 8 support tickets, lots of positive emails and no meaningful action! A very simple support case is still not resolved! People, please start *thinking* and get this resolved!

@AWSSupport Thanks Craig, but Ive heard that now several times and stil no resolution. Yes, I keep cooperating with the team, but AWS is making it very hard

@AWSSupport Hi As you suggested, I have now opened another (the 6th!!!) case for this issue. A suspended account, without reaon! There is no payment issue nor a verification issue. Please, please get some meaningful action on this!!

@markfilius Hi Mark. I apologize for the continued concern. Have you reached out to our MFA team via their specialty form: go.aws/contact-mfa? There's no login need, and they'll be happy to take a look. ^SA

"@AWSSupport I am stuck in a loop on case 176580075400322. This is the last of 4 cases on the same problem! The account is suspended, but I couldnt verify via the root email because it was an alias. I have now made that account and sent emails, but I still get the same replies!

@AWSSupport Hi @AWSSupport Im very disappointed to report that again there's been no action. The account is suspended/closed. Ive requested re-opening - but again 24 hours later no response. All in all more than 2 weeks of non-action by AWS!!!! Please get some effective movement of this!!!

Sorry to hear that your case is still unresolved, Mark. I have taken action internally to raise your concerns. Over X, I'm not able to discuss case specific details. However, our Support team handling your case can, please continue working through your open support case correspondence. ^AK

@feverup_br Ive contacted you before - your "clarification" doesn't help at all. Fever incorrectly takes $160 and wont refund it. I will get a $144 voucher valid only for very short time. Useless!

@markfilius Hello! Please send us a DM so that we can help you and clarify the situation 📩 Thank you!

@feverup_br On Fever's request I rebooked our 3 tickets due to an issue with the venue. That can happen, so no problem. But the voucher in the app was so unclear and only works once(!). So, after I'd rebooked the first ticket, the voucher disappeared.

@AWSSupport Sorry - but it's only got worse! The request was to un-suspend my account. But now my account seems to have been removed!!! There is still no resolution. I've not received any helpful email or message. Please do something that actually helps.

@markfilius We're happy we could help with this! 😎 ^GJ

And that voucher is valid for 8 weeks. So: I pay for 5 tickets instead of 3 and they give me a barely valid voucher for less than the amount. This is just robbery. Never through Fever again . @feverup_br

The app automatically charged me for the other 2. So in the end I'd paid for 5 tickets and still only had 3. Support was very polite but also very unhelpful. They claim the T&C prevent them from refunding and gave me another(!) voucher for $16 less. @feverup_br

@AWSSupport Thanks. Looking forward to a speedy resolution

@markfilius Hi Mark, I'm sorry to hear about your case experience. I've reviewed the case details and have reached out internally to our Accounts team for further updates. Any additional information will be shared directly with you via the support case. ^BK

@AWSSupport Thank you. Looking forward to a swift resolution

@elonmuskADO B

@elonmuskADO Hi

Weather getting worse in Brisbane. #brisbaneWeather #tcdebbie