Neena Dasgupta

Leadership makes a huge difference in a service intensive industry like a hotel. I am sensing it so much during my trip to @ITCHotels at their Maurya property in Delhi. The service has dropped so much &the care and warmth is gone missing. It’s not the same anymore. I feel sad.

@hcmariwala And yet when one comes up with consumers response led solution - the marketer doesn’t even bother to glance at it. Consumer insight is critical because the digital economy thrives on consumer response.

Real consumer insight does not sit in market reports. It lives in everyday behaviour. I have always believed that if you want to understand the Indian consumer, you must walk the aisles, visit the kirana stores, and spend time in homes. The questions are simple: why did they choose this brand, what made them switch, what are their latest unsatisfied needs, what habit stopped them from trying something new. The answers are rarely written down. They are observed in the pauses, the hesitations, the way a hand reaches for one pack over another. India is a mosaic of markets. What sells in Chennai might fail in Chandigarh. A message that resonates in Delhi could fall flat in a tier-three town. Income, culture, and even climate shape choices. Unless you immerse yourself in these realities, your strategy risks being built on assumptions. The sharper your consumer insight, the stronger your competitive edge. Do not delegate consumer understanding to agencies or reports. Make it a personal discipline. Sit with retailers, shadow buyers, watch the trade. The real breakthroughs are found not in a meeting agenda, but in how people actually live, shop, and decide.

@agazdecki @acquiredotcom I love it too. Built one myself. Estimated value pre-revenue is USD 8mn. And this is with only India as a market. Working on pilots before we head out for funding

I love SaaS businesses built around data. Live on @acquiredotcom: AI platform helping small businesses plan, forecast, and turns messy data into smart decisions. > $1M TTM revenue > $603K TTM profit > 90% YoY growth > 50%+ margins Full listing: app.acquire.com/startup/8ic1du…

@hvgoenka @hvgoenka - your X’s (can’t call it tweets any longer) give me hope. Thank you!

Life’s not about the shore we left or the one we seek- it’s about how we steer in between

@rblbank Is that what your person told you ? No conversation happened !!!

Hello, thank you for taking our call. We understand that our Bank official has contacted you and clarified all the queries raised by you. Should you not be satisfied with the resolution provided, you may approach us by writing to cardservices@rblbank.com or call us on 022 62327777. Regards, RBL Bank.

@rblbank My payment was due yesterday. This morning at 9.12 am I got a confirmation message of payment receipt. At the same time I received a call for the payment where i confirmed payment. And at 2.15 I got a message on card suspension for non-payment. Classic! Fascinating too.

@rblbank Got a call from someone claiming to be part of the social team of RBL bank and the call reflects as a tele caller spam number. And of course wasn’t trained enough on customer servicing. @rblbank - how do you expect me to trust this person ?

@ndasgupta Hello, our representative will get in touch with you at the earliest to address your query. Regards, RBL Bank.

@rblbank My query is whether your systems are connected. Look at the pics below! Swipe for all photos. Three photos - receipt, suspension and assignment to recovery agent.

My Guru always tells me “Most of life’s problems stem from two things- we act without thinking, or we think without acting.”

Some lines written by me….

Happy Holi!

Netflix doesn’t cost ₹499—it costs your time. Coke doesn’t cost ₹30—it costs your health. Social media isn’t free—it costs your focus. There’s always a hidden cost. When something is free, remember: you are the product.

Why H-1B visa is so important for America…

@anandmahindra Brain machine interface is an inevitable future! And it will happen in your lifetime 😊

Fascinating Yes, I’ve been around long enough to witness each and every one of these avatars of the ubiquitous cell phone. But I’m not sure I want to be around long enough to see a cellphone be installed and implanted in our brains!

7 Career Growth Habits

@hvgoenka Today I needed this!

One day, the hard times, your pains and lessons will become your greatest strengths and blessings.

@hvgoenka @hvgoenka - are you a Gandhian ?

This made me think…..

The speculation ends ! The shows is coming soon and it’s been such an honour to be working on this show! For amazing conversations, don’t forget to stay tuned! instagram.com/share/BAJHpjmE…

All the musical greats get together very recently to sing ‘Abhi na jao chod kar’- a mesmerising medley! The best music I’ve heard in 2024!

So much wisdom!