Mary
21.1K posts

Mary
@mcmazz_
wedding + elopement photographer | I’m boring otherwise
704 • 828 • 908 Katılım Eylül 2013
98 Takip Edilen746 Takipçiler
Mary retweetledi
Mary retweetledi
Mary retweetledi

Hey @AmericanAir, my aircraft that is supposed to be here at 9:15am tomorrow isn’t coming.
Since you know that already, why haven’t you cancelled my flight? Is it because if you cancel and allow your passengers time to find an alternate route, you won’t get as much funding?

English

@AmericanAir Also please let whoever is in charge of your training team that your customers shouldn’t have to educate your representatives on a damn thing.
How are your customer service reps looking up passenger info? Telegrams sent via carrier pigeons from your database in Dallas? Insane.




English

@mcmazz_ We never intend to delay your travel plans at all! Can you kindly send us a DM with your confirmation code, so our team can look into this and assist as much as possible?
English

@AmericanAir the people you hire to handle the issues you cause are as good as talking to a box of rocks.
Cancelling flights without any explanation, leaving people stranded for 2+ days and I couldn’t be any clearer in my communication and this is what I’m met with?



English

@AmericanAir As much as I’d love to sit and go back and forth with another useless representative for the next two hours where I have to remind them on what I’m entitled to, no, I will not DM you.
Stop making your passengers jump through insane hoops to get bare minimum compensation.
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@AmericanAir I’m sorry if I seem like I’m being a Karen. I’m so tired of airlines doing this to their customers. Shit happens, I get it, but could you give a shit a little more to help your customers? I don’t know.
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@AmericanAir Also — let’s not forget I called at 7:45am to figure out if I can get on an earlier flight, was told I was going to get a call back in two hours since they’re so backed up, and it’s now 1:17pm (5.5 hours after I initially called) and was not called back.
Seriously, @AmericanAir?
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Can’t tell you how many times I’ve had to do this at work lmao
Childless Cat Lady 🐈@shutupmom0
My brother made me call ems for his first edible 😭
English

everyone moved on, but I stayed here
HS@thehrrycore
Harry Styles, Brits 2023.
North Carolina, USA 🇺🇸 English







