Monese Support

@biasberlin Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@whatever38942u2 Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@GemmaSpark43245 Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp I submitted an application for a new account with you and it’s been stuck on this screen for over 24 hours when everything else was reasonably fast. Could you advise if this is normal?

@swish818 Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

We’re currently experiencing a technical issue affecting account access. Our teams are already working on fixing this asap – apologies for the inconvenience! More details on our status page at status.monese.com We'll be sharing updates here too.

@Ezik_Volkov Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp Why your support doesn’t answer on emails or in app support , you have stopped my transaction asked for my wife’s info , and just ignoring me more then 12 days ???? Is that normal ???

@LuxCAOaraujo Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp, I need assistance getting access to my account with you. I cannot DM you. Please DM me.

@Jxbonezz Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you

@Perez8841961131 Hi there - this doesn’t sound right. Please send us a DM so that we can look into this for you.

@monesehelp I need assistance with one of my accounts. Money that I have transferred to my savings account is not there!!!

@tjgreene69 Hi there - this doesn’t sound right. Please send us a DM so that we can look into this for you.

@monesehelp I've been locked out of my account for over 24 hours due to a fault with a card reader. I've direct messaged you and no response.

@DanJones0702 Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@sph98sph Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you .

@monesehelp been waiting for a support message reply for ages. A direct debit was taken that I asked to be cancelled can you please get someone to contact me

@sph98sph Hi there - this doesn’t sound right. Please send us a DM so that we can look into this for you.

@andreaissandrea Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp Please, can you help me? My account is still in process after some days, and I dont understand why. Contact me, please. Thank you

@paula50479475 Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp you have blocked my account and I go on. Holiday in two days and you’re holding all of my money can someone please respond to me

@KeepeetX Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp Can you please send me a DM? I have to recover my account

@leo1111x Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.

@monesehelp account blocked with completely no answer from your support team. ive sent in documents and all proof of everything and still no reply. no live chat no live phone call agent , i will now contact the financial Ombudsman Service and make a formal complaint.

@ScofieldsTwin @monese Hi there - this doesn’t sound right. Please send us a DM so that we can look into this for you.

@Ghost_Tuiter Hi there - this doesn’t sound right. Please send a DM to our @monese  account so that we can look into this for you

@monesehelp Hi, i tried to open my account and it’s stuck at “processing”. Please DM me thanks

@p1xel111 Hi, there - we’ve just replied to your DM. Please have a look 👀

@monesehelp Hello, I would like to know how much more I can top up euros via card. Two days ago I made a deposit of 2300 euros and I want to deposit the same amount but I see a limit.

@Bellopgr @monese Hi there - this doesn’t sound right. Please send a DM to our @monese account so that we can look into this for you.