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Need help or have a question? This is the official customer service channel for Next 📲

@saze72 @marksandspencer @saze72 Oh! I see! I'm so sorry to hear about this! I can give the store another call first thing tomorrow and check this for you? Just checking it's this store - unit l12, holmbush centre shoreham, upper shoreham road, shoreham, BN43 6TD

My 86 yr old mum lost a necklace, last gift my father gave her. She is so sad about it & rang @nextofficial at Holmbush, Sx, who was very helpful, after being taken to Holmbush & @marksandspencer, who were v unhelpful saying had to go in but she can’t. Pl help your ex employee!

@laurasaur_790 @laurasaur_790 I am very sorry to hear this can we arrange a callback

Hey @nextofficial are you ever going to get back to me about this order that’s never coming so I can get it cancelled??

@laurasaur_790 @laurasaur_790

@iluvbatfink I'm sorry to hear this - can you DM us your email address, full name and postcode, and we'll get this looked into? Thanks🙂️

I've had numerous texts to book a @nextofficial VIP slot. I don't want one so haven't booked one. I've now had yet another text to say you've booked one for me! 🤦🏻‍♀️ How do I stop this overbearing behaviour! #NextUK #Next

@laurasaur_790 Hi there, I’m so sorry to see this. So that I can look into this for you, can you DM us the following please: 1) Your customer number or email address 2) Your full name 3) The first line of your billing address. Many thanks

@Colin3110 Hi there, I’m so sorry to see this. So that I can look into this for you, can you DM us the following please: 1) Your customer number or email address 2) Your full name 3) The first line of your billing address. Many thanks

Some advice, never order any home curtains or blinds from @nextofficial ; delays, blatant lies regarding ‘in stock’ items, shocking communication, terrible supply chain management, no continuity in customer responses, deletion of reviews because they are negative, the worst ..

@brendamurray29 @brendamurray29

@nextofficial I have DM’d but had no response! Thanks

@brendamurray29 Hello, so sorry! We've not received any DM's. Please can you re-send your query :)   Many thanks, Sejal

@XandF @XandF

Failing to believe the delivery/products actually exist. Birthday order from @nextofficial delayed again!

@XandF Good afternoon!  Can you DM us your email address, full name and postcode so we can get this looked into? Thanks🙂️

@LindsayL0u_x Good afternoon!  I'm sorry to hear about this - can you DM us your email address, full name and postcode please, so we can help? Thanks🙂️

@nextofficial Hi I ordered some flowers to be delivered today and half of them are dead and they do not represent the photo at all. How do I get a refund? Worst flowers I’ve ever ordered, never mind the shame of them being delivered as a gift.

@iluvbatfink @iluvbatfink

@iluvbatfink Good morning!  I'm sorry to hear this - can you DM us your email address, full name and postcode, and we'll get this looked into? Thanks🙂️

@LozzieWheel @LozzieWheel

@nextofficial you have invited me to the VIP slot by email and text and I’m getting this message

@Chelsgoodrich Hi Chels! Can you DM us our email address, full name and postcode so we can check this for you. Thanks🙂️

@nextofficial can you tell me if all the next sale slot allocations have been given out and when the general sale starts online please 😊

@dippy73 Hi there.  I am really sorry about this. Could you please dm us with your full name , email address and postcode so I can check this for you ?  Many Thanks

@nextofficial Sent VIP link and this is what I get? Why?

Need help or have a question? This is the official customer service channel for Next 📲

@Graddie We're so sorry to hear this. Please send us a DM with your full name, email address and postcode and we can help further. Many thanks.

What you’re meant to get Vs what turns up. Totally unacceptable @nextofficial ! Mother’s Day completely ruined!

@saze72 @marksandspencer Hi Sarah!  Oh no, that's unfortunate! Would you like me to check if we still have the necklace in stock? If you have a picture of it, could you please share it with us? We'll be super happy to assist you! Kirsty🙂️

@LozzieWheel Hi,  Can you DM us your email address, full name and postcode so we can help get this sorted? Thanks🙂️

@salehmalfahmi @salehmalfahmi

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