Melanie Marks

@houzz Any guesses where the rug I purchased a month ago might be? You aren't able to tell me and FedEx isn't able to tell me. After I send smoke signals later today to search for help, I'm calling my credit card company if there's still no update.

@larryfreed @drewbennett Echoing @larryfreed in congratulating @drewbennett on this award that perfectly reflects the Drew we know and love.

Congratulations @drewbennett, a very well deserved recognition!

#customerengagement #customersatisfaction #customerservice #customerexperience lnkd.in/dRG5D94

"54% of customers surveyed said they would always choose a chatbot over a human customer service rep if it saved them 10 minutes....40% of customers want better training for the customer service reps, and 31% want faster service."…lnkd.in/dKEhVyV lnkd.in/d_tpCQm

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"VoC programs require a wide skill set, deep expertise, and a significant commitment from leadership within the company. As a result, it can be challenging to get these programs past the infancy stage. In many cases, leaders are lo…lnkd.in/dHeVAxS lnkd.in/ehJ8wRf

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"For consumers, it's not enough to have a catchy slogan or a slick marketing campaign....It's about providing timely, effortless service and inspiring customer confidence. Making changes based on what you learn from customer metric…lnkd.in/egZa7Bh lnkd.in/en38tYZ

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