Ofwat

Ofwat’s wastewater investigation has found Dŵr Cymru Welsh Water has breached a number of their legal obligations relating to the service they provide for the environment and their customers.  Read more: ofwat.gov.uk/ofwat-proposes… #Regulation

Mae ymchwiliad dŵr gwastraff Ofwat wedi canfod bod Dŵr Cymru Welsh Water wedi torri nifer o’i rwymedigaethau cyfreithiol yn ymwneud â'r gwasanaeth mae’n ei ddarparu ar gyfer yr amgylchedd a’i gwsmeriaid. Darllenwch fwy: ofwat.gov.uk/ofwat-proposes…

Key findings include: - Customer contact with water companies has risen - Keeping bills low is a higher priority than in the first wave of research - Looking ahead, delivering clean water remains a key priority for customers Find out more: ofwat.gov.uk/about-us/custo… 2/2

What do customers think about their water services? How are their views changing over time? @CCWvoice and Ofwat jointly commissioned a third wave of customer spotlight research, to establish a benchmark and track views across utilities, across a range of measures. 1/2

New analysis shows our £50bn+ programme of 30 major water infrastructure projects could make a significant impact on economic growth, contributing up to £40bn to the economy by 2050. It will create more than 46,000 jobs, leaving a lasting legacy of skills: ofwat.gov.uk/publication/ec…

We’re reducing water bills for up to 300,000 customers through major reforms to the WaterSure scheme. Our expanded support will help families who need it most. Find out more: gov.uk/government/new…

Ofwat has proposed a £22m fine for South East Water following an investigation into multiple supply disruptions between 2020 and 2023, affecting more than 286,000 people. Read more: ofwat.gov.uk/ofwat-proposes…

Rivers and beaches are at the heart of so many communities. We want more people to enjoy our waters with confidence so we’ve launched a consultation to designate 13 new bathing waters sites across England.📢 Have your say: gov.uk/government/new…

Southern Water has met its commitments from Ofwat’s original 2019 investigation, but the company must go further to secure wider compliance. Read more: ofwat.gov.uk/ofwat-confirms…

Byddwn yn gweithio gyda’n chyd-rheoleiddwyr i gefnogi'r cyfnod pontio wrth gyflawni ein buddsoddiad PR24 o £6.3bn ar gyfer cwsmeriaid a'r amgylchedd yng Nghymru erbyn 2030. (2/2)

Croesawn Papur Gwyrdd @LlywodraethCym ac rydym yn cynllunio ar gyfer rheoleiddiwr pwrpasol i Gymru: ofwat.gov.uk/ymateb-ofwat-i… (1/2)

We welcome @WelshGovernment's Green Paper and plan for a dedicated Welsh regulator. We’ll work with partner regulators to support a smooth transition while delivering our PR24‑approved £6.3bn investment for customers and the environment in Wales by 2030: ofwat.gov.uk/ofwat-response…

We've launched a consultation on updating our Performance related executive pay (PRP) prohibition rule to reflect new environmental reporting on water-only companies planned by the @EnvAgency. Submit responses by 27th February to: RemunerationGovernanceRules@ofwat.gov.uk

We welcome the Planning and Infrastructure Act, which will accelerate the delivery of £50 billion of investment for 30 major water projects Alongside fellow regulators, we're enabling the major water infrastructure needed to meet growing demand and a changing climate.

Ofwat has opened an investigation into South East Water’s treatment of customers following repeated outages in #Kent and #Sussex, which have caused widespread disruption for businesses and households. ofwat.gov.uk/ofwat-opens-in…

Residents in Kent and Sussex are without water again. We’re working with the lead regulator on this incident, the Drinking Water Inspectorate, and continuing our investigation into South East Water’s supply resilience. Customers deserve reliable service. #WaterSupply #Regulation

Ofwat has confirmed its final decision on its wastewater investigation into #WessexWater. It has found them to have breached legal obligations relating to the service they provide for the environment and their customers.  ofwat.gov.uk/ofwat-confirms…

We're speaking with the Drinking Water Inspectorate (DWI), the statutory lead regulator for this incident to ensure that regulation and enforcement are aligned. We already have an active investigation into the company related to its supply resilience (3/3)

We'll be reviewing the evidence before deciding what further action may be required, including potential enforcement measures. This includes considering if and how the company has reflected its legal obligations, set out in its licence, relating to customer care (2/3)

Update: We’re investigating the loss of water supply in #TunbridgeWells and have met with #SouthEastWater as part of our evidence gathering. On Friday morning, we also spoke again with the local MP to discuss the situation and next steps. (1/3)