NCBA

Jina ni NCBA and the numbers that matter to you, also matter to us. #NumbersThatMatter

@mr_kitheka The DMs are open. If you are unable to reach us, you may send the DM via @NCBABankKenya. -JL

@ncbacare Vis DM na mmefunga DMs surely

@NCBABankKenya has really been getting on my nerves with the mobile banking app - downtimes without notice and now a 4th instance of transactions not going through - only that this time a reversal is taking AGES.

@mr_kitheka Hello @mr_kitheka, thank you for reaching out. Please note that the NCBA Now application is up and okay. Please share your account number and the pending transaction details vis DM for us to check and advise. ^AB

@ncbacare just reverse my money or at least have systems that allow payments? In fact, maybe try that in addition to rather than as an alternative.

@e_omambia Hello @e_omambia, thank you for reaching out and apologies for the delays and the inconvenience caused. Please share your account number via DM for us to check and advise. ^AB

@ncbacare How long do you exactly take to reply to emails or resolve customer complains? I sent the email below on Thursday last week and it has not been responded to

@wanjohistellah Hello @wanjohistellah, thank you for reaching out to us. We have responded to your DM. ^NK

@ncbacare check dm

@joabsande Hello, thank you for reaching out to us. Please share your ID number, full name, and loan repayment message via DM for further support. -JL

@ncbacare I had reached out to customer care on my M-Shwari loans and fuliza which I cleared in May 2025 but still listed in CRB. I’ve not gotten any response on the complaint and the listing is still active. What should I do to have it resolved?

@Hamarine23 Hello @Hamarine23, from your review, it is clear we have not provided the best possible experience. We’d be happy to take a closer look to see how we can help. Please share more details with us via the inbox and we shall pick it up from there. ^NK

@ncbacare I have contacting customer care for the better part of the day to no avail.. Champions will get back to shortly😨

@Newton_Abuga Hello @Newton_Abuga, thank you for contacting us. Kindly share your account number via DM for further assistance. ^DO

@ncbacare Hellooo..i opened an account with your at KENYATTA AV and asked to credit 1000 which i did..why is a deduction of 400?? Do you guys charge opening an account??🤨🤨

@kinuthiaj77 Good afternoon James Kinuthia, thank you for reaching out to us. Kindly DM, we'll be happy to assist. ^JM

@ncbacare Good afternoon. I need some assistance. Can I get to DM?

@kikuvi254 Hello @kikuvi254, thank you for reaching out to us. Kindly reach out to us via our DM for further assistance. ^SL

@ncbacare app is throwing java errors

@Jk39John We have responded via DM, Kindly check.-SM

@ncbacare ncba app on my phone isn't working. What could be the problem? Kindly assist

@TrishMoeketsi Hello @TrishMoeketsi, thank you for reaching out. We confirm that the app is up and okay, please share your account number and the error you are getting via DM for us to check and advise. ^AB

@ncbacare problems with your mobile app, please advise if there's an issue

@murengezi_omar Hello @murengezi_omar, thank you for reaching out. Please note that upon payment clearance takes two working days. ^MR

@ncbacare Hello I have a problem and it's urgent can you please help me and remove me from CRB because of mo cash loan as I have already paid it but the 48 hours are very many due to my personal programs Thank you

Verify the identity of callers, and avoiding sharing personal or financial information over the phone, to keep your money safe. #KaaChonjo #GoForIt

@NyamburaMu31708 Hello @NyamburaMu31708, thank you for reaching out and sincere apologies for any inconvenience caused by the delay. Kindly share your ID number and mobile number. ~WS

@ncbacare I requested for creation of CDS account from the online trading platform. It's almost a month now with no response. Who can assist?

@okodojames Hello @okodojames , thank you for reaching out. Kindly use the link below. ~WS prepaidcards.nic-bank.com/customerNCBA/

@ncbacare please share link to your Prepaid card portal. I cant seem to find it anywhere

@Lillyshanz Hi, we are yet to receive a message from you. -JL

@ncbacare hi there kindly check dm

@Mikedoit100 Hello Mike, we have responded. ^OO

@ncbacare check inbox

@ZebedeeKibetChe Welcome and feel free to reach out to us for any other assistance. ^GJ

@ncbacare Thank you I've been in touch.

@NCBABankKenya @Safaricom_Care kindly initiate a reversal for this transaction You have successfully sent KES.90.00 to JOHN NJOROGE GICHIA-125285. LOOP Ref NHL74Y2G49CB, M-Pesa Ref TKHRJADQN1 on 17/11/2025 22:11:54.

@CollinsBriche Hello @CollinsBriche, thank you for contacting us. We have advised you via DM. ^MW

Good morning, @ncbacare please check DM

@Mikedoit100 We have responded.-SM

@ncbacare check inbox