Ankit S

#Marketing #Humanresource & #SocialMedia are the 3 things I'm passionate about #Passion #Leadership #Management #Interest #learning #Views

@JioCare When is that relocation going to happen will it happen today? Or will take century? technician coming from some other country that till now the details are not being shared on the registered number ?? Why there is consistent delay ? Why no one from your CRM team has reached out?

@nkitsarda Hi Ankit, we regret any inconvenience caused and we are here to help. An appointment for your relocation has already been scheduled. The engineer will visit soon. We appreciate your patience and understanding in the meantime - Shubham

@reliancejio @JioCare 10+ days, multiple relocation requests, daily follow-ups, countless assurances of resolution within 24 hours. Every day a new ticket is raised and the previous one gets put on hold. Pathetic customer service. Need immediate action.

@JioCare Mr Prakash are you following up or have assigned any responsible person to follow up ? Multiple 30 minutes timelines have been over & still zero progress #jiocareless #jio #customerservice #pathetic let me know should I visit Jio office & throw the old setup box there for clarity

@nkitsarda Hi Ankit, we understand your concern. An appointment for your relocation has already been scheduled soon. The engineer will visit within 30 minutes of the appointment time - Prakash

@JioCare Check with your agents at customer care and front line staff. Next level is #scam is going on to earn extra commission @RIL_Updates @reliancejio if the technician is coming in few minutes then share details, your team has said this multiple times since 12days but Zero progress

@nkitsarda Hi Ankit, we never want to let you down. An appointment for your relocation has already been scheduled. The engineer will visit within few minutes of the appointment time - Yogender

Jio now connects 524 million subscribers across India — more than the entire population of North America. With 268 million 5G users and 27 million homes on fixed broadband, India's digital revolution has arrived. #RelianceJio #Jio #DigitalIndia #RIL #GrowthIsLife #MakeInIndia

@RIL_Updates How many times can a customer be misled before someone takes ownership @reliancejio @JioCare Multiple tickets raised& escalations “24-hour resolution” promised daily Appointment scheduled Technician confirmed ❌ No technician ❌ No relocation ❌ No accountability #JioFiber

#RelianceJio #Jio #DigitalIndia #RIL #GrowthIsLife #MakeInIndia

@JioCare Tell me the appointment time and date. Till now haven’t got the details of technician who will visit. Last 12+ days this is going on loop and we are stuck at home and cant go out since there is no clarity on visit. Why is difficult for CRM team to reach out ? No senior to talk ?

@JioCare Fake commitments again when your customer care is saying they have pushed the relocation appointment to 2nd jun 7pm ! next level #scam by #jio such degrading of #customerservice @RIL_Updates @reliancejio till now not even 1 call from your end has come to enquire about the issue

@JioCare @reliancejio @GayatriPVYadav This time I have done audio recording & it seems it needs to be put on social media 4 public to see how your customer service team operates. via DM you said today 4.30pm technician will confirm & do the needful, but now at 6pm it is cancelled again #horrible #scam #jiocareless

@JioCare @reliancejio @JioCare If u cannot relocate an existing connection in 12+ days despite daily follow-ups, confirmed appointments & escalations, why should anyone trust JioFiber for reliable service?@GayatriPVYadav what a mess is being run at #Jio Now customer care is saying 2nd Jun

@JioCare Your team on DM says engineer will come in 30 mins & your official account on WhatsApp says relocation request is cancelled. Heights of being incompetent #jio no one has reached till date on registered number. you guys are expecting us to wait 24*7 ? @RIL_Updates @reliancejio

@JioCare @reliancejio @jio_fiber Same template response on all the platforms since last 10+daya while delivering zero service & ethics ! Does the #Jio have even 1 responsbile person in the front line ? @GayatriPVYadav hope you can intervene from group office to someone in Jio Fibre. Being forced to tag you

@JioCare What do i make of this apology? When your service centre is not able to provide simple relocation connection? Are you apologising because this pathetic #customerexperience & #harassment will keep going on? Share timeline confirmation and RCA @reliancejio @jio_fiber horrible

@JioCare Close to 24hrs since I have put up on @X & still not a single person has reached out from @JioCare @reliancejio to put things into order, since last 10+ days it’s same experience @GayatriPVYadav hope you can use your good office & put some1 responsible. Pls go through all tweets

@nkitsarda Hi Ankit, that's not the experience we aim for. We have noted your feedback and will work on the same. Please note, our team is working on your service request. We will provide you an update soon. We highly appreciate your patience - Sweety

@paragato So you are roaming around in Europe

After visiting a bookstore in Europe, you’ll feel like Indian bookstores have stagnated over the past 5 years. Literally no new genre, ideas or authors make it to the shelves these days, other than the same old in the top 50.

@JioCare Have shared the registered number via Dm should not be difficult for your team to trace the issue and provide RCA, new relocation request again raised today but still zero response and I expect same cycle to continue. Expecting call from #jiofiber & installation today itself

@nkitsarda already taken the matter for detailed review. We appreciate your patience – Aishwarya (2/2)

@JioCare @airtelindia @FibreAirtel @tataplayfiber Call on hold and no response, what is the resolution ETA ? either #jio is capable or your agents on ground are fooling to fudge numbers for commission. I understand the existing account has 2K deposit too so can understand these backend sales tactic to push for new connection

@JioCare This same statement is being said by your operator every day and not even an inch moved. Can I expect resolution and installation by #jiofiber today or have to reach out to @airtelindia @FibreAirtel or @tataplayfiber no connection is causing daily disruption & concern

@JioCare On hold since 25 minutes a solo pathetic and harrowing experience for #seniorcitizens too who are regularly reaching out to your team twice a day to resolve. Maybe they want to show new number acquisition count hence such unfair practices. #resolution or no ?

@JioCare 2/ Today at 10:25 AM, I received an appointment scheduling link. The link wasn’t working, and no one from Jio contacted me. Minutes later, I received an update claiming the customer had not provided an appointment and the request was cancelled. How is this acceptable?

@reliancejio @JioCare 3/ Multiple tickets, multiple escalations, 10+ days of follow-up & now false updates in the system. Customers are expected to keep chasing support while requests are put on hold or cancelled without resolution. Need immediate intervention from a senior escalation team. #JioFiber

@reliancejio @JioCare 2/ Every day a new complaint or escalation ticket is raised. Every day I’m assured someone is looking into it. Yet the next day, the request is either put on hold or closed without any action. The customer ends up doing all the follow-up while Jio does nothing.