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Need help or have a question? This is the official customer service channel for Next 📲

@DubleMM2 Hello, Please send us a DM so we can assit you further. Thanks 🙂

@nextofficial Hi what fit shirts are these 2 sets? Are they oversized, regular or relaxed?

@UnaDieAdTempus @UnaDieAdTempus

@nextofficial absolute awful customer service from yourselves. Delivery was meant to arrive at your Nugent store Monday at 1pm and I’ve heard nothing. Chased customer services FIVE times and now the present is so late it’s missed my nieces birthday. I am also severely disabled!!!

@UnaDieAdTempus Hi there, so sorry!  Please can you DM us the following please: 1) Your customer number or email address 2) Your full name 3) The first line of your billing address. Many thanks

@JaneAtk00111453 Hi there, This item is not available yet. Please keep an eye on the website for further updates. Best regards,

@nextofficial Thanks but they are not the ones in my photo. The hem in my photo is sewn much higher than your link and the side split is bigger too.

@nextofficial I can't find these shorts, please can you help? They are shown with the Next Premium white boxy linen shirt.

@JaneAtk00111453 @JaneAtk00111453

@BinnieSarah @BinnieSarah

@nextofficial Just a blank tweet?

@nextofficial I got a notification on my phone that my next in-app purchase would get £10 off and it would automatically be applied at checkout. I went to buy something and the discount wasn’t applied and now the notification has disappeared. Can you help? 🙏🏻

@BinnieSarah @BinnieSarah Sorry about this! We already have your details. Would you mind sending us a DM so we can help you out even better? Thanks

@beck_reynolds @beck_reynolds Hi there! We're really sorry to hear that. Would you mind sending us a DM with your email address, full name, postcode, and item number? We'd love to check this out for you! Thanks

@nextofficial hi can you help please, I picked up a bra today from click & collect and opened it when I get home & it’s missing the straps?! I’m quite annoyed I’m now going to have to place another order & drive back into town to collect it because you don’t offer free delivery

@Titch_7 Hi I’m sorry for the delay regarding your toaster. So that this can be looked into further for you, please send us a private message providing your full name, first line of your address, and the email registered to your Next account. Thanks.

Good morning @nextofficial still no toaster. This is appalling

@SteJ85 @SteJ85

@nextofficial is your next app down again. Thanks

@SteJ85 Hi I’m sorry that you are experiencing issues accessing the App. We aren’t aware of any issues, but so that this can be looked into for you, please private message us with your full name, first line of your address and the email registered to your account. Thanks

@tomtomf85 Hello, so sorry! Please can you DM us your details so we can check for you.  Many thanks

@nextofficial yrs of buying suits frm u & receiving a suit bag - I nw hve 2 PAY 4 1? Click & collect in store & given suit in a polythene cover 2 carry home & then it gets stuffed in a carrier bg WHEN I ASK. I wnt b buying suits from u anymore. No reward 4 loyalty or recognition

@SteJ85 Hello Steven! Thanks so much for reaching out! We haven’t heard of any issues like this today. Could you please try deleting the app and then reinstalling it? We’d love to hear how it goes! Kind regards

@UnaDieAdTempus Hi there, I’m so sorry to hear this. So that I can look into this for you, can you DM us the following please: 1) Your customer number or email address 2) Your full name 3) The first line of your billing address. Many thanks

@BinnieSarah Hello, please can you DM us your details so we can check for you.  Many thanks

@lillywobbles @lillywobbles

@nextofficial Hi, have you an email address for the area that deals with the pension scheme please ?

@lillywobbles Hi there, If you have any questions about a NEXT pension scheme, please reach out to pensions@next.co.uk. Best regards,

@GurjSokhi45 Hi there, Absolutely! The store staff can assist you by placing an order in-store for click and collect. Kind regards

@nextofficial hi there, I have a query due to a recent visit to the oldbury store as I was asked to leave the store could you confirm am I allowed to visit the store if I wanted to place an order to collect from there please? Thank you Yours Sincerely Gurj Sokhi.