NoLimitsCafe

@virginmedia If we cannot operate on Monday it is solely your responsibility.

@virginmedia The stress you have caused us is beyond unacceptable. We are a project training and employing people with disabilities we cannot operate. We will take this further and are disgusted at the incompetence of the team meant to be managing this.

So @virginmedia still no install date and waiting since 28th Jan. Insult of added costs for an install we have spent weeks chasing. Order cancelled twice by you in error. @TNLComFund project waiting to do valuable work but can’t operate down to you #virginmedia @MoneyTelegraph

@virginmedia Please don’t insult us with this generic response. We were promised a date ( yet again) by close of business today and still no date. A survey carried out 6.2.20 so you are outside your service charter and promises consistently broken.

@no_limitscafe Hi there. Sorry to hear that you're still waiting for an install date. Due to a level of construction work often being required to bring the cabling to your home sometimes further work is required which may cause delays on getting the services availabl... virginmedia.response.lithium.com/portal/convers…

@vmbusinesshelp @vmbusiness So as of today our order has been cancelled in error for the second time ! When is this shoddy service going to end and we can use our national lottery funded premises. We have people to train and a business to open but no way of doing it !! This is solely down to you.

@no_limitscafe @vmbusiness Hi there, I am sorry to hear this. We've replied to your DM with updates from your order manager, thanks.

Virgin Media: how to make customer services listen to your complaint' | via @telegraph telegraph.co.uk/bills-and-util… #virginmediadown @schuler_lutz SW LONDON customers are being LIED to. What are you going to do about that Lutz? Your LONDON team are manipulating your fee paying clients

@vmbusinesshelp @virginmedia @vmbusiness Terrible service - promised a call today and still nothing. Since 28th January not even suggestion of an install date. We have a business we cannot open due to your company.

@no_limitscafe @virginmedia @vmbusiness Hi there, I'm so sorry to hear about your delayed install and have responded to your DM - If you could take a look at our response and get back to us that would be great! Thank you.

@vmbusinesshelp @virginmedia @vmbusiness we have DMd you again, we sent one last night and one yesterday nolimitscafe.co.uk we have still had no contact from anybody regards a date

@no_limitscafe @virginmedia @vmbusiness Good Morning can you please DM your order reference number, business name, full address and best telephone number please? Upon checking we have not received a DM from you just yet.

@vmbusinesshelp please respond to our DM and tweets regarding a lack of communication about install. over a month and no date or anybody to speak to except account manager it is now @virginmedia inability to book a contractor that is stopping us opening our National Lottery funded project.

Good Morning Twitter, we are now online please drop us a DM with any queries. We are in the office until 6pm today! 😀

@virginmedia @vmbusinesshelp @vmbusiness when is install? why has nothing been done since survey on 6 feb ? why can nobody get hold of outside contractor? why cant we escalate this to beyond our account manager? we cant open our business without internet & could lose funding for our nonprofit project.

@no_limitscafe Thank you - unfortunately we're not able to assist with business accounts here; you will need to wait for @VmBusinessHelp to respond. ^KT

@virginmedia @vmbusinesshelp a business

@no_limitscafe Hi there, i can see that you were including @VMBusinessHelp in your initial tweet; can you confirm if you need assistance with a residential or business account installation? ^KT

@virginmedia how do we log a complaint to get this escalated. surely it simply needs a call to the contractors to make our install a priority. it's over a month still with no date booked or any timelime whatsover

@virginmedia if this is the account managers there is no point. we get no answers.

@virginmedia @virginmedia we have funding streams that are dependent on timescales being met. without internet we cant have vulnerable people with disabilities in our cafe. Our specialist til system wont work not card machine and we have no office to work from.

@virginmedia @virginmedia asked to be escalated. told will do that. after pressing transpires manager on leave. nobody covering. nobody to go higher to. we believe an error was made and our agreement to pay the extra for external work wasn't ever logged. we need to start our project.

@virginmedia @vmbusinesshelp When is our install date? A lack of organisation, communication errors and 'blocks' to speak to anybody higher than an accounts manager is putting a project giving valuable opportunities to people with disabilities in jeopardy. @MoneyTelegraph