Clientshare

NEW FEATURE: You can now customise your review emails in Pulse 🎉​ ​ 📧 Add personal context to your review emails​ 📧 Reinforce client relationships through tailored messaging​ 📧 Ensure a consistent, professional look and feel every time

Many enterprise suppliers are spending huge amounts of time and resources on Quarterly Business Reviews, only to see them fall flat 📉 Read our latest article to see how, by improving your QBRs, they can become strategic drivers of growth 🚀 hubs.la/Q03mwgSG0

88% of buyers say suppliers aren’t proving their value in QBRs - and suppliers feel the same. ❌ Buyers and suppliers both want QBRs to be valuable. But while they share frustrations, they often see the problem and the solution differently. Read our new article now

When customers leave, it’s often not because of price - its because promises were broken and trust was lost. 🤝 In this blog, we look at how poor communication and lack of follow-through are major drivers of churn, and what businesses can do to turn it around. 🗣️

We are very excited to welcome David Bird to the Clientshare team as a new Full Stack Engineer. 😁 Welcome aboard David! 🎉

Quarterly Business Reviews (QBRs) are cited by 71% of suppliers as the No.1 opportunity to evidence their value and innovation - something Compass Group's Jason Bendell knows all too well 🥇 Read the full article today 👉 hubs.la/Q03gkn6V0

ABM Industries has integrated Clientshare Pulse into their CX strategy to further enhance visibility, streamline stakeholder engagement, and make data-driven decisions 📊

Yesterday, our amazing team had the pleasure of joining Carlisle Support Services at their 2025 Innovation Lab and what an inspiring day it was! 🙌

NPS is more than a score – it’s a tool for growth. ↗️ At Clientshare, we focus on consistent and honest NPS feedback to strengthen client relationships, reduce churn and uncover new opportunities.

Integrating Clientshare Pulse into your CRM ensures real-time customer sentiment, stronger retention strategies, and smarter upsell opportunities, all in one place. It gives your team the insights they need to act proactively, strengthen relationships, and drive growth. 📈

Buyers are calling for QBRs to be more strategic, moving beyond operational updates to focus on insights, future planning, and clear follow-ups.

QBRs are key to building long-term, strategic partnerships - just ask Doug Janikiewicz from CBRE Global Workplace Solutions (GWS).

We're excited to welcome Peter Stone to the team as our new Product Designer 🎉 Welcome aboard, Peter 👏

Are your QBRs helping you stand out or pushing clients away? 📊 Read our new article now to learn more ✨ hubs.la/Q039bdc80

82% of buyers have cancelled contracts due to ineffective QBRs Why? Because too many reviews focus on the past, not the future.

James Ward and David Griffiths are excited to attend the Kennet Partners Bootstrapped Technology Awards tonight 🚀 It's an honour to be nominated, and we’re looking forward to a great evening celebrating innovative tech businesses. See you there ⭐

With 68% of buyers seeing QBRs as the top opportunity for suppliers to demonstrate value and innovation, the pressure is on. Learn more on our new article now ⭐

QBRs are now the most important moment to demonstrate value and strengthen supplier-buyer relationships, but many miss the mark. 💡 71% of suppliers say QBRs are their top opportunity to showcase impact. 📊 68% of buyers rely on them to assess supplier performance.

Our new research, featured in Facilities Management Journal (FMJ), reveals that 80% of FM suppliers fear margin erosion due to poor QBRs. With 82% of buyers cancelling contracts over ineffective reviews, it's clear that traditional QBRs aren’t delivering value. 🗣️

Our latest research reveals a significant challenge, 80% of suppliers fear margin erosion due to poor business review practices. Without structured and transparent reviews, suppliers risk strained relationships, reduced profitability, and missed growth opportunities. 📈