Melvin Gitau

@Skrill It has now been over 14 days. You claim no funds remain, while the sender confirms no refund has been received. These funds are unaccounted for. I will be escalating this to the Financial Ombudsman Service if not resolved immediately.

@skrill @Skrill I have now been informed there are no funds in my account, however the sender has confirmed they have NOT received any refund. This means the funds are currently unaccounted for. Kindly clarify urgently. see attached transactions

@skrill @Skrill Honestly this is becoming very frustrating

@Skrill I need urgent assistance. My account was restricted shortly after opening and submitting documents, and my funds are locked. I’ve raised 2 support tickets going 3 days with no response. This is very concerning—please assist me in resolving this issue #SkrillSupport

@Skrill It has now been several days since my account was closed and I have received no clear information regarding my funds (case #33758950). This lack of communication is concerning. Please provide an urgent update on the return process.

@skrill @Skrill This is now quite concerning. My case (#33758950) hasn't received any meaningful response despite multiple follow-ups, and my funds remain inaccessible going 7 days. Please advise on the next steps. I may have to pursue a formal complaint if this isn't resolved promptly.

Hi Melvin, we understand how concerning it is to find your Skrill Account restricted. Account restrictions can happen for a variety of reasons, including security or compliance requirements: skrill.com/en/support/que…. Please reach out to our support team skrill.com/en/support/que… with your case ID so we can review your Skrill Account and advise on the next steps.

@Aliu93621536 @skrill @Aliu93621536 For the first time I’m experiencing a great deal of inconvenience using skrill. My account was restricted shortly after verification and my funds are currently inaccessible. @Skrill This seems to be affecting multiple users. kindly assist and escalate both

@skrill @melvin_gitau I am having the same problem ⚠️ Here too my account was restricted and it been 4 days now i have submitted the required documents and it keeps rejecting

@skrill @Skrill Following up on my case (#33758950). It has now been over 24 hours since acknowledgment and I have not received any update or resolution. My funds remain inaccessible. I would really appreciate if you could Kindly prioritize review.

@skrill @Skrill Thank you for the response. I have already contacted support and raised 2 tickets, but I have not received any or clear resolution. Case #33758950 Case #33754686 Please escalate this for urgent review as my funds are currently locked and I cannot access them.

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