Observe.AI

Are we solving real contact center pain — or just chasing buzz? At a time when GenAI is everywhere (and let’s be honest — press releases are flying), Vache laid it out clearly: it's not about what’s trending. It’s about what’s actually working.

Healthcare contact centers are facing a major transformation in 2025. In our latest trends report, we explore the top 3 innovations that are redefining the contact center’s role in healthcare—and what it takes to stay ahead. 📖 Read the full blog: observe.ai/blog/3-healthc…

Don’t try to boil the ocean with automation. When it comes to AI and customer service, aiming for 100% automation isn’t just unrealistic—it’s risky. 🎥 Watch the full video to hear the expert take: observeai.pathfactory.com/ccw-seminar-se…

This time of year always brings higher volumes, tougher questions, and more pressure on support teams to deliver. 📈 If you’re navigating a seasonal spike, this is a must-watch: observeai.pathfactory.com/impact-series-…

Most contact centers still treat AI and human agents as separate worlds — with different standards for training, oversight, and accountability. What if we evaluated, coached, and supported all agents the same way? 👉 Read the full blog: observe.ai/blog/how-to-bu…

In a world racing toward automation, many contact centers are doubling down on something unexpected: deeper human-led quality evaluations. At CCW Las Vegas, Vache Moroyan shares how the real breakthrough lies in blending automation with human insight to drive performance.

When your business runs on live events, every call counts & for Freeman calls were piling up. By switching to Post-Interaction AI, Freeman now reviews 100% of customer conversations, giving their agents real coaching, backed by data. Read the story: observe.ai/blog/freeman?u…

Live from Marina Bay Sands, Singapore — our CEO, Swapnil Jain, joined the global conversation on the future of AI at SuperAI 2025! 🌍 Big thanks to the SuperAI team for bringing together such an inspiring panel! 🚀

We are excited to announce that we have been assessed and categorized in the CMP Research Prism for Automated QA/QM as a Pioneer provider. Thank you to our customers and partners for trusting us on this journey. 🙌 Learn more here: observe.ai/blog/observe-a…

Headed to Customer Contact Week Las Vegas? Make your first call to the CCW Concierge—sponsored by Observe.AI! ☎️ Whether you need help navigating the event, booking meetings, or finding the best sessions—we’ve got your back. 👉 Learn more: observe.ai/ccw-vegas?utm_…

🚀 Start experimenting today. Don’t wait for perfect. In a recent CCW Digital Seminar Series, Swapnil Jain urges leaders to stop sitting on the sidelines, waiting for the perfect agentic AI strategy or architecture. 🎥 Watch the the full session here: ow.ly/uJ6j50VWLiQ

⚡ “You don’t really get the value of Gen AI—until you use it.” LLMs don’t just respond. They understand, adapt, and create. That’s what makes this technology different. 👉 Check out the full VoiceAI Sessions here: ow.ly/g7Ms50VS5EZ

Still stuck with clunky voicebots? It’s time for an upgrade. 📈 Join us on Thursday, May 22nd to explore how leading orgs are replacing outdated tools with GenAI-powered voice systems that scale, adapt, and deliver real business results. 🔗 ow.ly/YiUL50VRhF7

🔐 Security isn't an afterthought — it's built into every layer of our VoiceAI Agents. From PCI for payments to SOC 2 for enterprise trust and HIPAA for healthcare, your data is protected at every turn. Hear how we do it from Jithendra Vepa 👇

🤝 Trust powers great customer experiences — whether it’s built by humans or AI. So, how do you make it scalable? Read the full breakdown here: ow.ly/1jJG50VPCOw

💡 Want to know what your customers actually care about? In this clip from Episode 1 of VoiceAI Sessions, we break down why real customer satisfaction starts with real empathy—and how AI helps you deliver it at scale. 🎥 Catch the full episode here: ow.ly/6Mx850VPBZs

VoiceAI is making waves. WebProNews covers how here at ow.ly/2Lkb50VPwKK we are transforming call centers with smarter, real-time customer service solutions—driving speed, accuracy, and better outcomes at scale. Check out the full article below 👇 ow.ly/xFIC50VPwKJ

Join Stellantis and Observe․AI on May 8th at 9am PT | 12pm ET as we take you inside their contact center transformation journey—exploring cutting-edge transformation and industry trends shaping automotive financial services 🔗 Save your seat: ow.ly/IT8x50VOJkj

We're thrilled to unveil the winners of our IMPACT Awards—recognizing contact center leaders who are setting new industry standards through innovation and strategic AI adoption! 🏆 Read the full announcement & meet all the winners: ow.ly/IeM150VO5bN

Off-the-shelf voice bots may be able to handle ordering a glass of water.🚰 Observe.AI is built to handle your entire customer journey. 🔄 🎥 Watch the full webinar to see how we’re transforming contact centers from the inside out: observeai.pathfactory.com/voiceai-showca…