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@FreeNow_UK Rather than receiving an immediate warning, I would have expected a proper and balanced review of both parties’ accounts, as well as access to a reachable customer support representative when needed.

@nidush_ Hi there, I'm sorry to hear about your issue with a driver. If you haven't done so already can you please contact us at your earliest convenience with more information about what happened?

Breaking my fast during Ramadan in a taxi should not lead to confrontation. When I explained I was fasting, the driver said he “couldn’t know I was Muslim.” I wasn’t aware fasting required proof of religion. @FreeNow_UK

@FreeNow_UK As a Muslim woman in her 30s, I find it difficult to understand how I could reasonably be perceived as a threat to a male driver in this situation. I raised my voice out of frustration after feeling dismissed and disrespected, but there was no abusive or threatening behaviour.

@FreeNow_UK The driver only submitted a complaint after I informed him that I would be reporting his conduct. The timing of the reports should make this clear, and I trust you are able to verify this in your system logs.

@FreeNow_UK I contacted you immediately after the incident occurred. However, my complaint did not appear to progress beyond your AI support system, and instead I received a warning email this morning.

I have now deleted my account. I cannot use a platform that does not take concerns about discrimination seriously. @FreeNow_UK

I reported what I experienced as Islamophobic and dismissive behaviour. After I said I would report him, he reported me. Instead of a fair review, I received a warning. Apparently, as a woman raising my voice when disrespected, I am the real threat. @FreeNow_UK

Reporting a driver for dismissive and inappropriate behaviour should not result in retaliation.And customer support should not be impossible to access behind layers of AI. Disappointed in how this has been handled. @FreeNow_UK