@Avianca I was just told by a phone agent that I cannot redeem Lifemiles for star alliance partner @AirCanada? The flight shows available to book on the Lifemiles page but the crashes when I try and add passengers. How long until this gets fixed?
@HawaiianAir I get that I will need to pay the difference in fare but
question: If my outbound and return flight have different confirmations (both on Hawaiian Airlines) and my return flight is not within the Waiver window but outbound is, can I reschedule both only paying the change in fair?
@mcottrell13 If your travel dates are booked after September 9, 2018, the change fee will be waived but applicable difference in fare (if any) will apply. Please visit on.hwnair.com/2LmrZ8N for more information. Mahalo.
@HawaiianAir Agents just told me that my fight was not eligible for a waiver because, although my departure date to KOA was within the waiver window, my return date was not. Sounds a little crazy! How can I fly back if I cant fly there?
@HawaiianAir Can you please clarify your policy? Do both flights of a roundtrip need to be between August 21, 2018 through August 26, 2018 to qualify for the Travel Waiver?
@mcottrell13 We're sorry to hear this. If you'd like to file a formal complaint with our Consumer Affairs Office, you may do so here: on.hwnair.com/2w822oy. Mahalo.
@thepointsguy@HawaiianAir Agents just told me that my fight was not eligible for a waiver because, although my departure date to KOA was within the waiver window, my return date was not. Sounds a little crazy! How can I fly back if I cant fly there?