Niantic Support

@Vhazko_ Sorry for your experience, Trainer! Please refresh the game data through Advanced Settings (Toggle on Adventure Sync) to reduce app freezes during the GO Battle League. Also, try these tips: bit.ly/3yKT4xR That said, DM your Trainer Nickname & email for more help! ^RM

@NianticHelp @PokemonGoApp How about you fix your game? There is always something stupid happening. Crashing all the time. I had a 9 game winning streak and this shit happens?

@jannis68001603 Hi Jannis! Sadly, we can't review these concerns on social platforms. If you have more questions, please continue your line of conversation with our dedicated team. One of our members should help you more. ^RM

@NianticHelp I've been a loyal player for years (spent hundrets, if not thousands) but my account was compromised during a 2-year break. I'm stuck in a bot loop with 'Millen.' Can a human please look at Ticket #[40529399]? I just want to play again

@infinitlove_ Apology for replying in English, Charles. To help you better with the Raid Battle issue, we have contacted you via DM. Please respond to us, and we will take it from there! ^RM

Olá perdi meu passe remoto @NianticHelp gostaria de saber como faço pra recuperar um passe

@Maartiinn_20 Hi Martin! Thanks for sharing your experience. Please refresh the game data through Advanced Settings (Toggle on Adventure Sync) to reduce similar issues during the Raid Battles. Also, try these tips: bit.ly/3nxw66o That said, check our DM for more info! ^RM

Hi @NianticHelp, I did a Zamazenta raid battle but didn’t get a chance to complete the catching phase… I was unable to rejoin after restarting my game. Could I have a refund for my pass please?

@Shai_Leon1 Hi Shai! The ticket sales for Pokémon GO Fest 2026: Tokyo are still disabled. Please keep an eye on our official channels. We appreciate your patience. ^GK

Hello @NianticHelp @PokemonGoApp, I saw that Tokyo GO Fest tickets are currently paused. Do you know when they will be available again for purchase?

@JosephWalk63853 Hey Joseph! You might get the notification when your friend marks a Pokémon with the Remote Trade tag. Refer here (bit.ly/4t2gTLl) to know more about it. Reach out to us if you've got more questions. ^GK

@NianticHelp I just become forever friends with someone and get the message this friend is currently making a remote trade. Just curious as to what is going on?

Hunters, there are some important things to keep in mind about the update scheduled for March 19 at 12:00 AM (UTC). Please check the Community Forum for details. bit.ly/4sfesF9 #MHNow

@RocknVaughn Sorry for your experience, Trainer! Please try clearing the app cache & downloading all the assets to reduce similar issues during the Max Battle. Additionally, try these tips: bit.ly/3qMgiD4 That said, we have connected over DM for more info. ^RM

@NianticHelp Just completed a Regice raid that I had to use a Remote raid for. We defeated the Pokemon and I reached the reward screen. But when I clicked through to the catch screen, I got a blank black screen instead. I lost a remote pass, the MP and the opportunity to catch!

@AnthonyM28313 Hi Anthony, thank you for sharing your feedback on Remy's interaction. Please follow our troubleshooting guide (bit.ly/3nxw66o) to minimize the chances of getting errors during the Raid Battle. That said, we have connected over DM for more info. ^RM

@NianticHelp how could you see this journal entry with no raid encounter and say there was no issue with the raid? Can you please refund my raid pass?

@NathanQ1232 Thanks for sharing your experience, Nathan! For future battles, please make sure to complete the raid & complete the bonus challenge ASAP to avoid similar issues. That said, let's connect via DM for more help! ^RM

@NianticHelp i want my zamazenta back….i ran from the encounter to activate kyurem (black) adventure effect. After that i wanted to re encounter zamazenta only to find out its not there anymore….😑

@CanWeJustNotPlz Hi Trainer! The ticket sales for Pokémon GO Fest 2026: Tokyo are still disabled. Please keep an eye on our official channels. We appreciate your patience. ^GK

@PokemonGoApp @NianticHelp What’s the timeline for turning General Admission ticket sales back on?

Trainers, we have identified and resolved a visual issue affecting the date and time of Pokémon GO Fest 2026: Tokyo tickets during the purchase process. Tickets purchased after 6:11 a.m. JST on Friday, March 13 were not impacted. We are also aware that some purchased tickets currently do not match the selected session at the time of checkout. To correct the issue on tickets purchased BEFORE 6:11 a.m. JST on March 13, an upcoming update will ensure the session you selected during check out matches the displayed information on the purchased ticket. Impacted Trainers will not need to take any action for this fix. We will reach out to impacted Trainers through their purchasing email to provide further support. To prevent further issues, Tokyo Citywide Gameplay add-ons from Friday, May 29- Monday, June 1 and General Admission tickets are temporarily unavailable. We apologize for the inconvenience and will announce when they can be purchased again.

@WTAstan Happy to help, Sam! Note that you can only change your Trainer Nickname a limited number of times. If you've already used these, our in-app support team is best equipped to assist further. Contact them via the in-game Settings for more help. Hope that helps! ^SF

@PokemonGoApp why is this even a thing?!?

@Panda_Yamamoto Thanks for reporting, Trainer! We are investigating the issue where Remote Trade is unavailable between friends due to a difference in their Friendship level. Stay tuned here (bit.ly/4rllJlG) for updates. ^GK

@NianticHelp On Monday I reached friendship level 5 with my friend, but he still sees that he needs x days to reach that level, even though I already sent him the Pokémon requests he wanted. What's going on?

@szuBox1 Thanks for flagging, Marcin! We will be sure to share your feedback about the Pokédex with our team. Let us know if you come across anything else that needs our attention. ^GK

im sorry @NianticHelp, but what's wrong is goes wrong with that:

@M0ther0fDemons Thanks for reaching out, Trainer! To help us investigate this Max Battle error, please DM your Trainer Nickname, the email associated with your Pokémon GO account, and the type of Raid Pass used (if any). Looking forward to your reply! ^SF twitter.com/messages/compo…

I’m sorry …. what ? @NianticHelp just lost a pass how do we enter a battle and instantly faint??

@rinrindayo8588 ご連絡の件、ご不便をおかけし誠に申し訳ございません。 ご申告の件、状況を確認いたしますので、DMにてトレーナーニックネーム、お問い合わせいただいている場合は該当の会話ID（お問合せの先頭の#から始まる数字）を明記の上ご連絡いただけますでしょうか。 何卒よろしくお願いいたします。

今日夜中にリモートでキラ交換したらキラってないバグが起きたんだけどなんで😭 どんなバグ？ リモート1日1回だし、意味わかんないバグで無駄にしたくないんだけど😭 そろそろちゃんとして欲しい…。 @niantichelpjp @NianticHelp

@RomeoRBD Hi Danny! We are unable to discuss ban appeal concerns on social channels. Please reach out to our dedicated team through this link (bit.ly/3dGlbHi) by selecting the 'Ban Appeal' option in the 'Issue Category' section. One of our team members should look into this. ^SC

@PokemonGoApp @NianticHelp I was banned a year ago for lending my account, and I've spent a lot of real money on the game. I would like a chance to continue using my account, I beg you.

@AndrraSaez39969 Apologies for replying in English, Andrra! Ban report concerns cannot be overlooked by us. Please contact our dedicated team by filling out this form (bit.ly/3FqYzGl) & selecting 'Ban Appeal' for the Issue Category. Our team should look into it. ^RM

@PokemonGoApp trabaje gratis por casi 6 años, le puse dinero y mas ensima me banearon la cuenta? Se pasan minimo de respeto por sus jugadores , al menos tengan el descaro de no banear si ven que uno le pone mucho dinero, y ahora con la noticia que trabaje para una IA? Se pasan

@Hallu21811702 Hey Trainer! We can't review ban reports on social platforms. If you haven't yet, raise a request by filling out this form (bit.ly/3FqYzGl) and selecting 'Ban Appeal' for the Issue Category. One of our representatives should look into it. ^RM

@NianticHelp Hello niantic this happened to my account a while back could you give me my account back please

Trainers, some accounts may have incorrectly received a suspension or ban message in Pokémon GO today. This has been cleared from affected accounts and Trainers should now be able to play Pokémon GO normally. We apologize for the inconvenience. #PokémonGO

@anikol7 Sorry for your experience, Andrew! Please refresh the game data through Advanced Settings (Toggle on Adventure Sync) to reduce app freezes during the GO Battle League. Also, try these tips: bit.ly/3yKT4xR That said, check our DM for more help! ^RM

@NianticHelp what am I supposed to do here? I let it sit for 2 minutes before recording for 2 minutes. but I get punished for leaving this match when I can’t do anything to fix it. I tried toggling wifi, this is a common occurrence.

@ManarFayad94683 Sorry for your experience, Manar! Please follow our troubleshooting guide (bit.ly/3yKT4xR) to minimize the chances of getting app freezes and errors during the GO Battle League. That said, DM the email address associated with your account (Manaro835) for more help! ^RM

@NianticHelp the battle starts and well see for yourself, connection is proper and working all is working, just can’t play, again this season final classement counts as points towards worlds