Janick

@Etsy Nah… On ticket has been open 4 months. The second was close manually a fee days ago after only 6 days idle. I was “escalated” from chat, and from here (no ticket) 2 times already, one was a month ago, no word since. No email is coming. Not waiting anymore.

@neawear Hello, The ETA for response varies on a case-by-case basis, and your request will be handled by a separate team. Please stay tuned to your email, as any further communication on the matter will only take place through there. - Di

Spent the evening contacting a dozen NY lawyers because @Etsy refuses to fix my 2 bot listing takedown errors (even when proofs of item being handmade has been sent). Fun times. Worse customer service ever seen, impossible to reach a HUMAN at all, the worse. To be followed…

@Etsy Ash @Etsy I already have a ticket open, i only get copy-pasted replies for 4 months + another bot error on 2nd item a week ago + a final warning on my account. Chat-help also escalated 1week ago, still no email. I’m done waiting. I guess i’ll spend the week looking for a lawyer.

@neawear Hi! I've forwarded your concerns to our support team, and your case is being worked on as we speak - Moving forward, they will handle it directly with you, so please stay tuned to your email as they may reach out through there. Thank you! 🧡 - Ash

I’ve been handmaking my work and selling on @Etsy for 18yrs with an impeccable record. And then 4 months ago, their bots are falsely claiming one of my item is infringement and not handmade and deactivated it..!?!? (1/5)

@Etsy Hi Ryi! Thanks for your help, i appreciate it! Here is my username: neawear , and shop link: neawear.etsy.com

@neawear Hello there! Sorry to hear that, and we're here to support you! In order to look into this, can I ask for your shop name and URL, please? This will allow us to investigate the issue and work with you to resolve it as soon as possible. Thank you! - Ryi ♡

Wondering… @jgsilverman, did you approve the “Keep Commerce Human” campaign yourself? Cause it’s impossible for a seller to reach an actual human to fix @Etsy ‘s bot listing takedown errors. As a seller with an impeccable record for 18yrs, i’ve been trying for FOUR MONTHS…???

So @Etsy slogan is “Keep Commerce Human”. Really? In 4mths, i’ve not been able to get a human to look at my proofs, so that YOUR mistake is fixed! It’s time to do better, and quick. Buyers are not duped, they WILL catch on to your treatment towards the sellers they love. (5/5)

@Etsy slogan is “Keep Commerce Human”. Really? In 4 months, i’ve not been able to get a human to look at my proofs, so that YOUR mistake is fixed! It’s time to do better, and quick. Buyers are not idiots, they WILL catch on to your inaction towards the sellers they love. (5/5)

Yes, you read that right. @Etsy themselves make the errors, and then they turn around and warn the seller that if they themselves make another mistake, YOU the seller will pay for it greatly. How is that even possible?? This is absolutely NOT an acceptable business practice (4/5)

Then a few days ago, another @Etsy bot declared a 2nd of my items is not handmade and deactivated that one too. Except this time, i *also* got removed my star seller badges, AND got a “FINAL NOTICE” email. Which means, if their bots screw up again, they will close my shop. (3/5)

I then sent many PROOFS to @Etsy that clearly shows that it is indeed handmade, yet all i get is copy-pasted replies telling me an unacceptable “no appeal”. ALL I NEED is a HUMAN to take 5 MINUTES out of their day to just LOOK at what i sent, and then rectify the bot error (2/5)

Hello there! Yes, I'm still alive! 🥳😆 Just been resting post-Holiday extravaganza, and then trying to get back to it, and then trying to maintain something like normal-people-weekly-hours (which is going along not… instagram.com/p/B9SMa1ann6W/…

[For this test in English, see 2 posts before this one!] Cette semaine, ces enveloppes recyclées (et surtout, RECYCLABLES!) sont arrivées à ma porte! YÉ! Ça a prit quelques années avant de se concrétiser (dans ma… instagram.com/p/B6BlAvXnX-0/…

The Solaris Sunglasses Chain! 🐚🌞 . . . . . . . . . . . . . . . . #sunglasses #sunglassesfashion #sunglasseslover #sunglassesstyle #sunglassesaddict #sunglasseschain #glasseschain #glassesfashion #glassesswag… instagram.com/p/B56akbUnudf/…

[Je publierai aussi la version en français quelque part cette semaine!] Today, these recycled mailers (and most importantly, RECYCLABLE!) arrived at my doorstep! YAY! It's been a couple years in the making (in my… instagram.com/p/B53YXtSHMY7/…

The NEW Lexis Earrings! ➖ . . . . . . . . . . . #earringstyle #earringsoftheday #earringslover #earringswag #earringsaddict #jewelry #jewelrylovers #jewelryoftheday #jewelrytrends #brassjewelry #geometricjewelry… instagram.com/p/B5baIYEHfvU/…

The lastest Glasses Chain is called Irene, and it's a delicate cutie! Featuring tiny beads and adorable little leaves! 🍃 . . . . . . . . . . . . . . #sunglasseschain #glassesfashion #glasseschain #eyeglassesfashion… instagram.com/p/B5I6Qe-HWVx/…

The newest! The Fay Glasses Chain! 🔅 . On neawear.com & neawear.etsy.com! . . . . . . . . . . . . #sunglassesfashion #sunglasseslover #sunglasseschain #glasseschain #glassesgirl #glassesfashion #brassjewelry… instagram.com/p/B4lYLRfHHuN/…

NEW! The Sidonie Glasses Chain! ⚫️⚫️⚫️ . On neawear.com & neawear.etsy.com . NOUVEAU! La chaîne à lunettes Sidonie! ⚫️⚫️⚫️ . . . . . . . . . . . . #glassesgirl #glasseschain #glasses #glassesfashion #glassesswag… instagram.com/p/B3-DKKUnkDH/…

[EN] The NEW dainty and lightweight Petiole Earrings are out! 🍃 An adorable and affordable option for every kind of outfit! 🙌🏽 . 👉🏽 Neawear.com & neawear.etsy.com . Les NOUVELLES délicates et légères boucles… instagram.com/p/B37j3OKnky4/…