now:pensions

We’ve just launched 𝗻𝗼𝘄:𝘂, so things are a bit busier than usual — but don’t worry, we’re working hard to get back to everyone as quickly as possible. 💬 Need help? Check out our Help Centre and videos 🎥👉nowpensions.com/support

@Join79Pascone79 Hi, For us to assist you further. Please direct message us. Once we recieve your direct message, we can assist further with your query. Thank you, now:pensions

@nowpensions Sort it ! Thank you

@nowpensions can't log in in the account anymore! No username found???

@Join79Pascone79 Good Morning, Thanks for your comment. Please drop us a DM so we can help you.  now:pensions

@nowpensions Sort it ! Thanks

@johnjay74 improve our service to you. Telephone: 0330 100 3334  Email: saver-support@nowpensions.com Webchat: nowpensions.com/contact-us Thank you, Andrea now:pensions 3/3

@johnjay74 queries/comments.  You can also contact our Member Support Team who are open 8 am to 6 pm Monday to Friday. When you call, please quote your NOW: Pensions ID number, full name, and National Insurance number. This will help us to help you faster. We may record calls to 2/3

@nowpensions Stay away from NOW pensions ! Absolute joke of a company. Whilst the staff we have been calling and who are trying to deal with our retirement fund have been ok, the processes are an absolute joke. It has taken since Oct 24th (and still not sorted). What say you !

@Tanhouse1 your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days. Thank you, now:pensions 2/2

@Tanhouse1 Hi, For us to assist you further with your query, could you please email the following essential information to onlinesupport@nowpensionstrust.com. •Your Full Name •Date of Birth and •National Insurance number With this information we’ll do our best to resolve 1/2

@nowpensions locked pension for review on 10th November for a couple of weeks. Still locked and chat it useless. Complete joke of a service. Owned by Tory MP or donor?? 🤬

@dc1973 Hello, we have responded to your direct message. Kind regards, now:pensions

@nowpensions Awful customer service experience on multiple occasions. Never get any reply / resolution

@TheAdman7 Good Morning, Thanks for your comment. Please drop us a DM so we can help you.  Thank you, Andrea now:pensions

@nowpensions @nowpensions

@MartinSLewis a few people in my workplace are receiving this message when logging into now pensions @nowpensions, should we be worried, their agents on live chat offer the solution of logging in, which is clearly not possible

@bigchriselmer Good Morning Chris Thanks for your comment. Please drop us a DM so we can help you.  Thank you, Andréa now:pensions

@nowpensions I spoke to somebody, my account has been flagged for security checks but they cannot tell me more. Which seems a bit off.

@nowpensions ?!?!

@toffeeman55 Hi, You can contact our Member Support Team on 0330 100 3334. Thank you, Seren now:pensions

@nowpensions hi, do you have a phone number, I need to speak to one of your team regarding a personal pension I have with you, thanks

@jaynjay4u Hello - we're sorry to hear this. Please can you DM us so we can help? Thanks.

@ZampaMart Hello - we're so sorry to hear this. Please can you DM us so we can verify your details and help? Thanks now:pensions team

@nowpensions Absolutely disgraceful service in distressing times. My brother died in February and now pensions given all details in march and fund disinvested. 26 phonecalls, 40emails, escalated and fobbed off. Told finance are dealing with it You are withholding 40k

@DrJMainPidd Hello We're so sorry to hear about this. Please can you DM us so we can help? Thanks now:pensions team

@nowpensions why when you are dealing with a bereavement do you put the person dealing with it through to “a support” department who struggle with communication in English & who are essentially children who seem to struggle with empathy and can provide no explanation or update?

@nowpensions - your service is the worst I have ever encountered- for 3 months now I have unfortunately had to try & get a very sensitive issue settled with you & have been treated dreadfully- you are still stalling despite me providing you with everything you’ve asked for

@Michaelwh24 Hi Michael, We're sorry you've had a poor experience with us - we'd like to help. Please drop us a DM so we can help you.  Thank you, now:pensions team

@nowpensions This must be the most dreadful customer service I have experienced in my entire life. Three months of banging my head against a wall and the problem isn't sorted. A truly awful pension provider. @nowpensions #nowpensions #Clueless #Liars

We’ve just launched 𝗻𝗼𝘄:𝘂, so things are a bit busier than usual — but don’t worry, we’re working hard to get back to everyone as quickly as possible. 💬 Need help? Check out our Help Centre and videos 🎥👉nowpensions.com/support

@ransegrey Hello - thanks for your tweet. Please drop us a DM so we can help you.  Thanks now:pensions team

@nowpensions terrible services since the update, I cant login. No result for the last few months . @nowpensions support is disgracefully inefficient.

@N_4THS Hello - we're sorry to hear your wife has had a poor experience. We'd like to help. If she could please email onlinesupport@nowpensions.com with her full name, National Insurance number and date of birth, we'll be able to investigate and get back to her. Thanks now:pensions team

@nowpensions MY wife has been fobbed by these people for months now trying to withdraw her pension, the service is disgusting and we are now speaking with the pension ombudsman... stay away from this company