Muckfrumble

@dfds_uk Hi, we are trying to cancel our booking with you due to the France entry restrictions and get our travel voucher (as per the travel guarantee section) but unable to get through to customer service. Supposed to travel on Monday. What can we do?

@DFDSUKUpdates Hi, we are trying to cancel our booking with you due to the France entry restrictions and get our travel voucher (as per the travel guarantee section) but unable to get through to customer service. Supposed to travel on Monday. What can we do?

Good Morning all! Jake here for the dayshift. Travelling with DFDS today? You can find all the latest Travel info right here! #dfdshelp ^JW

@missamyjane1989 @HM_Passport We did get ours in the end! We drove, so we were a bit flexible with timings which was good. First time for my 4 month old twins to meet their family abroad! 💕

@muckfrumble @HM_Passport Did you get yours? I been thinking about u praying u make ur flight x

Good bye for now, we've finished for the day, but we'll be back bright and early at 9am tomorrow

@missamyjane1989 @HM_Passport Yeah it's ridiculous. After chasing with 10+ phone calls, ours have now been sent and should be delivered tomorrow 🤞 let's hope so cause we're travelling tomorrow...

@muckfrumble @HM_Passport Any update? We called & was told need an id interview someone will be in touch today no news yet… why pay for a week when they don’t contact u in that time to sort it 🤦🏼‍♀️

@missamyjane1989 @HM_Passport No not yet

@muckfrumble @HM_Passport Did u get it?

@Ninanee87 @Susan32143694 @Stephen52906319 @HM_Passport Yes, I hope so and hoping it'll be delivered tomorrow - this js what I was told on the phone yesterday but my text message says within a few working days 😭

@muckfrumble @Susan32143694 @Stephen52906319 @HM_Passport Just give it another hour It look time to show me too, hope it works soon 🙏

We’ll be signing off for the weekend from 5pm today so please contact us before then if you’d like any advice.

@Ninanee87 @Susan32143694 @Stephen52906319 @HM_Passport I didn't get an email no, I got a text and I spoke to them on the phone yesterday, they said I can track with reference number but not working yet.

@muckfrumble @Susan32143694 @Stephen52906319 @HM_Passport Did you not get an email as I got an email with the link if not call them 0300 123 1973 and just confirm how to check fast track applications

@Ninanee87 @Susan32143694 @Stephen52906319 @HM_Passport Got a text from hmpo 2 hrs ago - this is a fast track application so no other tracking online. I'll keep trying this afternoon. Thanks x

@muckfrumble @Susan32143694 @Stephen52906319 @HM_Passport It could take 3 hours to show your information and delivery date.

@Ninanee87 @Susan32143694 @Stephen52906319 @HM_Passport Tried this, not working yet. How long did it take from printing to receipt of your passport? X

@muckfrumble @Susan32143694 @Stephen52906319 @HM_Passport I didnt get any text from TNT at all, I just went to they website and put postcode and application ref number. Leave the TNT ref number blank. tnt.com/campaign/en_gb…

@HM_Passport Was told yesterday fast track application had been printed and would be picked up today to be delivered tmrw. Got this text earlier - how likely that it'll be here tmrw? We're supposed to travel in the eve.

@Ninanee87 @Susan32143694 @Stephen52906319 @HM_Passport Did you get a text from tnt or hmpo about delivery yet? Mine's been printed and told it's been sent but nothing from courier and we're supposed to travel tomorrow night...

@Susan32143694 @Stephen52906319 @HM_Passport Finally its done x

@Stephen52906319 @Susan32143694 @HM_Passport What was the dispatch notification you got @Stephen52906319? I got a text from HMPO that it should be with us in the next few days but nothing from tnt yet. Supposed to travel tomorrow night.

@Susan32143694 @HM_Passport Should be ok, later today or worse case tomorrow morning you should get a message to say it’s been despatched, mine has just arrived, yesterday was despatched

@DBistacchi @HM_Passport We had the same issue with my sons' passports. Should have gotten them on Wednesday with fasttrack, have been pestering them for 2 days on phone and now been printed and sent but text still says will be with us "within a few working days". We're supposed to travel tomorrow too.

@HM_Passport I applied for my baby daughter's first time passport using the 1 week fast track service in Liverpool. It's been 8 days and I've still not received any communication from you. I'm due to travel tomorrow. Please help!

@missamyjane1989 @HM_Passport Ours was due yesterday, still not received and still stuck in processing. Make sure you claim your money back. We're supposed to travel on Saturday but don't think that will happen.....

@HM_Passport Finally spoke to someone about 1 week fast track due today not even printed someone will call back in 48 hours but if not I need to call them - the fact that’s even said tells me I’ll be needing to call.paid extra to have it. Anyone else not got fast track on time? How late? 😞

@lewissaffin @ktmaxwell101 @HM_Passport Same for me! Got through to this number in 15 mins this morning, waited 3.5 hrs yesterday to speak to someone. I'm waiting for a call back too - joke though for the price you pay. Make sure to complain and request your money back!

We’ll be back tomorrow at 9am, see you then!