Simon Reif

@Lufthansa_DE @lilaline Thank you. Until 50 minutes ago, neither customer service nor the app or website had any information about it, and there was no update via email or SMS either. The flight was cancelled already at around 1:30pm. Why did it take so long?

@meer1 @lilaline I'm sorry to hear about the disruption to your journey. Our system indicates that flight LH117 has been rescheduled to tomorrow, departing at 9:35 AM: lufthansa.com/de/en/timetabl…. I sincerely apologize for any inconvenience this may have caused. /Nico

@Lufthansa_DE What’s going on, Lufthansa? Our flight LH1177 from Porto to Frankfurt today was cancelled after hours of waiting with a 3-year-old child. Neither your hotline agent nor your digital apps and assistants had any clue until now. Trying to view the flight on your website only leads to a loading error. According to your app, we’re already in the air… Seriously? This is incredibly frustrating and turns traveling with kids into a complete farce. The hotline agent said we’d be rebooked within 30 minutes – still no SMS or email from you. I don’t even want to start listing everything that’s wrong here with a so-called “customer journey.” This is completely broken! #travelwithkids #lufthansa #digitalization

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window views

October lights

On a boat.

🤯 #MyTwitterAnniversary

Iceland, September 2021 @ Iceland instagram.com/p/CWAXkSKMM1a/…

Iceland, September 2021 instagram.com/p/CV-pRm3soNw/…

"I gasped when I first saw the iPad's new cursor — a little circle, a shapeshifting blob." My ode to cursor design for WIRED. wired.com/story/ipad-tra…

conceptual artist @davidhorvitz is posting his quarantine-homeschooling curriculum to instagram and it’s the best thing ever

Harz, February 2020 @ Nationalpark Harz instagram.com/p/B9K4AHKKYaa/…

👋🏾 Hey guys, I’ll be available for app and web design/prototyping projects again starting next week. HMU or RT, thanks!

Utrecht Train Station's brand new bike parking opens Aug 19. It will have 12,500 bike parking spaces covering 17,000m². Apple HQ opened in 2017. It has 11,000 car parking spaces covering 325,000m². Who is building the smart city, again?

Here's @beep's urgent talk concerning the web as an agent of power, its potential to do harm, the changing nature of our work, and the need for hope. “This might be the best conference talk I’ve ever seen. It’s certainly the most important.”—@adactio newadventuresconf.com/2019/coverage/…

Hej folks 👋🏻 I have UX freelance capacities left, starting mid-May. Ping me if you need UX/Product Design/iA support. Hamburg or remote preferred 👉🏻 sr@simonreif.com – Feel free to spread the word, thanks!

"Even if you love Chrome, adore Gmail, and live in Google Docs or Analytics, no single company, let alone a user-tracking advertising giant, should control the internet", @zeldman on why you should use Firefox 🌟zeldman.com/2018/12/07/bro…