N26

Need help with your N26 account? You can reach us via: 💬 In-app chat 📨 Email 💻 Visitor chat on our website Find all options here: support.n26.com ⚠️ Response times may vary, but we’ll get back to you as soon as we can.

@Sublime_Dreamer Hi there, thanks for reaching out. Please send us a DM.

@n26 3 days now my account is frozen and no communication from N26 what a wonderful experience customer service.i do regret using the bank for all my non euro transactions due to the great exchange rate.I would like my account to be immediately be unfrozen and get access to my money

Whether it’s a seashell boat or a different kind of dream, create a saving Space for it in your N26 app and make it happen. ✨🐚

@Mariskiya Hey María, we'd be happy to check your case if you need support. Please send us a DM. twitter.com/messages/compo…

@n26 NEVER HIRE THIS BANK: - I have filed two police reports - Investigation with the Bank of Spain - They don't answer phone calls (only premium customers), which is discrimination. Including when they stole all the money from your account (twice), from a cancelled card.

@Sublime_Dreamer Hey, under European banking regulations, N26 must carry out routine technical checks on customer accounts. As a result, we may need to lock an account or a transaction and we may ask you to provide some documents. Please send us a DM if you need more info. twitter.com/messages/compo…

@n26 Yesterday I made a transfer from my N26 account to another account in Germany, and it still hasn't arrived. I tried to speak to customer service, and they told me they'd put restrictions on my account, and I don't understand why. who could help me? Thank

@amorim_he Please send us a DM so we can check this issue for you. We do have specialists available right now on chat. twitter.com/messages/compo…

@n26 hi, like i said, the live chat is not working and i need this document with urgency. please advise asap

@n26 need help getting a receipt from a purchase i made and the live chat is not working. can you get it for me, please?

@cheng9301051 Hey there, feel free to send us a DM so we can advise you further. twitter.com/messages/compo…

@n26 return my money please

@sjb_travel_blog Hey there, thank you for reaching out. You can manage your N26 eSIM via the app to track usage, view plan details, access invoices, and contact support. Find it under Profile > N26 SIM section! twitter.com/messages/compo…

...And lived happily ever after! With N26 SIM, get connected on Vodafone’s 5G network in minutes, with the pricing and flexibility you’ve been waiting for. N26 mobile plans are powered by our partner, 1GLOBAL.

@DaveOnBeer Hi Dave, thanks for reaching out. Please send us a DM! We're available on X, or Instagram via @N26. You can also message directly via the N26IT, N26FR, or N26ES Facebook pages. twitter.com/messages/compo…

@n26 I have all marketing switched off but you're spamming me with push notifications for your SIM card and money-off deals. What gives?

@marsch_rap56229 Hey Raphael, please send us a DM so we can check your case further. twitter.com/messages/compo…

@n26 @N26 I submitted my documents days ago, but my account is still blocked. No updates, no access to my funds, and support doesn’t respond. I’ve already filed a complaint with BaFin. Please escalate and resolve this immediately. #N26 #BaFin #AccountBlocked

@chlosaphine Hey! We just replied to your DM!

@rikki2108 Thanks for your message. If you wish to register a formal/legal complaint please email complaints@n26.com from your registered email address detailing your claim of the issue.

@gillianwoodman @n26 @n26 I've paid for the investigation.. Result was inconclusive and vague. Also sent you'll a legal note by post.. No response to it for 16 weeks. Is this how you handle customers money? Please assign me customer manager to speak to.

@n26 Your system misread an IBAN, approved an invalid transfer, and sent €9,600 to nowhere. Despite the error, the funds never reached any recipient. @rikki2108 demands an urgent refund to avoid escalation. DM for case details. #N26Help #BankingError

@gillianwoodman Thanks for sending us a DM. I can see that in your initial message you stated "@rikki2108 demands an urgent refund to avoid escalation." Are you not the account holder?

@gillianwoodman Hey Gillian, transfers can only be confirmed by the account holder with their confirmation PIN. If you need a payment investigation, feel free to send us a DM, we'll be happy to advise you. twitter.com/messages/compo…

@Golde2Y Hey, we’re aware of your case and we’ve already escalated it internally. Please be aware, repetitive and consistent requests on social media won’t be helpful to accelerate the process as this requires time. We'll be in contact with you via email as soon as we have news to share.

@Ondo1211834 Hey! 👋🏻 Es tut uns Leid, von den Unannehmlichkeiten zu hören. Aus Datenschutzgründen dürfen wir keine Auskunft zum Konto Dritter geben. Wenn dein Bruder uns direkt hier schreibt, helfen wir ihm natürlich gerne weiter und klären das gemeinsam. Vielen Dank für dein Verständnis! 🙏🏻

@Whyamih28523058 Hi there. Thanks for reaching out. Please send us a DM.

@n26 one of your customer service agents just made unauthorized changes to my bank account, by downgrading me from premium to a standard, when I simply had a question relating to the process of doing so. Now my physical card is deactivated and customer service is not helping

@patrickoffline Hey Patrick! 👋🏻 Sende uns gerne eine private Nachricht, damit wir uns das einmal gemeinsam anschauen können.

@kiyutin_k Hey Kirill, thanks for letting us know. Can you send us a DM so we can check this further, please? twitter.com/messages/compo…

@n26 idk how to reach you and submit a bug report, because support agents are not opening them (or even acknowledge bugs). But the iOS app sometimes triggers transactions twice due to a race condition with FaceID. It's pretty critical and a shame that I have to use twitter for it

@TheNextPharaon Hi there, thanks for reaching out. Please send us a DM! We're available on X, or Instagram via @N26. You can also message directly via the N26IT, N26FR, or N26ES Facebook pages. twitter.com/messages/compo…

@n26 i’m waiting an immediate transfert that was sent yesterday during the big down. need some informations, cheers