Omilia

Why do financial services contact centres keep investing in AI — and keep hitting the same ceiling? Resolution stuck in the mid-60s. Fraud accelerating. Authentication still from the 1990s. We're on the panel at Fintech Meetup 2026 next week. Spoiler: the problem isn't the LLM. Generic models fail in live voice. It's the architecture underneath. Find us at #833 👇 eu1.hubs.ly/H0sTP2y0 #FintechMeetup2026 #VoiceAI #FinancialServices

Wrapped up two brilliant days in Edinburgh at the European Chatbot & Conversational AI Summit. Thank you to every person who stopped by to meet us and joined our presentation session! Fantastic conversations that clearly show how agentic AI is changing the game for customer experience.

In 2016, Discover had high CSAT scores but a legacy IVR with no NLU and no path forward on self-service. They moved 40+ services to Omilia. Improved containment, reduced AHT, maintained top satisfaction scores. Full story → eu1.hubs.ly/H0sLYvh0 #FinancialServices #IVR #SelfService #CustomerExperience #VoiceAI

The CTO isn't dying. But the gatekeeper version already is. When AI designs production-ready architectures in hours, the human bottleneck at the top of technical leadership becomes the liability. The new CTO isn't measured on solutions they provide — but on the systems they build to find them faster than any individual could. Gartner: 3–6 months to set your agentic AI strategy. Clock's ticking. Old CTO = checkpoint. New CTO = catalyst. eu1.hubs.ly/H0sJ6dF0 #AILeadership #AgenticAI #TechStrategy #DigitalTransformation

Your AI is only as good as the data loop behind it. A misrouted intent in a high-volume contact center isn't a minor glitch, it's a business consequence. No model size protects you if your pipeline is undisciplined. The future doesn't belong to whoever has the largest model. It belongs to whoever masters the loop. Read the blog → eu1.hubs.ly/H0sHwy00 #AgenticAI #ContactCenter #CustomerExperience #VoiceAI

Utilities need reliable, evolving voice solutions and long-term partnership matters. ⚡ A recent Gartner® Peer Insights™ review shared: “The Omilia team have been great partners. We have worked closely with them for more than 3 years to develop, build, maintain, and improve our IVR.” Proud to help utilities deliver smarter, more resilient customer experiences. eu1.hubs.ly/H0sDsgB0 #EnergySector #AgenticAI #CustomerInsights #CXInnovation

What does “self-learning” AI really mean for contact centers? 🤖 Our Sales Director Lloyd Buxton is taking the stage at the European Chatbot & Conversational AI Summit in Edinburgh (17–19 March) 🏴󠁧󠁢󠁳󠁣󠁴󠁿 to break it down. 🎤 Self-Learning Agentic CX: Improving Experiences at Scale • Go live in zero days • Learn continuously from real conversations • Scale safely across voice & digital Discover how leading enterprises are deploying the world’s first enterprise-grade Self-Learning Agentic CX platform, and what it means for the future of CX 🌍 See you there! 👋 eu1.hubs.ly/H0sC4yJ0 #ChatbotSummit #AgenticCX #ContactCenter #CustomerExperience

Most contact centers are still measured like it's 2010.Handle time. Cost per ticket. Volume closed. Claudio Rodrigues, CPO at Omilia, argues the shift is simple: AI that listens, holds context, and knows when to hand off to a human isn't an efficiency play, it's a loyalty strategy. Full piece 👇 eu1.hubs.ly/H0syTjm0 #AgenticAI #CustomerExperience #ContactCenter #CX #VoiceAI

"Omilia's native AI capabilities enable a strong customer focus in innovation, which is especially important at a time when many vendors may be beholden to the latest wave of AI, regardless of how it meets specific customer use cases/industry needs” Read the IDC report: eu1.hubs.ly/H0sw5c-0 #IDCMarketScape #CustomerExperience #ContactCenter #Omilia

🌮 What happens when a top drive-thru brand rethinks the future of ordering? With 700+ restaurants already using Omilia Voice AI, this iconic Quick Service Restaurant brand is proving that AI at scale isn’t about replacing people - it’s about making service better for everyone. ✔️ Higher customer satisfaction ✔️ More consistent upsell execution ✔️ A better experience for team members The real story? Why they took a team-member-first approach, and how it paid off. 🎥 Watch the full story → eu1.hubs.ly/H0ssmQW0 #QSR #DriveThru #VoiceAI #AgenticCX #CustomerExperience

Another week on the road wraps up with Henry Pezzo, John Sowers, Alex Breuer, David Secondo and Chris Adomaitis at FinAI Banking Summit in Denver. 🚀 Two days. Dozens of conversations. One clear theme: financial services is done experimenting with AI, now it's about scale, security and measurable outcomes. Thanks to everyone who took the time to connect! #AgenticAI #BankingAI #CustomerExperience #FinancialServices

Accuracy matters in banking. 💳 A recent Gartner® Peer Insights™ review praised Omilia as: ""Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do."" Proud to help banks deliver faster, more accurate, AI-powered customer experiences. Read the full review here: eu1.hubs.ly/H0sm-jS0 #FinancialServices #Banking #AI #CX

The drive-thru is one of the highest-stakes moments in QSR and Voice AI is changing how the best brands show up there. Our guide explores how AI is helping QSRs reduce staff workload, improve order accuracy, and turn every interaction into a sales opportunity. 👉 Download it - eu1.hubs.ly/H0sjGTm0 Or see it live at Stand 6, #MURTEC2026 in Las Vegas. 🚀

🚗🍔 Drive-thru Voice AI that actually works, even with background noise, multiple voices, and real-time menu changes. Omilia is at #MURTEC2026 (March 9–11, Las Vegas) showing QSR operators what the future of the drive-thru looks like today. Come see it live. 🚀 eu1.hubs.ly/H0sgLJV0 #VoiceAI #QSR #RestaurantTech

This auto-finance contact center went from a 25% containment rate to 55% right after deploying their new conversational engine. Not by blocking callers from agents, but by making it easier for them to complete what they need on their own. Real engagement starts with real customer understanding. Watch the full video for the full transformation story.👇 omilia.com/how-nissan-is-… #CXTransformation #ContactCenter

Real AI. Not hype. 👇 Omilia is heading to the FinAI Banking Summit in Denver (March 2–3) to talk what it actually takes to transform CX in financial services. 📍 Catch us on the panel: "AI Strategy at Scale: Lessons from Global Banks" Tuesday, March 3 - featuring Henry Pezzo, Sales Director at Omilia. We'll also be showcasing Self-Learning Agentic CX - AI agents that learn from every interaction to resolve faster, personalize deeper, and improve continuously. AI adoption. Fraud. CX reinvention. Let's talk. eu1.hubs.ly/H0s9y-J0 See you in Denver. 🇺🇸

🚀 CCW Berlin is officially underway and the conversations are already getting interesting. 🇩🇪 We’re excited to be here connecting with CX and contact center leaders and showcasing how Omilia’s Self-Learning Agentic CX is helping organizations provide smarter, safer and better service. If you’re at #CCWBerlin, come find us, see our solutions in action, and talk to our experts about how you can scale AI in your contact center. #CustomerExperience #AgenticAI #ContactCenter #Omilia

Your voice can't be faked, they said. Then came AI. Fraudsters now clone voices from seconds of audio. Bots probe IVR systems thousands of times per hour. Caller ID spoofed. KBA data compromised. The moat contact centers relied on? Gone. No single security measure protects you anymore. 🚨 The answer is layered defense: → Liveness detection → Voice biometrics → Behavioral analytics → Coherence monitoring → Speaker change detection If fraudsters are using AI against you, your defense needs to use AI right back. 🔐 One vulnerability shouldn't mean game over. Read our latest blog 👉 eu1.hubs.ly/H0rZNkn0 #CyberSecurity #ContactCenter #VoiceFraud #ConversationalAI #FraudPrevention

✨ Omilia is heading to the Customer Response Summit and we're bringing the future of CX with us. Our Self-Learning Agentic CX Platform helps enterprises replicate their best agents across every interaction. Faster. Smarter. More cost-effectively. It learns from every conversation, authenticates and protects, and reasons and adapts under real-world pressure. 🧠🔐 This isn't just automation. It's CX that gets better every single day. See it in action at CRS. 🚀 eu1.hubs.ly/H0rZwpT0 #AgenticAI #CustomerExperience #DigitalTransformation #EnterpriseTechnology

How do you ensure your contact center service can scale to meet surges in demand during major storms - without sacrificing customer experience? A major US utility transformed their contact center, moving from a fragmented, on-premise IVR to Omilia’s agentic CX platform. Find out how they: Handle millions of calls efficiently Maintain consistent customer experiences even during storms Increase call containment and resolution 💡 The result? Quicker and more reliable service, happier customers, and a resilient, AI-first contact center. 🎥 See the link to the full story in the comments→ eu1.hubs.ly/H0rWCVm0 #EnergyIndustry #CX #AgenticAI #ContactCenterAI