Max Clark

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Max Clark

Max Clark

@maxclark

Founder, https://t.co/X8ous4affQ. What I've learned buying from 967 IT providers.

Dallas, TX Katılım Eylül 2008
289 Takip Edilen1.5K Takipçiler
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Max Clark
Max Clark@maxclark·
After 20+ years in IT, I’ve learned this: The most expensive mistakes aren’t picking the wrong tool - they’re signing the wrong contract, trusting the wrong vendor, or skipping the hard questions because everyone’s in a hurry. I share what I’ve seen go wrong so others don’t have to learn the hard way.
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Mike Julian
Mike Julian@mikejulian·
@maxclark There's a database infra vendor that we liked... until we learned they don't support AWS role assumption and require actual IAM keys we ended the POC on the spot
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Max Clark
Max Clark@maxclark·
Just had a SaaS vendor tell me they don't support TOTP because it's "insecure" No... no, we will not be moving forward with a contract No... a discount is not going to change my mind
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Max Clark
Max Clark@maxclark·
@viktor_techness This is one of those things where the default is meant to be user friendly Issue is most people don’t know what they’re agreeing to
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Viktor Lazarov
Viktor Lazarov@viktor_techness·
@maxclark Feels like that button should be its own setting. Like "Don't allow for contacts sync".
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Max Clark
Max Clark@maxclark·
@rhesse @Formula1 F1 cars are too big. No space on the track (Monaco is great example) It’s a game or rules loopholes and pit stops
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Max Clark
Max Clark@maxclark·
The vendor recommendation you're about to receive was shaped before you asked a single question. What they're authorized to sell. What they have margin on. What their engineers are already certified on. That doesn't make them wrong. But it does mean the recommendation starts with their book, not your needs. Knowing exactly how that works is the difference between getting led into the wrong infrastructure and walking in with the right questions. Tomorrow: the full MSP playbook.
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Max Clark
Max Clark@maxclark·
A CTO I'd known for years called me after his renewal was done. Smart operator. Lean team. Knew his environment better than most. His incumbent came in, he pushed back, got them down about 20%. Felt okay about it. Signed. Then he called me. I pulled comps. Real apples-to-apples. Same category, same size company, same geography. Competitors he could have moved to. They were running at less than a quarter of what he'd just signed. I told him the number. He was quiet for a second. Then: "So I negotiated myself into paying four times market rate and felt good about it." Yeah. Pretty much. His renewal is in two years. He called me last week to make sure I'm on the calendar six months out.
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Max Clark
Max Clark@maxclark·
@NiklausFuller @RoblyNYC I gave up Wrote a Google Apps script to look at message headers and automatically mark emails as spam when they are sent via certain platforms Just realized I can probably do the same thing for my cell phone SMS spam Shoot - I totally can
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Nik Fuller
Nik Fuller@NiklausFuller·
@RoblyNYC I am getting a ton of unsolicited newsletters sent from your platform. I’ve never signed up for any emails from the newsletters I am getting. I cannot find a way to mass unsubscribe. How can I resolve this?
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Max Clark
Max Clark@maxclark·
Everyone is buying AI. Nobody is changing how they work. That's the gap nobody wants to say out loud.Employees are still doing the same thing they were doing eighteen months ago — just with a chatbot open in another tab. AI adoption is not AI transformation. And most organizations won't know the difference until the board asks what changed and no one has an answer.
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Max Clark
Max Clark@maxclark·
Tesla SpaceX BoringCompany X xAI Trying to imagine what the combined entity will be called Obviously X right?
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Max Clark
Max Clark@maxclark·
@catalinmpit It’s crazier to not - what software are you ransoming running in critical infrastructure?
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Catalin
Catalin@catalinmpit·
This seems crazy to me. If you have lots of dependencies, how are you going to monitor and maintain them? I may be too naive and/or inexperienced to see the whole picture.
Mitchell Hashimoto@mitchellh

Fork your dependencies, trim them to only your use case, never update unless it breaks for your users. I’ve been vocal about this for 10+ years. I’ve always said that updating is way riskier than latent bugs (which can be tracked and CVEs monitored). If you are updating a dependency, it’s on you to analyze every single commit in the full transitive set of dependencies. If you dont see anything compelling, dont update! I remember at HashiCorp once in awhile an engineer would try to update a dep or replace a DIY lib with an external one and id always ask “show me the commit we need.” Dont update for the sake of it. Feeling pretty swell about this mentality with all the supply chain attacks happening.

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Cloud Autopsies
Cloud Autopsies@cloud_autopsies·
@maxclark The guardrail is a pre-signature spreadsheet that models the bill at month 12, 18, 24, 36 with escalation and minimums applied, then asks who owns it on each of those dates. A contract reviewed only at signing is a contract reviewed once.
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Max Clark
Max Clark@maxclark·
Someone offered them a 10% discount on their cloud contract. They signed. What else was in that contract: a 12% annual support requirement. A 20% cost escalation clause. Every year. For three years. Nobody put those numbers in a spreadsheet before they signed. Nobody modeled what the bill looked like at month 18. The person who signed it wasn't the person who understood it — and the person who understood it wasn't in the room. Month 18: the bill landed. The discount was long gone. The escalation clauses were not. That's the play vendors run. It works every time someone optimizes for the discount instead of the total cost. Is there actually a way out once you've already signed? Find out in the full conversation. Link in thread.
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Max Clark
Max Clark@maxclark·
Crazy how controversial Passkey is I get how easy it is for a person to shoot themselves in the foot, I also see how poor the average person's security posture and password management is (not to mention phishing defense) I've come to view Passkey doing more good than harm and generally recommend it
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Max Clark
Max Clark@maxclark·
Salesforce is executing - makes it tempting to think about switching And then I remember the pain it would take And that we'd have to sort out - forms - scheduling - data capture - data sync - newsletters - social media And that daydream ends fast
Marc Benioff@Benioff

Welcome Agentforce Coworker. 🤝 Your new AI teammate is now inside every Salesforce search bar. It doesn’t just find things — it works with you. Agentforce now instantly taps into your CRM data, workflows, customer history, opportunities, and cases… then takes action in real-time. ❌ No copy/paste ❌ No tab hunting ❌ No context switching Just ask. Act. Close faster. 🔥 Plus, build custom agents that run natively in Slack, Teams, and mobile. Available today for every Agentforce customer. We went from internal dog fooding to your hands in record time. The pace at Salesforce is absolutely WILD right now ⚡️Be a Trailblazer — turn yours on today! 👇

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Max Clark
Max Clark@maxclark·
Target, Walmart, and Uniqlo are amazing for this - instead of throwing them out, donate when you rotate
Nikita Bier@nikitabier

@petersellis One time they charged me $5 to wash a pair of socks. Cheaper to just throw away your clothes and buy new stuff.

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Max Clark
Max Clark@maxclark·
Your renewal meeting is already on their calendar. Your auto-renewal date. Your current rate. Your contract end window. The clause that locks you in before you realize it's happening. They've done this hundreds of times. For most buyers it's the first time.
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Keşfet

@mikejulian @viktor_techness @rhesse @Formula1 @NiklausFuller @RoblyNYC @catalinmpit @cloud_autopsies