Monica Vinader

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Monica Vinader

Monica Vinader

@MonicaVinader

Monica Vinader celebrates real women by making them feel individual and confident every day in jewellery that empowers, uplifts and endures.

London Katılım Aralık 2009
1K Takip Edilen12K Takipçiler
Monica Vinader
Monica Vinader@MonicaVinader·
@AmenaAhmed Many thanks for reaching out to us regarding your repair! We would be more than happy to look into this for you to provide further update. To do so, I would kindly ask you to contact our team at customercare@monicavinader.com so that they may assist you directly. :)
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Monica Vinader
Monica Vinader@MonicaVinader·
@CvijeticAnna2 Hi Anna, thanks for reaching out to the MV Team, we will look into this for you and be in touch ASAP. David, Team MV
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Anna Cvijetic
Anna Cvijetic@CvijeticAnna2·
@MonicaVinader Do not purchase from MV - £195 earrings broke, replaced and broke again. Refusing to give me money back as had over 100 days. I expect a pair of earrings to last longer than 100 days at that price. Poor quality and design.
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Monica Vinader
Monica Vinader@MonicaVinader·
@SweetcornShiv - Many thanks for your kind review. If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team
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Monica Vinader
Monica Vinader@MonicaVinader·
@rantingreen glad to hear you would like to see more anklets in our collection! We'll be sure to let our designers know - Team MV x
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.@rantingreen·
@MonicaVinader make more anklet designs pretty please. Ya'll need me on the team? 👀 I mean as a model, my ankles are in the market.
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GEORGIE
GEORGIE@georgieoakford·
@MonicaVinader Hi. Hoping you can help. Bought earrings for mum on Mother’s Day and when she tried on they snapped. Can you let me know how I can get a refund or exchange please.
GEORGIE tweet media
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Monica Vinader
Monica Vinader@MonicaVinader·
@Sayma94809403 Thank you for reaching out. We're sorry to see that you're not entirely happy with the way that your Liberty purchase was received. We'd love to assist, could you provide your details to customercare@monicavinader.com FAO Amy so that we can look to help. MV team x
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Sayma
Sayma@Sayma94809403·
@LibertyLondon So disappointed with a @MonicaVinader necklace I ordered online. Necklace is gorgeous but presentation awful! It came like this in a plastic bag! I'd like to order some more MV stuff (with Liberty gift voucher). How do I request a gift box to be sent with item?
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Monica Vinader
Monica Vinader@MonicaVinader·
@ummbaby Thank you so much for your kind words! We really appreciate it. We hope you love your Monica Vinader ring! Love, the MV Team x
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Sal Amanda
Sal Amanda@ummbaby·
@MonicaVinader repair service is actually amazing. Sent my ring off last week for resizing. Received the order today. 👌🏾
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Monica Vinader
Monica Vinader@MonicaVinader·
@un_gifted Please do drop me an email with the reference Nicole, I would like to look into this further for you and get this resolved.
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Janelle
Janelle@un_gifted·
@MonicaVinader I have emailed your customer service and was offered a 20% discount. That’s not going to change the fact that I am black and your staff don’t like it
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Monica Vinader
Monica Vinader@MonicaVinader·
@Show_Jo I'm really sorry to hear that you did not have a positive experience in our stores, If you can kindly send an email to customercare@monicavinader.com with the subject FAO: Harley. - Harley The MV Team x
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Jodie Jacobs (She/They)
Jodie Jacobs (She/They)@Show_Jo·
.@MonicaVinader for a luxury brand, your service in store is far from high end. Appaling customer service. May as well have thrown my purchase at me from across the counter.
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Monica Vinader
Monica Vinader@MonicaVinader·
@zakrdimitrov Thank you for reaching out. I am sorry to hear of the issues experienced with your Earrings, it's not something that we would expect to see. You can return these to us for repair within our 5 year warranty via our returns portal - monicavinader.com/account/return… MV Team x
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Zak R. Dimitrov
Zak R. Dimitrov@zakrdimitrov·
@MonicaVinader hey there, I bought a pair of gold vermillion earrings a couple of months ago but they started to develop black spots. Could you advise please? Thanks
Zak R. Dimitrov tweet mediaZak R. Dimitrov tweet media
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Monica Vinader
Monica Vinader@MonicaVinader·
@MJAUH2YUL I am so sorry to hear this, I would be more than happy to look into this for you and hopefully get this resolved, please could you hop onto our live chat or drop us an email at customercare@monicavinader.com and we would be more than happy to assist you.
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MJ-AUH2YUL
MJ-AUH2YUL@MJAUH2YUL·
@MonicaVinader and no body reached out or did anything until I contacted the customer service asking why my FedEx tracking shows the package hasn’t been shipped yet. I’m afraid this will be the last time I order from you guys
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MJ-AUH2YUL
MJ-AUH2YUL@MJAUH2YUL·
@MonicaVinader what do I do when I place an order for my gf for Valentine’s Day present and I get assured that it will arrive on the 10th… only to be told now that it won’t arrive till the 15-16th. Who wants Valentine’s Day present 2 days after valentine.
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Monica Vinader
Monica Vinader@MonicaVinader·
@Alexmandisema @WilsonJevelyn hi there, unfortunately, Royal Mail doesn't have a WhatsApp number currently. If you do need to contact MV directly, you can get WhatsApp us on 02087875777. Team MV x
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Dr Jan Evelyn-Wilson
Dr Jan Evelyn-Wilson@WilsonJevelyn·
@MonicaVinader Follow up: the order number of the item Royal Mail has returned to you is: WEB221125636103. Tracking number: TH547427855GB.
Eltham, London 🇬🇧 English
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Monica Vinader
Monica Vinader@MonicaVinader·
@abigailsol_ I am sorry to hear this, please do jump onto our live chat platform or whatsapp us with the email address you used to register and we can look into this right away for you so you can start choosing your next beautiful pieces!
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Monica Vinader
Monica Vinader@MonicaVinader·
@SiobhanBull1 We are really sorry this outcome is not satisfactory for you. As we don't have the piece to assess, this cannot be covered by our 5 Year Warranty. If you change your mind, the offer of 30% off is still available. Please do email us on customercare@monicavinader.com.
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Siobhan Bull
Siobhan Bull@SiobhanBull1·
@MonicaVinader I have had contact with a very disappointing and unsatisfactory answer. From a company of this stature I would expect more.
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Siobhan Bull
Siobhan Bull@SiobhanBull1·
@MonicaVinader poor customer service. Offering a small discount on a item that I know to be faulty. You don’t treat loyal customers with more gratitude or care. From other tweets I can see I am one of many disappointed and dissatisfied customers.
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Monica Vinader
Monica Vinader@MonicaVinader·
@timstevens1969 we are sorry that the Customer Care team were not able to help Tim. This bracelet actually has an adjustable slider that glides over the chain to fit you perfectly. All you need to do is move the clasp using the small ball attached. Team MV x
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