Mehul Prajapati

@Hyundai Sent!

@mehal_ce Can you please send us a DM to verify your case number or full name and phone number? ^cc

Experiencing persistent engine issues with my Hyundai Tucson Hybrid 2022 has been an unfortunate ordeal. The engine lights have triggered five times, accompanied by error codes P00D100 and P003000. @Hyundai, this situation requires urgent attention. #HyundaiTucson #EngineIssues

@Hyundai @angelazepeda @Hyundai, @angelazepeda, I urgently request you take appropriate steps to address this matter. The current state of communication is unacceptable, and I need prompt resolution. Your immediate attention to this issue is crucial.

@Hyundai @Hyundai @angelazepeda, I'm deeply frustrated with the car buyback process. Despite 10+ attempts via email and phone over weeks, I can't get through to the Hyundai team. This lack of responsiveness leaves me dissatisfied and frustrated with the overall experience #ItsYourJourney

@Hyundai @Hyundai I haven't received any call from the case manager on Friday, which contradicts the information provided. Could you kindly assign a more responsible case manager?

@mehal_ce Hello, thank you for reaching back out to us. Our system indicates your case manager spoke to you on Friday and is set to contact you today however if they don't call today they should be contacting you on Monday. ^cc

@Hyundai @Hyundai It's been over 5 business days since our last chat, way beyond the requested timeframe. Still no word from the case manager. This evident lack of communication reflects a disregard for the customer.

@Hyundai Thanks for the update, looking forward to hearing back from the case manager.

@Hyundai Hi @angelazepeda @drewtilk @mousegiggle, Unsure if this is the right channel to raise my concern, but seeking assistance. Hyundai case manager & dealership support has been lacking.

@Hyundai Case manager has instructed me to drive 25 miles for inspection, but earliest slot's Sep 1. Disappointingly, no loaner vehicle offered by dealership or case manager. Since July 29th, the latest engine light error has surfaced and it's been preventing me from driving my car. 2/2

@Hyundai @Hyundai It's been 4 days of trying to reach the dealership, with 4 consecutive calls, yet no connection to the service advisor. All we're hearing is "the service advisor will contact you." And still no communication from the case manager. Frustrating experience.

@Hyundai @Hyundai Seriously disappointed. Still no word from the case manager after 3 days. Unbelievable lack of communication.

@jaymehta_ @Hyundai @Tesla My experience with @Hyundai has been nothing short of a headache due to persistent engine problems. At this point, I am seriously considering the @Tesla Model Y over @Hyundai #Tucson

@Hyundai Here is my case number #21817524, please let me know what are the next steps.

@mehal_ce Can you Please provide us with your case number for further review? ^cc

@Hyundai In the last month only, I have had to visit the dealership almost every week. Neither @Hyundai nor Case Manager is taking this matter seriously.

@Hyundai The thing is my case manager, does not respond and also he is not able to advise us as well. I visited the dealership yesterday again, and there was no resolution for the car.

@Hyundai Yes, I have created a case and a case manager has been assigned to my case.

@mehal_ce Good morning Mehul, and thank you for reaching out. Do you currently have a case manager assisting you with your concerns? ^cc

@Hyundai I believe in the quality of Hyundai vehicles and the brand's commitment to customer satisfaction. However, the continuous engine problems have tested my confidence. I urge @Hyundai to conduct a thorough diagnosis and implement a comprehensive solution.

@Hyundai Addressing these recurring problems has led to numerous visits to the dealership, disrupting both work commitments and weekends. The inconvenience is significant, & I am looking for a lasting solution that ensures a reliable driving experience. #CustomerExperience #HyundaiSupport