MealPal

@Abbebrownny317 Hi! Reach out to us via email or DM and we can assist!

@mealpal why was the meal I reserved today cancelled this morning?

@tourist212F You can email us at hello@mealpal.com! That is where our Customer Representatives can assist you.

@mealpal I'm reaching out again as I'm still awaiting resolution on an issue that caused me to lose $100 due to misleading information. I value a quick and fair resolution but am prepared to file complaints with the BBB and CFPB if necessary. Please advise on the next steps

@mealpal I've noticed in 2024 that notifications about losing unused credits when pausing plans have stopped, unlike in 2023 when you informed us. This change led to $100 disappearing from my account unexpectedly. Why this policy communication changed? #customerexperience

@JordantheJew @justsalad Hi Jordy, with MealPal you should always get the same full-sized portion as you would at retail! We work very closely with our restaurants to ensure this is always the case. Please reach out to us at hello@mealpal.com and we'll make this right!

@mealpal @justsalad so this is what I preordered today and this is the 2nd time in a row I’ve gotten basically a half salad potion. This is ridiculous.

@tourist212F You can email us with any further inquiries! That is the best place to reach us. 🙂

@mealpal waiting response

@tourist212F There is no change in policy here! It has always remained the same. One is on our desktop view in the photos shared. It looks like you are on an Android, so I would stay tuned for that update!

@mealpal @Mealpal I was informed via email that previously, notifications were visible regarding the loss of unused credits if an account is put on hold. Now, this vital information is hidden deep in the terms of use, a significant shift from 2023's policy.

@mealpal I discovered $100 credits vanished from my @Mealpal account after it was put on hold. This wasn't communicated clearly in the hold policy. Can you help me sort this out? Hoping for a credit reinstatement. Thanks! #CustomerService #MealpalCredits

@tourist212F Hi! It looks like our team has been discussing with you over email. That is where you can find the answers you are looking for! 🙂

@mealpal Hi @Mealpal, I've been trying to resolve an issue via email with no success. Could you please assist? My account email is tadeuszplk@gmail.com. Thank you

@ScottSchaffer7 @Jr94577692 Hi Scott. Looks like we were able to resolve your issue.🙂

@mealpal sucks. They make it very difficult to pause or cancel. I tried to pause my plan on Thursday 1/11 and instead of pausing it, they send me a reply asking me if I was sure. I followed up saying I wanted to pause and my plan is still not paused and no reply as of 1/14

@theravenmonroe Hi Raven! We are always looking to expand MealPal! If you ever want us to take a look and have some good restaurants, you can email us at hello@mealpal.com with recommendations we can pass along to our team😊

I am one again asking for @mealpal to expand to Charlotte 🙏🏼

@Jr94577692 Please let us know your email address if you don't receive a reply before the end of today!

@mealpal I don't seem to be able to DM you. I have already sent a message to cancel my membership. I received a reply that pausing does not happen immediately and my account could not be paused until 1/18 and I would lose my credits that are left over. I am sick of your service

@Debrup_Laha You can always submit a Great Meal Guarantee via email and someone from our team can take a look to let you know the correct expectations! So sorry for this experience!

Unfortunate that the food from Naya at the Brookfield Place, NYC through @mealpal wasn’t as great as expected; the portion was little and it was also cold unfortunately. Disappointed. 😔 #naya #coldfood #smallportion #mealpal

@butterfli253 Hi! Apologies for the delay, I think we've seen an email from you in our inbox and responded there.

@dcxny718 Hi! If you sent an email we should have already gotten back to you. Please DM us your email address if you still haven't received a reply.

@mealpal hi how long does it take to get an email reply re: cancellation? I sent an email both last night and today and no confirmation or response

@signalforager Hi, please DM us or email us at hello@mealpal.com!

@mealpal Hey meal pal, when customers put a hold on their accounts for vacation, do you erase all the accumulated credits on their account when they resume? Bc that's what happened to me!

@imtizhere Hi Imtiaz, so sorry to hear this! If you DM us please let us know the email address you signed up with so we can take a look for you.

@mealpal - i was exploring the mealpal portal yesterday and never opted for any meal plan but while doing backspace the mealplan was added and money was deducted - kindly review and revert the money deducted. What a horrible user experience !!!

@Debrup_Laha So glad you liked!

Just now tried the chicken tikka masala bowl from Inday FiDi through @mealpal. Good portion, served fresh and ideal place for a regular lunch on an office day. The only downside was that the food was not much spicy; overall good experience.

@ThePuppiesApp Hi! Hope someone got back to you! If not, send us a DM with your email!

@mealpal I emailed you about my old work email being liked to my account and not being able to reset my password. Can you please help.

@TomNakamura @StoneKorean Hope you enjoyed!!

Exploring new local restaurants through @mealpal. My lunch today was Chicken Cutlet #CurryRice @StoneKorean. Korean Curry Rice tasted very much like Japanese Curry Rice. But the volume was just right. #韓国カレー

@NoMiSkye Hi! Saw you DM us, responded over there🙂