NCB Jamaica

@faithhomey21 Hello @faithhomey21, thank you for bringing this issue to our attention. Please accept our sincerest apologies for any inconvenience this may have caused. You may visit the nearest branch or the Bank of Jamaica (BOJ) for further assistance. -Lia.

I got $4999 @ncbja please fix this

@richricebag Hi @richricebag, we are sorry to learn that you received a torn note at our ABM. We sincerely apologize for any inconvenience resulting from this matter. You may visit the nearest branch or Bank of Jamaica (BOJ) for further assistance. -Lia.

Go @ncbja atm this morning and get a $4800 bill

@Kareemcares You are welcome, @Kareemcares. -Lia.

@ncbja Thank you for providing an update.

Dear @ncbja Today, minutes to 1 p.m., (Monday, March 16, 2026) the atms located inside the branch at 1-7 Knutsford Boulevard, Kingston 5, were being serviced - probably for an hour or less or more because the security couldn't give a timeframe. It's unbelievable to observe that at 8:30 p.m. the #239 & #240 machines are not working. Hope you see this message and get more machines to serve us (your valued customers). Please.

@AndyR3d5 Hi @AndyR3d5, we understand that the delay in resolving the issue you are experiencing has led to your frustration; please accept our sincerest apologies for the wait time as well as any inconvenience caused. Please send us a DM so that we may follow up with you. -Lia.

After 5 calls and 2 chats, this Lein on my account is still staring in my face, the money is there I can't touch it, why do y'all refuse to give it back to @SagicorJa @ncbja needs to do better because every time I hear it's escalated and all now it don't leave

@ashousss Hi @ashousss, our NCBAssist portal is available to customers who are enrolled for online banking to submit complaints and make requests. Please send us a private message if you are enrolled for online banking and are unable to access the portal. -Lia.

Can we no longer log a complaint or service request online ?? @ncbja

@chapterNae Hi @chapterNae, we regret to learn that you experienced these challenges with accessing your online banking profile. We sent you a direct message in an effort to follow up with you. -Joy.

@ncbja ummm I’m unable to sign into my account via the app and the website. Whats wrong?

@Elly316 For future reference, you may report suspicious messages (including phishing emails and smishing text alerts) to us via email at reportphishing@jncb.com or at reportfraud@jncb.com. -Lia. (6/6)

@Elly316 We only contact customers from specific numbers. We ask that you save these numbers in your phone. They are as follows: • 876-618-5622 • 876-929-4622 • Survey only: 876-728-7030 • WhatsApp Chatbot: 876-613-9160 • Collections Chatbot: 876-613-9147 (5/6)

Scam/Phish attempt! @ncbja

@Elly316 We will never call, email, or send text messages to our customers requesting for them to update or provide personal and account information, such as their user ID and password, or to click on a link to restore access to their account. (3/6)

@conq_stew Hello @conq_stew, we can understand your sentiments, and we apologize for the challenges you experienced with utilizing our ABM services. In an effort to follow up with you, we have responded via a private message. -Lia.

@t_alyiia Hello @t_alyiia, we can understand your concerns and we are eager to conduct checks on your behalf. We sent you a DM in an effort to have same done. -Joy.

@ncbja Pray tell, why am I being charged “decline fees” on March 13/14 for transactions dated January 12–14? Also, why am I unable to access my bank statements, and why does it seem impossible to reach a customer service representative?

@DonGabby_876 We received your direct messages and we have responded in an effort to follow up with you, @DonGabby_876. -Joy.

@DonGabby_876 Hello @DonGabby_876, we're sorry to learn that you are feeling this way. We invite you to send us a direct message regarding the challenge that you are facing with your transaction. Our team is eager to have checks conducted for you. -Joy.

@chrisorichardz Hello @chrisorichardz, we regret to learn that you are facing a challenge with your RSA token. Please send us a DM with additional details for us to look into this matter and assist you. -Joy.

@ncbja you all need to get a different authenticator because RSA is working. It took me 15 years to reactivate my account and I'm on the verge of closing it again because your technology is not good!!! What is happening? People should not be going through rigmarole ro access

A VIP day well spent at Meet Street & The Market. 😊 From incredible food and drinks to an exclusive experience at the NCB x Visa Arena, it was an experience to remember. I even renewed my Visa debit card on the spot! #JFDF #MeetStreet #NCB #Visa

@lenawhyte Hello @lenawhyte, we apologize for the wait time that you experienced in our queue. We ask that you send us a DM with the details of your query. Our team is eager to assist you. -Joy.

@ncbja what# shud I 'call4Custoner Servuce. Dialing 8886223477 get recording that #s not active on the network