Matalan

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@TJ071039 Hi June, I am sorry that you are feeling disappointed after your recent visit to your local store, if you would like to share any further details with us then please feel free to contact us via your online account on our website, Matalan twitter.com/messages/compo…

@Matalan i will not be using your shops again getting pressured into using self service tills well i stood my ground today and told you no

Hi, Hey! Sorry to hear you're having problems with the code. Just to let you know, it only applies to full priced Matalan items. The voucher won't work if you have any sale, discounted or branded, online exclusive items in your basket. If you have any more problems let me know! This is a Matalan Me exclusive offer so the customer has to be logged in and registered to Matalan Me rewards to be able to redeem this offer.

Good evening @Matalan First of all thank you for having something that is Easter friendly for a boy. Though what is the point of sending emails with offers only to be told I can’t use rhem?

@Kokomo_surf Hi Casey - no you don't need to return the hangers. Thanks!

@Matalan do i need to return the 2 hangers with the items as this makes the package hard to carry on the bus and walk to my post office as it more than doubles the size of the package

@DontWorryWho__ Hi, thanks for getting in touch. I am so sorry that you are having trouble returning the item, I can understand how frustrating this must be for you. Kindly confirm your email address and order number so that I can look into this for you.

Hi @Matalan I have been trying to return an item online for ages because it says item can't be returned in store. I have checked every section of the returns site but can't seem to see anything on how to return homemaker items

@MeltzerPredicts Hi Phil - please check your DM's.

Still no refund from @Matalan #matalan

@hols_elton Hi Holly, we are really sorry to hear of your disappointment, could you please send us a DM with your order number then we can look into this for you. twitter.com/messages/compo…

@Matalan absolutely awful customer service!! Ordered two cushions online showing on @_evride1ivery as out for delivery since 13th March. Extremely frustrating poor customer service communications can only offer me a refund unable to send out replacement items

@MeltzerPredicts Hi Phil, we have tried to send you a DM, but as you do not follow us we can't contact you. Please DM us or give us a follow, so we can discuss your order.

Still nothing from @Matalan !

@mark120582 Hi Mark, can you please try now Matalan twitter.com/messages/compo…

@Matalan Please open your DM if you wish for a message. The issue is I want to order a jacket online (for the offer), it says on the jacket tag it is available online, but its not online.

@Matalan can you explain why a suit jacket that says available online on its tag is not available online, therefore not applicable for an online discount? Waistcoat and trousers are online.

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@MeltzerPredicts Hi, I am really sorry to hear that this has happened with your order, please can you send us a DM with your order number, email address, billing address and full name so that we can look into this for you. twitter.com/messages/compo…

@Matalan say it takes 14 days to do a return. It takes less than 14 seconds to take our money, so 14 is already a liberty. THEN - when 14 days have passed - STILL NO REFUND!!!!! Avoid #Matalan

@allstardaisy Hi Lisa can you please refresh your basket? The error has been fixed. Many thanks for contacting us.

@Matalan Why offer free delivery when after putting a code in you still charge 0.04p? I know it's only 4p but surely free delivery should mean free! I even checked the T&C's and as long as the spend was at least £19.99 it should have been free 🙃

@allstardaisy Hi Lisa can you please follow us and share your order number, and we will look into this for you? twitter.com/messages/compo…

@nadlique68 Can you please follow Matalan and we can DM you. twitter.com/messages/compo…

@Matalan Hi.. the information has been added. But is there a reason the code for delivery doesn’t work ? I have £20 worth in the basket. So can’t find the reason. Thanks

@Matalan S3157545_C000_000 could I get dimensions for this item please

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@mmulla69 Hi, thanks for getting in touch. I am truly sorry for the condition you have received your parcel, I can understand how frustrating this must be for you. Kindly confirm your email address and order number so that I can look into this for you.

Hi @Matalan Is this how you deliver products via the clowns at Evri ? If you insist then please ensure you indicate on your website which courier you will use. If it is Evri my orders will be cancelled

Hi, thanks for getting in touch. Our throws can sometimes vary slightly in sizing and description depending on the supplier or product range, even where the overall dimensions are similar. If you’d like to DM us the product details or links for both items, we’ll happily take a closer look for you. 🙂

@Matalan could you explain this - 2 throws, both same size but one you class as large and one as X-Large - one is £12 and one is £18 - but technically it’s the same throw just different colours ??