@MyReTrak Hey, I have a retractable universal 65W Laptop Charger that I purchased from @BestBuyCanada . The chords become weak at a connection point and the copper is frayed through the insulation. They’re not able to do anything for me in store however they said check with you.
@LakeKyoga Oh no! We’ll make sure this is taken care of, and we apologize for the inconvenience. Can you please DM us with your name, email and address?
@MyReTrak I've called emailed your company about getting a replacement charger since like February and some guy took my address and no one else has gotten back to me. I've called I've left voicemails email 3 times and nothing radio silence
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@vrinceton Hi there! Please email our customer service team at support@myretrak.com and they will be happy to assist with any troubleshooting or questions.
@Daydreamz Oh no! We apologize for the inconvenience. Please email our customer service team at support@myretrak.com and they'll get you taken care of.
I’ve had other @MyReTrak products and enjoyed them quite a lot. So portable and small since they wind up the cords without tangles. Just wish that this lasted more than a week.
@MyReTrak disappointed that my 10 foot lightning charger cord broke this morning. The male end into my iphone broke off when I went to take it out. Got stuck in for a while. Bought this new prior to my holiday. I’m stuck without a cord now. :(