Next

Need help or have a question? This is the official customer service channel for Next 📲

@claretbluesue Hi Susan,  I am really sorry about this. Please DM  with your email address , full name so we can check this further.  Thank you

@nextofficial have to say I wasn't expecting a parcel from you to turn up in this state

@Bizibruja Hi. I'm sorry to hear this. Please can you DM us with your full name, postcode and email address so that we can look into it for you.  Thanks.

@nextofficial no wonder these are unavailable. I bought the pack and have spent 2 hours sewing the gap under the arms and fixing other poor sewing. Bad job and a waste of my money.

@i2irll @i2irll

@nextofficial متى يتوفر عمر سنتين ؟

@Pazitaoz Hello, thank you for contacting Next. Please do not worry, the charges will not be applied to your Next order. 😊️

@nextofficial wondering if you include the new €3 custom charge to the total or it's handled by An Post in Ireland. Thanks

@soonah58798751 Hi. The one on Victoria St, London has closed. Thanks.

@nextofficial why not answering my DM? Is there next store that I can return kids shoes(unused) near Victo station or South Kensington please?

@ClaireMcmenami3 Hi. I'm sorry to hear that. Please send us a DM if you haven't already with your email address, full name and the first line of your billing address and we'll be happy to help with that. Thanks.

@nextofficial I placed an order on 1.7.26 to be delivered ON or BEFORE 15.7.26. It still hasn’t arrived,there tracking is now unavailable and I was assured by your online chat yesterday that I would receive an update by yesterday evening. I haven’t had an update yet,please advise

@katieletch I'm glad to hear you've now received your order. Please feel free to get in touch if there is anythign else we can assist with.

@nextofficial Hi I got this message Sunday night but the item didn’t arrive

@crazychris1982 Hello, I am very sorry about this. Please can you send us a DM so we can look into this for you 🙂

@nextofficial collected this from your Irvine Store. Really poorly packaged and box is crushed. Clearly been flung about! Also been re tapped back up.

@AndiJaneway90 Hi I'm really sorry that you haven't received your order. Please private message us with your full name, 1st line of your address and email registered to your account so that we can look into your order for you. Thanks

@nextofficial what is your current lead time to dispatch orders. I'm waiting 11 days so far

@soonah58798751 Hi I'm sorry that you haven't received a reply to your Private message. Any items can be returned within the 28 day returns period at any of our Next stores. The nearest one to South Kensington is the Westfield London store.

@XxSoniaAslamxX Hi I'm really sorry that you haven't yet received your order. So that we can look into this further for you, please private message us with your full name, 1st line of your address and email registered to your account. Thanks

@nextofficial hi there, my order hasn’t arrived yet and it’s been nearly 2 weeks. Please can you advise?

@Nats19 Hi I'm sorry that one of your Globes has broken.  So that we can check stock, please private message us with the item number and photo of the Light. Alternatively, if you check with your local Home Store, they may have one either available or to order.

@nextofficial Have one of these lights but the glass globe has broken is it possible to source a replacement globe? Do you sell them at all? Just the glass part?

@DanSmith_8 Hi I'm really sorry, so that we can look into this further for you, please private message us with your full name, 1st line of your address, email registered to your account and the voucher numbers. Thanks

Hi @nextofficial are you experiencing any website issues today? I have a couple of vouchers with confirmed balances, but I keep getting an error message at checkout when I try to use them. Could you look into this for me?

@KSteynor81141 Hi I'm really sorry, so that we can look into this further, please private message us with your full name, 1st line of your address and the email registered to your account. Thanks

@nextofficial I returned 9 items on 22 June. Next confirmed my return was processed, yet I’m still £154 out of pocket because 3 refunds haven’t been issued. This isn’t the first time this has happened, and my latest complaint has been ignored. Please can someone contact me?

@katieletch Hi I'm really sorry that you haven't received your order.  Please private message us providing your full name, 1st line of your address and the email registered to your account so that we can look into this further for you. Thanks

@Molly1834255682 @Molly1834255682

@nextofficial Why do you make false claims against people so that they lose their hard earned money? And then refuse to investigate the complaint properly? #next #retail #nextcustomerservice

@NAT7514 Hi I'm really sorry that you haven't received your order. So that we can look into this further, please private message us providing details of your full name, 1st line of your account address and the email registered to your account. Thanks

@sussexlou Hi Sussexlou, I hope this message finds you well. Kindly send us a private message so that we may assist you further. Thanks - Maria

@nextofficial Hi, can you please advise the length of Weird Fish Blue Adenea 100% Cotton Jersey Shift Dress, your code ref H47-095. Many thanks 😊

@johngittins19 @johngittins19

Interesting conversation on radio this afternoon, apparently a guy from Turkey on holiday in the UK who works in a factory that produces clothing for @nextofficial could not believe what they charge us compared to what he is paid ?

@Kaur13Mrs @Kaur13Mrs You have a full 28 days to return any items you bought online. Hope this helps 🙂

@nextofficial how long do i have to return online sale items please?