Mona Patricia Pillay

@CellC_Support ANY UPDATE ? @Metro_Fibre - anything ??

@wendyknowler or anyone else - can assist with a complaint re: bas service delivery form @CellC_Support ?

@CellC_Support - no update as yet !! Will it be another day of back and forth ?

@CellC_Support Unfortunately we can’t

@monapillay Please bear with us. Our team will be in touch. Cell C | CW

@CellC @CellC_Support @CellcFibre The manager hasn’t called me back . And it almost the close of yet another business day !!!

@CellC_Support And still no call from the service provider

@monapillay We have not blocked you, but if the spamming continues, we may need to block further posts to ensure we can assist all customers efficiently. We appreciate your understanding. Cell C | CW

@CellC_Support This not spamming - I am trying to resolve an issue with you since Saturday . We are left without services !

@CellC_Support Metro Fibre says you only placed this order this afternoon at 2pm !!! @Metro_Fibre - please advise

@CellC_Support You blocked me !!!

@monapillay We understand your frustration, and we're working to resolve this as quickly as possible. Our team has been in touch with you via DM, please check your inbox for updates. Cell C | CW

@CellC_Support Your team have not been great !!!

@CellC_Support No one as called

@monapillay We’ve escalated your request and asked our installations team to contact you directly. A priority assistance request has also been sent to ensure your issue is resolved quickly. Cell C | CW

@CellC_Support @CellC @CellcFibre @Metro_Fibre Service shocking !! No action taken . Been waiting since Saturday !!!! Anyone else with @CellC_Support issues ??

@CellC_Support This needs to be resolved today still !!!

@CellC_Support @CellC @CellcFibre Messing customers around .

@CellC @CellC_Support @CellcFibre !!!! @Metro_Fibre has no order for us to!!!!

@CellC_Support @CellC @CellcFibre @Metro_Fibre - says @CellC_Support hasn’t updated anything !! Order closed !!!! What does that mean ????

@CellC_Support Your team have not been active - nothing done as yet !!! Lots of promising - zero done !!

@monapillay Hi  Please bear with us – our team is actively working on the matter and will be in touch with you shortly. Cell C | CW

@CellC_Support NO ACTION !!! As yet !!!

@monapillay Hi Mona, We have received an update that the ONT swap has been escalated and prioritized. We will update you as soon as we have more information. Cell C | NZ twitter.com/messages/compo…

@metrofibre or @CellC_Support Not sure where the delay is ? Please advise

@CellC_Support Please respond @CellC_Support

@monapillay Please bear with us, you will be provided with an update as soon as it's available. Cell C | PN