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Doug Putman's comment could also relate to the cycling industry: "There's in no doubt that online is a big part of overall retail sales. But people like to come into a store, have an experience, talk with someone who understands music, loves music, loves video and entertainment."

We think click & collect is a must, especially given the stats for the retailers featured in this article. @CBRetailExpert thinks, "…the future will see shops become more of a showroom - where people try things out, go to tastings - before ordering to pick up later". We agree.

Good organisation of your inventory, both in-store and online goes a long way to cement a good customer experience. We too have experienced some of the points raised in @ibogost's article which questions a big player's ability to do this effectively.

We've increased flexibility when configuring fulfilment methods, promotional codes and finance products, allowing you greater control over your product offering. fluxashop.com/blog/new-optio…

Updates now available from @TrekBikes @Bontrager, @Electra_Bicycle, @iamspecialized and @LeColUK.

Finally sat down and enjoyed my personalised Yuzu New England IPA from the guys at @Adyen and @Beer52HQ. It’s amazing, the missus likes it too! #Adyen #NorthernTech #eCSN18

A survey conducted by @WhichUK concludes that offering a personal service, quality items and quick and convenient delivery leads to the happiest customers. which.co.uk/news/2018/11/h…

And a big thank you to all the staff at @EventCityUK for finding somewhere secure for me to park my bike for the duration of #eCSN18.

Had a great day at #eCSN18. Good to hear from the speakers that many elements of our ecommerce platform, @FluxaShop, are ahead of the curve, but also to take away some good thoughts and insights for future enhancements.

Today, we're at the eCommerce Show North hearing from some great speakers #eCSN18

It'll soon be #BankHolidayWeekend. Let your customers know your special opening hours on your website homepage. @FluxaShop and @PinnacleApp customers, please get in touch and we'll make sure your correct opening times are displayed.

All our customers on all our platforms, including @FluxaShop and @PinnacleApp will find their sites are still flagged as 'secure' following today's Chrome browser update. twitter.com/BBCTech/status…

Don't panic! Keep things proportionate and show your willingness to comply. #GDPR bbc.co.uk/news/technolog…

Tomorrow, our hosting partner will be working to mitigate the Meltdown and Spectre security vulnerabilities. Between 17:00 and 20:00 on 21/03/2018 we're expecting access to our infrastructure to be intermittent as maintenance is performed across our platform's servers.

We've made improvements to our supplier stock level updates. Find out more on our blog. fluxashop.com/blog/supplier-…

Who else is part of “that curious sub-group who wears shorts whatever the temperature”? theguardian.com/environment/bi…

We're out supporting all those running the #ManchesterHalfMarathon. Good luck everyone!

Check out the custom-made 100 tooth chainwheel on this bike dating from 1900 on @LightBlueBikes's stand at the #cycleshow

Top e-bike display from @wattituduk at the #cycleshow. Cool vintage designs too! #ebike #vintage #wattitud

Nice to catch up with local #altrincham bespoke stainless steel frame builders @StarleyBikes at the #cycleshow