Max Israel

So proud of Lauren ISRAEL!!!!! Her mom, dad and brothers (and dog) beaming with pride!! #foreverdragons

CX'ers talk about becoming a "curated CX feedback enterprise". This neat, short video explains what this looks like in practice in our VOC dashboard reporting. #cx #customerexperience #cxpa #40billionreasons lnkd.in/e2DbM49

This week's edition of Customerville's CX vlog, 40 Billion Reasons, is live! Why is an exhibition of early 50's portrait photography discovered in Venice, Italy such a powerful tool for CX practitioners looking to improve the quality of feedback they get?…lnkd.in/gFpnGsh

Your next annoying text may come from your retailer lnkd.in/b5Cs8Fb

Max Israel lnkd.in/b-cGDBF

Customerville is hiring the best designers, technologists and business thinkers. See why at lnkd.in/eH8xu_4

In Charles de Gaulle today. Security way up. Airport and #AirFrance employees doing a great job under pressure. Hustle and class everywhere

GREAT svc on @Lufthansa_USA last wk to Kuwait. More frustration today with long-time fav @AirFranceUS $450 to change, but $0 to cancel. Huh?

@edburstell At Burberry this AM and they showed me Liberty's CX survey-on Survey Monkey. Your survey *could* be incredible. Glad to share.

#AirFrance in decline. Needed 1hr in half-full AF lounge, turned away. So mad I refused when handed my AF Platinum card back. "Keep it."

@AirFranceUS best part is that I made my call from business desk room. There was only one other person in there.

@AirFranceUS I complained and explained I spend 100.000 a year with you and this didn't make sense. They reluctantly admitted me

@AirFranceUS SFO lounge. I had a layover and needed one hour to make a call. Told it was too full.

@AirFranceUS fail today. Needed 1hr in half-full AF lounge, turned away. So mad I refused when handed my AF Platinum card back. "Keep it"

@tulsid Thank you and I'm so glad you enjoyed it!

Customerville lnkd.in/epsPAnH

If you're into NPS, you'll love this new NPS benchmarking tool. Hope you find it of use! lnkd.in/epsPAnH

Build the brand...while taking a loss? In London last week and spent an afternoon with my sons at the House of Vans…lnkd.in/eRstZnd

Hats off to @AlaskaAir, #1 in Wall Street Journal ranking! The WSJ mentioned their in-flight survey as a #customerexperience asset. (Blush.)