Monica Vinader

@JustNadiene We love this beautiful nail combo with our Signature Signet Ring!

This cute floral nail design is perfect for Spring, especially with some new gold @monicavinader jewellery [And gifted] #FloralNails #Jewelry #MVMani and #MonicaVinader instagram.com/p/CrbPjc_NWns/…

@katiegreenmodel 💎 🥰

Saturday styling with @MonicaVinader 💕✨☕️ #MVinsiders #gifted

@AmenaAhmed Many thanks for reaching out to us regarding your repair! We would be more than happy to look into this for you to provide further update. To do so, I would kindly ask you to contact our team at customercare@monicavinader.com so that they may assist you directly. :)

@CvijeticAnna2 Hi Anna, thanks for reaching out to the MV Team, we will look into this for you and be in touch ASAP. David, Team MV

@MonicaVinader Do not purchase from MV - £195 earrings broke, replaced and broke again. Refusing to give me money back as had over 100 days. I expect a pair of earrings to last longer than 100 days at that price. Poor quality and design.

@SweetcornShiv - Many thanks for your kind review. If you need any further assistance please reach out - we will be more than happy to help! Kind Regards, Janine - The MV Team

Shouting out @monicavinader for fantastic speedy and helpful customer service today. Thank you 👍📢👏

@rantingreen glad to hear you would like to see more anklets in our collection! We'll be sure to let our designers know - Team MV x

@MonicaVinader make more anklet designs pretty please. Ya'll need me on the team? 👀 I mean as a model, my ankles are in the market.

@georgieoakford We are so sorry to hear this! All purchases made with MV can be returned within our 100 day returns policy with proof of purchase. Please click here - monicavinader.com/account/return…

@MonicaVinader Hi. Hoping you can help. Bought earrings for mum on Mother’s Day and when she tried on they snapped. Can you let me know how I can get a refund or exchange please.

@Sayma94809403 Thank you for reaching out. We're sorry to see that you're not entirely happy with the way that your Liberty purchase was received. We'd love to assist, could you provide your details to customercare@monicavinader.com FAO Amy so that we can look to help. MV team x

@LibertyLondon So disappointed with a @MonicaVinader necklace I ordered online. Necklace is gorgeous but presentation awful! It came like this in a plastic bag! I'd like to order some more MV stuff (with Liberty gift voucher). How do I request a gift box to be sent with item?

@ummbaby Thank you so much for your kind words! We really appreciate it. We hope you love your Monica Vinader ring! Love, the MV Team x

@MonicaVinader repair service is actually amazing. Sent my ring off last week for resizing. Received the order today. 👌🏾

@alexlvjy1234 Happy Birthday! Have a lovely day and dont forget to sign up to our newsletter as we give a discount code when its our lovely customers birthday! Please click here - monicavinader.com/newsletter?q=n…

@MonicaVinader it’s my birthday

@un_gifted Please do drop me an email with the reference Nicole, I would like to look into this further for you and get this resolved.

@MonicaVinader I have emailed your customer service and was offered a 20% discount. That’s not going to change the fact that I am black and your staff don’t like it

@MonicaVinader love your jewellery, hate your racist staff #sorrynotsorry

@Show_Jo I'm really sorry to hear that you did not have a positive experience in our stores, If you can kindly send an email to customercare@monicavinader.com with the subject FAO: Harley. - Harley The MV Team x

.@MonicaVinader for a luxury brand, your service in store is far from high end. Appaling customer service. May as well have thrown my purchase at me from across the counter.

@zakrdimitrov Thank you for reaching out. I am sorry to hear of the issues experienced with your Earrings, it's not something that we would expect to see. You can return these to us for repair within our 5 year warranty via our returns portal - monicavinader.com/account/return… MV Team x

@MonicaVinader hey there, I bought a pair of gold vermillion earrings a couple of months ago but they started to develop black spots. Could you advise please? Thanks

@MJAUH2YUL I am so sorry to hear this, I would be more than happy to look into this for you and hopefully get this resolved, please could you hop onto our live chat or drop us an email at customercare@monicavinader.com and we would be more than happy to assist you.

@MonicaVinader and no body reached out or did anything until I contacted the customer service asking why my FedEx tracking shows the package hasn’t been shipped yet. I’m afraid this will be the last time I order from you guys

@MonicaVinader what do I do when I place an order for my gf for Valentine’s Day present and I get assured that it will arrive on the 10th… only to be told now that it won’t arrive till the 15-16th. Who wants Valentine’s Day present 2 days after valentine.

@Alexmandisema @WilsonJevelyn hi there, unfortunately, Royal Mail doesn't have a WhatsApp number currently. If you do need to contact MV directly, you can get WhatsApp us on 02087875777. Team MV x

@MonicaVinader @WilsonJevelyn Hie do you have royal mail WhatsApp number if please can you share

@MonicaVinader Follow up: the order number of the item Royal Mail has returned to you is: WEB221125636103. Tracking number: TH547427855GB.

@abigailsol_ I am sorry to hear this, please do jump onto our live chat platform or whatsapp us with the email address you used to register and we can look into this right away for you so you can start choosing your next beautiful pieces!

@SiobhanBull1 We are really sorry this outcome is not satisfactory for you. As we don't have the piece to assess, this cannot be covered by our 5 Year Warranty. If you change your mind, the offer of 30% off is still available. Please do email us on customercare@monicavinader.com.

@MonicaVinader I have had contact with a very disappointing and unsatisfactory answer. From a company of this stature I would expect more.

@MonicaVinader poor customer service. Offering a small discount on a item that I know to be faulty. You don’t treat loyal customers with more gratitude or care. From other tweets I can see I am one of many disappointed and dissatisfied customers.

@timstevens1969 we are sorry that the Customer Care team were not able to help Tim. This bracelet actually has an adjustable slider that glides over the chain to fit you perfectly. All you need to do is move the clasp using the small ball attached. Team MV x