Monki

@pyungsy Hey Chloe. We are sorry to hear you got the incorrect item in your package. We do not offer exchanges, you would need to return the incorrect item to us and reorder again. So sorry!

@monkiworld hi, do you offer exchanges? The return policy says no direct exchanges and that I would have to reorder but I was sent the wrong item. The bag says yellow tshirt on it but the tshirt in the clear bag is a hot pink one.

@tarastarmer Hello! Apologies for the delay in updates regarding your return. Kindly send us a direct message so we can assist you promptly. Thank you, and we look forward to hearing from you. ❤️ twitter.com/messages/compo…

@monkiworld I returned an order but haven’t received an email or notification after 8 days

@MissStathamx Hey! This piece is part of one of our Summer collections from previous years. Where it isn't available right now it doesn't mean we won't see it on our site again, just follow our newsletter for all the details on our upcoming garments. Take care!

@monkiworld hey! Desperately trying to find your pink and white seersucker smock midi check dress. Is it last season or something only stocked on asos?

@chloealiciaxox Hello! We are so sorry to see you jumper dress is starting to fall apart. So we can help you out further can you please send us a DM letting us know if you purchased online or in-store. Speak soon. Love, Monki.

Imagine spending £50 on a jumper dress for it to fall apart the 2nd time you wear it 🙃 @monkiworld

@pieceofurheart Hi there! Prices can differ online and in store but please reach out to customer service via live chat or email with the screenshot and your receipt, and we'll do our best to help. Love, Monki.

@myloversbible Thank you for reaching out to us. To assist you further with your concrn, could you please provide your full name, the email address associated with the order, and your billing address? This information will help us process your request more efficiently.

@keshiro_ Hey! Please send us a private message, so we can help you sort this 💜

@honorxshort Hello! We are really sorry to hear about your experience in store. Please send us a private message, so we can assist you further with this.

@monkiworld just had an awful encounter with your employee Beth in the Manchester Arndale store. We asked her for some help and she told my mum she was ‘extremely rude’ for asking for help. Absolutely not on, give your staff some training or fire her.

@unknwnblckdimet Hi lovely, if you send a direct message. We'd love to help!

@monkiworld hello, would love to know when your website stops being under maintenance, had some items in the basket that i wanted to buy but its been under maintenance for a couple of days now 😅 thanks

@Carriee_98 Hey Carrie, please send us a DM so we can have a look for you. 💙

@monkiworld my tracking says you have my return parcel but I still havent received an email or refund from you. Can you dm me please

@purpleabbiie Hi Abbie, thanks for getting in touch! Please send us a DM so that we're able to look into this further for you. 💖

@monkiworld hi, discount codes don’t seem to be working. i’ve tried a unidays code and a blue light card code and it just says this. it’s a full price item too so there should be no issue

@DehghaniMahsa Hi there, we're sorry to hear you received a faulty T-shirt! Please send us a DM with the order number, your email address and full delivery address so that we're able to look into this for you. 💖

@monkiworld I’ve received a T-shirt with a hole already in it, which will only get bigger over time due to the stretchy material. As the returns don’t appear to be as simple as advertised, can you please confirm if I will be charged for returning a faulty item?

@HayleyMay86 Hey Hayley! Please just send us a message, and we can get this fixed for you. ❤️

@monkiworld Hi, you sent an incorrect item, so I had to send it back as you didn't send a courier. Now I've got my refund but have been charged £3. Could you rectify this please.

@msswine222 Hey there! Can you please send us a DM so we can advise further? ❤️

@monkiworld I’ve had this item for 6 months and it’s falling apart. Your team can’t offer a refund or replacement. Please help!

@HayleyMay86 Hey! Oh no, we are so sorry to hear this. Please send us a direct message, so we can help with this ❤️

@monkiworld could you please help, I've just been delivered a Medium top when I ordered a small.

@Rememiranda We're sorry to hear you are unable to DM us. You can reach us via chat, email or phone and we can help further there. You can find our contact page with all the details here: monki.com/en_gbp/contact…. ❤️

@missmysteryjet We are sorry to hear this. Please reach out to us via one of other contact methods, and we will be more than happy to help further!

@missmysteryjet Hi there! Please send us a private message, and we will happily help you further. ❤️

@Rememiranda We've requested to message you now. Speak soon! ❤️ twitter.com/messages/compo…

@Rememiranda We're so sorry to hear about this. Please send us a DM so we can take a look for you. 💜