𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁

@lizzieannelay Hello, we apologize for the inconvenience. that happened - please follow us so we can help connect you with the team via DM. Thanks you. ^-HelpLine

@newlook hi, I send something back last week I took it in store and I’ve not heard anything back about my refund or anything? I k pot says wait 2 weeks but it never usually takes this long

@_alisha_1989 We have already replied to your DM kindly take a look and follow back for quick assistance and updates. Thank you

@newlookser Still haven’t received refund

@newlook returned a parcel 16th February. Still have not received refund

@samanthaaa0202 Hello, Customer satisfaction is important to us,so I appreciate you sharing your Reachable WhatsApp number via DM for more details on this.We will continue helping you there.Please follow back.Thank you

First time wearing these shoes. I had them on for 20 seconds, tried to do them up and they've completely fallen apart @newlook 😔

@Kimv77h Hi, we apologies for the inconvenience. Please note that we have already escalated this matter to the relevant department, kindly follow back and DM your reachable number and email address for assistance.Thank you!

@newlook please refund still says in transit ! 34 days ago I sent it back! Shocking service! HM810609857

@LaurynChipchase Thank you for bringing this to our attention,My name is Anne !As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

@NewlookHelp I have 5 missing items from a 12 item order online. No reply of emails. Ordered on 13th Jan and it’s now the 21st. These was a rip in the bag on arrival. I have had no response and the chat is useless. And there no contact number and people in store can’t help

@sedgy19 Hello, we apologize for the inconvenience. that happened - please follow us so we can help connect you with the team via DM. Thanks you. ^-HelpLine

@newlook Hi. I’ve been on there. Tried the chat function and no joy. I would like a resolution. I’ve paid for next day delivery and no parcel was received yesterday?

@newlook I paid for next day delivery to secure my parcel today and it still hasn’t arrived. How do I recieve a refund for delivery?