MORE THAN

@JonKirby1974 Hi Jon, thanks for providing your information. We recommend removing policy information from public responses. Please be assured that we have passed your details on to the relevant team to reach out to you to assist. If you need further assistance, pop us a DM.

@MORETHAN Policy no. Mthp25000158977, I will also be getting the financial ombudsman involved. I pay pet insurance for you just to wriggle your way out of it by saying its pre existing when it isn't. I won't let this lie! 🤬🤬

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@JonKirby1974 Hi John. Sorry to hear this. Please DM us your policy details to get this passed to the relevant department. Thank you. twitter.com/messages/compo…

Hey @MORETHAN can you provide info on how i put an official complaint in please with regards to rejecting our pet claim even thou her other eye was absolutely fine when we took out policy yet you're classing it as pre existing. She's 5 and almost blind and you don't give a toss!

@JonKirby1974 We’re so sorry to hear about your dog’s cataracts, that must be really stressful for you both. We appreciate how upsetting it must feel that it is not covered by our underwriting. If you need anything else, drop us a DM.

@MORETHAN I've spoke to someone already you're not interested because the first eye was diagnosed during the policy inception period, so the second eye which happened 5 months later is classed as pre existing, she's 5 years old and blind and you don't care! All about money!

If anyone is looking for pet insurance DO NOT use @MORETHAN absolutely disgusting that they won't cover my dogs cataracts because they class both eyes as the same & she had 1 bad eye when I took out the policy 7 months ago, now the other eye has gone & they've wriggled out of it

@LindaPatti Thanks for sharing your experience. Cover and pricing can change as pets get older, so checking the policy wording is always important. If anyone has questions about what’s included, we’re here to help.

@Oakymoron @MORETHAN Sorry to jump on your post but we were insured with MoreThan for our dog. As your cat is now over 9 please check the policy wording. We weren’t covered for death due to illness beyond age 9 so we decided not to renew. Plus they were asking over £180pm!

So the renewal quote from Morethan for our cat came through at 50% higher than previous year. OK the cat is now over 9 years so may explain somewhat. However when I do a quote with Morethan as a new customer the price is much cheaper. I thought this has been banned? @MORETHAN

@Oakymoron Sorry to hear this, we understand how frustrating it is when an online quote can’t be matched. Prices can differ depending on how they’re generated, but your complaint will be fully reviewed. Thank you for raising it with us.

@MORETHAN I have done that and you can’t even match the online quote from your own company. Complaint raised and also will take to FCA

@DarrylCook50264 Hi Darryl, I have sent some details via DM, if you are able to see this and respond great, if not, please send your details to ReviewFeedbackSupport@pet.morethan.com.

@MORETHAN How can I DM you? You don’t have the function available ??

@MORETHAN really disappointed. My dog had to be put down. I’ve told you and you’ve still taken my next months premium and provided no update on my claim Awful service No way to call you Wish I’d gone with a reputable insurer

@c_unit69 Hi!🙂 Please feel free to send us your policy details if you would like to discuss anything further. Thanks, Georgia. twitter.com/messages/compo…

@MORETHAN you’ve got to be taking the piss haven’t you?

@Kango_V Hi, I am sorry that this has happened and would like to help you get this sorted. You can contact the team by calling them on 0333 7777 389, by emailing contact@pet.morethan.com or alternatively follow this link: morethan.com/contact-us/pet/

@MORETHAN Why? Why? When I do a quote you want me to type in my bank details before you even tell me how much I'd be paying? No bloody way!

@007taff Hi, we're really sorry to hear about the communication issues. This isn’t the service we aim to provide, and we understand how frustrating it must be. Please send your name and claim number to reviewfeedbacksupport@pet.morethan.com so we can look into this. Thank you

@MORETHAN so frustrating since you’ve changed underwriter ! Impossible to track what’s happening with claims . Impossible to get into policy . Not alone in feeling the service is very compromised by changing underwriter . Very disappointing indeed

@007taff Hi, I am sorry to hear this, you can contact our pet team online via morethan.com/contact-us/pet/ or by calling customer service on 0333 7777 389. Thanks.

@dogsmag @PetsatHome any one else with @MORETHAN ? I always recommended them for efficiency & service but since they’ve changed their underwriter the transition was not smooth and the service is nowhere near as professional . Wouldn’t recommend . Better Companies out there

@lizgoodwin63 Hello Liz, we have received your email and will be responding shortly

@MORETHAN I have sent an email can you confirm I will get a response today - not just an automated one!

@MORETHAN waiting for a response regarding my complaint about the way my pet insurance claim has been handled. Apparently your operators have no direct access to a manager or team leader! I’ve been lied to a number of times on the phone no one is acknowledging by issue.

@lizgoodwin63 Apologies, please contact us on reviewfeedbacksupport@pet.morethan.com

@MORETHAN You need to follow me to be able to DM you.

@Superdoodledogs Hi, I'm sorry to see that you haven't received the best service from ourselves. Feel free to pop us a DM and I can help as much as possible☺️ twitter.com/messages/compo…

@longtallshazza Hello, we are so sorry to hear about the issues you are experiencing with the handling of your claim. Please can you send us a DM and we will request a call back from the claims team. Thank you twitter.com/messages/compo…

@HarryBallin Hi Harry, If you would like assistance you can contact the team by calling them on 0333 7777 389, by emailing contact@pet.morethan.com or alternatively follow this link: morethan.com/contact-us/pet/ Thanks!

@MORETHAN Be really careful with this company’s pet insurance. £1,000 per year in premiums for £1,000 worth of cover. Lucky we caught it.

@FlatfootBrant Hello, I am sorry to hear your beautiful dog requires dental work 🐾🐶 You can contact the team by calling them on 0333 7777 389, or by emailing contact@pet.morethan.com or alternatively follow this link: morethan.com/contact-us/pet/”

@MORETHAN just trying to make contact re dog dental claim (new) - can you help?